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Human Resource Customer Service

Location:
Riverdale, GA
Salary:
50,000
Posted:
December 04, 2023

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Resume:

Tyese Rhule

Human Resource Professional

404-***-****

ad1ok7@r.postjobfree.com

**** ********* *** ********* **. 30274

www.linkedin.com/in/tyese-rhule-035401154

Experience

Human Resource Generalist, Lead Fulton County Sheriff’s Office

August 2021-September 2023

Responsible for overseeing the complete employee lifecycle management, including onboarding, benefits administration, recruitment, orientation, employee relations, training, conflict resolution, payroll management and compliance. My efforts have led to improvements in new hire retention rates, quicker productivity, higher employee satisfaction, reduced time to fill positions, improved employee morale scores, enhanced departmental performance metrics, and improved team cohesion. I also ensured strict compliance with local, state, and federal laws to prevent legal complications and penalties.

Human Resource Coordinator, Georgia Department of Juvenile Justice

August 2016- March 2020

I managed several responsibilities, including interview scheduling, reference checks, job advertisement processes, recruiting, onboarding, new hire orientation, report maintenance, and job application materials for a workforce of over 150 employees. I also played a significant project management role in overseeing the State's PBIS flagship program, ensuring its successful implementation and achievement of objectives.

Front Office Manager, Aloft Hotel Downtown Atlanta

May 2013-August 2016

I led a team of 15 front desk agents, bell staff, and concierge to promote exceptional customer service and teamwork in a hotel setting. They managed front office operations, developed training programs to improve staff skills and guest satisfaction, collaborated with other departments, optimized room inventory and pricing, handled guest concerns, implemented cost-effective measures, conducted performance evaluations, maintained financial records and budgets, and ensured compliance with hotel policies and industry regulations. These efforts resulted in improved guest satisfaction scores, increased revenue per available room (RevPAR), and enhanced employee morale and retention.

Education

June 2017-February 2019

Master’s Degree Business Administration, University of Pheonix

Skills

Project management Data analysis Communication

Organization Problem-solving Management

Customer Service Payroll Management Recruiting

Onboarding Employee Engagement Retention Management

Orientation Training and Coaching Employee Relations

Succession Planning Employee Development Microsoft programs

HRIS Systems ServiceNow ADP

References

Upon request



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