Accounts Payable/Collections/Customer Service
Resume:
Barbara Bynum
Bedford, TX *****
****************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Billing Agent
Spectrum (Charter Communication LLC) - Irving, TX
July 2021 to July 2023
Responsible for assisting customers with their services in a professional manner Identify customer account balances, and service performance while following company policy Troubleshoot equipment for customers having issues. Accounts payable/collections
Analyse customer bill while maintaining a professional tone and followings our ARM's strategy to complete the customers request quickly helping prevent repeat callers. Schedule/cancel appointments for installs or trouble calls Perfectly pitched at sales of all our services and maintained commissions monthly Educated clients about there services and guided them on navigating our website features I received the bronze award for taking lead in advancing new hires with their skills and assisting with any questions they have
I also received perfect attendance and maintained a high performance metric count while at the company.
I handled customers at an average of 1600 callers per week with a Sam's score ranging in the 80's percentile.
I received 2 raises
Office Manager
August 2015 to August 2018
*Responsible for data entry of credit reports from clients and updating letters for bureaus.
*Communicating with the 3 bureaus about any discrepancies found on client's credit reports.
*Maintaining a professional relationship with clients and informing them of their progress.
*Responsible for hiring, terminating and supervising employees. Executive Assistant
International Auto Wholesalers
December 2013 to August 2015
*Responsible for contacting leads and setting appointments
*Assist executive with customer signups, filing and faxing information, accounts payable, credit pulls,
liens, insurance statuses and running errands.
*Fund deals of potential buyers with over 25 different lenders, meeting criteria on stipulation forms
*Keep records of all funded deals.
*Complete title applications for customer and state processing.
*Assist employees with HR needs; employment verification, letter heads, benefits, etc., Service Rep & Rig Manager
Luv My Pet
April 2011 to July 2013
*Responsible for advising customers about vaccinations, parasites, symptoms and causes of viruses in small animals.
*Assist client in filling out vaccination certificates.
*Administrative work (filing, faxing, record keeping, etc.) *System lookup vacc.verification and microchip registration. Prescription approvals *Product Sales Education
Bachelor's in Entertainment and Music Business
Full Sail University
Business
Richland College
Skills
• Customer service
• Sales
• Typing
• Front desk
• Supervising experience
• Personal assistant experience
• Human resources
• Office management
• Accounts payable
Certifications and Licenses
Driver's License
February 2023 to February 2029
Additional Information
a. Credit Care Specialist with 3+ years of credit repair experience b. Car industry professional with 3+ years of experience in reception, HR administration, and titles.
c. Animal care professional with 4+ years of administrative experience including. veterinary, dispatching, customer service and office work.
d. Experience with computers and software. Microsoft Office, Excel, etc. Types 49 wpm. Skilled with following procedures, such as Business offices and Veterinary practices.
Contact this candidate