Facilities Manager Coordinator
Resume:
Keith C. Lezama
Stoughton, MA ***** 781-***-****
Facilities Manager
15+ years’ success creating bottom line impact through targeted operations management initiatives aligned with emergent business strategies.
Award-winning and accomplished professional with extensive experience in planning, organizing, and directing day-to-day operational processes and procedures aimed at improving overall efficiency and revenue stream. Instrumental in formulating and executing various training programs to augment team performance and ensure strict compliance with state, federal, and organizational standards. Demonstrated success in identifying and mitigating functional/operational problems and discrepancies to devise and employ cost effective solutions. Innate ability to excel in the face of adversity by creatively overcoming obstacles and facilitating change. Adept at completing and delivering multiple projects within strict time and budget constraints. Articulate communicator; highly skilled in fostering robust relationships/collaborations with customers, colleagues, and key stakeholders to achieve organizational goals. Expertise in building, leading, and mentoring cross-functional teams for execution of business-critical tasks and enhancing performance.
Highlights of Expertise
Strategic Analysis & Planning
Critical Analysis Management
Revenue Growth & Optimization
Budget Allocation & Administration
Process Improvement & Automation
Cost Control & Reduction
Quality Assurance & Control
Team Leadership & Training
Regulatory & OSHA Compliance
Project Governance & Management
CAREER EXPERIENCE
Apple Inc. − Cambridge, MA
Responsibilities included coordinating and managing all facilities services and preventative maintenance in conjunction with preparing and management of all operating budgets for the NE/CE Division of Real Estate and Development, ensuring compliance with safety, security and a robust operating structure.
FACILITIES MANAGER (June 2020 to September 2023*)
Managed all facilities services and in-house renovations for multiple sites. Developed, managed and executed all facilities maintenance services ensuring adherence to safety protocols and systems. Managed all contractual agreements to ensure flawless execution and high-level performance. Developed and managed O&M budgets.
Key Achievements:
Successfully managed the decommissioning and commissioning of sites by strategically managing preferred contractors and sub-contractors.
Successfully managed an internal staff responsible for tracking work orders, trackers, and building systems.
Developed and sustained a robust relationship with internal and external partners.
OPERATIONS MANAGER (2017 to 2020)
Devised, executed, and steered SOPs, while maintaining adherence to safety protocols of engineering practices. Enabled operational excellence by planning, coordinating, and supervising all contractual operations to improve productivity and efficiency. Managed and negotiated all contractual agreements to secure favorable cost-effective terms for organization. Allocated and administered operational budget to optimize resources utilization. Evaluated performance of all staff members on regular intervals to recommend improvement opportunities in order to ensure monthly, quarterly, semi-annually, and annual KPIs.
Key Achievements:
Accomplished all KPIs with record retention program (SharePoint) for 15 months against all completed service requests of corporation’s contractual obligations, while managing increased project workload.
Developed and introduced critical parts inventory system to immediately respond all mechanical breakdowns and subsequently improving efficiency.
Increased productivity of engineers and established robust relationships with customers’ stakeholders as well as exceeded all internal and external audits expectations.
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Sodexo Corporation − Waltham, MA
Developed and executed proactive systems and processes, such as SOPs, OMs, EAPs, BCCPs for new contractual service fulfillments to revamp operational processes for all FM Services.
SENIOR AREA RESOURCE MANAGER, SME (2013 to 2017)
Delivered strategic expertise for transition team and senior leadership to establish deliverables for RFO, RFP, SLA, SOP, EAP, BCPs, and BCCMs in coordination with leader of employee and labor relation matters. Formulated and deployed operating manuals and practices, while maintain strict compliance with governing ordinances. Identified and prepared contract briefs and revisions to reflect changes in service level agreements in liaison with key stakeholders.
Key Achievements:
Devised and implemented balanced scorecard performance reporting system to evaluate monthly financial results against budget, key success measures, productivity, quality control, and customer satisfaction metrics as well as increase accountability.
Accomplished budgetary savings of $3.4M, $2.9M, and $2.4M respectively in first, second, and third year by reducing overtime and introducing billing system for clients out of scope work, and bill back system for insurance related work.
Compass Group USA/SCC − Philadelphia, PA
Managed and steered activities of 49 managers, 512 FTE unionized workers, 167 teaching and research buildings, and 12 school divisions, while administering service delivery contract with annual operating budget of $38M.
SENIOR CONTRACT DIRECTOR, UNIVERSITY OF PENNSYLVANIA (2010 to 2013)
Hired, trained, and mentored strong leadership team to optimize operational efficiency and maximize utilization of resources. Spearheaded allocation and management of operational budget as well as augmented revenues for deliverables.
Key Achievements:
Built and led team responsible for consistently delivering high sustainable service level and effectively managing resources within 12 school divisions, while overhauling senior leadership organizational structure.
Enhanced workers’ productivity by 21% and client satisfaction by 35% within two years as well as maintained cohesive operations management structure.
Accomplished 17-18% decrease in absenteeism and overtime cost savings of $875K, $825, and $775K respectively in first, second, and third year by resolving more than five hundred union grievances for 512 unionized FTEs.
Hurley of America − Woburn, MA
Developed and executed building service operations of university consisting of 67 buildings as well as delivered strategic leadership and guidance for six general managers and 128 unionized service employees.
DIRECTOR OF OPERATIONS (2004 to 20110
Led negotiations and formulated strategies for all labor relations. Devised and initiated strategic plan for operational efficiency through QA/QC and budget management, while achieving optimal customer satisfaction.
Key Achievements:
Successfully negotiated five-year contract between Local 615 SEIU and Hurley of America on behalf of higher education institution.
Developed five-year financial plan for client with fixed labor cost and retained contract for organization.
Significantly improved relationship and collaboration with union subsequently enhancing employees’ morale and productivity.
Additional experience as Manager of Operations at Massachusetts Institute of Technology − Cambridge, MA
Keith C. Lezama Page 3
EDUCATIONAL CREDENTIALS & AWARDS
Bachelor’s in Business Administration
Harvard University – Cambridge, MA
CERTIFICATION & PROFESSIONAL TRAINING
Certified in Mediation & Labor Relations, Negotiation Strategies, Project Management, & Leadership Styles
Certified in OSHA 10
Completed Course Work in Project Management
Completed six courses for MBA Degree
AWARDS
2006 - Manager of the Year
2007 - Manager of the Year
2010 - President's Council Unit Director
2012 - Green Initiative and Sustainability Award
PROFESSIONAL AFFILIATIONS
Member of the Association of Physical Plant Association - (APPA)
Member of International Facility Management Association (IFMA)
Member of National Notary Public - Commonwealth of Massachusetts
Certified Mediator - Commonwealth of Massachusetts
Member of Harvard University Alumni Association - (HAA)
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