Marke Standoak

Dallas, TX *****

ad1ojm@r.postjobfree.com

+1-469-***-****

Authorized to work in the US for any employer

Work Experience

Systems Engineer (Data Center)

LinkedIn - Richardson, TX

October 2022 to October 2023

• System Performance Monitoring: Utilized tools such as Linux Red Hat to diagnose, configure, and troubleshoot servers and switches. Utilized Dell’s HIT tool for comprehensive tracking of machine activities and ticketing.

• Hardware Management: Gained hands-on experience with high-level servers from Supermicro, Dell, Inspur, etc. Developed proficiency in visual inspection, issue identification, component replacement, and RMA write-ups to optimize company investments.

• Remote Diagnostics: Leveraged scripts and Linux and Windows-based tools for remote diagnosis of servers. Resolved complex issues promptly to ensure minimal client downtime.

• Service Level Agreement (SLA) Compliance: Consistently met SLAs completed tickets and ordered parts ahead of schedule to ensure customer satisfaction. Assisted team members in troubleshooting difficult issues.

Tier 3 Technical Support

Tidel Engineering - Dallas, TX

April 2022 to September 2022

• Answering calls at a volume averaging from 20 to 40 a day by putting in tickets, troubleshooting and dispatching techs to go on-site to fix Vaults

• Contacting mailing services such as USPS, ups, FedEx...etc. to locate customers' orders and de- escalations.

• Educating technicians, customers and 3rd party services on the next steps they need to take to get their equipment fixed.

• Answered general questions

• Managed client records

• Performed data entry for shipments, orders and customer information

• instructed technicians over the phone how to emergency break open the safe, unlock or troubleshoot, if needed.

Remote Customer Service Representative

Target online - Dallas, TX

September 2021 to March 2022

• Answering calls at a volume averaging from 20 to 40 a day helping customers resolve issues with their online target account, missing packages. Refunds and disputes.

• Contacting mailing services such as usps, ups, FedEx...etc. to locate customers orders and de- escalations.

• Educating the customer on policies, deals, reward programs and procedures .

• Answered general questions

• Assisted customers with a warm and professional attitude

• Managed client records

• Performed data entry for shipments, orders and customer information Zalat Pizza

May 2021 to August 2021

· Working the cash register and maintaining the front end.

· Restocking and distributing pizzas.

· Answering phones and inputting orders for the customer. Desktop Analyst

Pride Dallas

August 2018 to January 2021

· Troubleshoot Windows 7, XP, and Vista as well as Microsoft office suite 2007– 2010.

· Provided remote desktop support as well as help desk).

· Responsible for AV equipment and coordination: Projectors, screens, teleconferencing Polycom, Cisco etc.

· Connectivity and virus support.

· Troubleshoot, repaired, and replaced hardware and software issues.

· Mobile Asset/PDA Trainer and Advisor.

· Maintained asset tracking on Excel & coordinated and managed large asset tagging projects.

· Networked and managed computers.

· Assistant to the Director of Information Technology.

· Set up new users workstations, monitor mount, computer, printer, laptop, and cable management.

· Maintained open communication lines with end users and corporate level users to ensure resolution of issues in a timely manner.

· Active Directory maintenance and troubleshooting, in addition to remote software/hardware troubleshooting and repair, as well as procedural assistance for clients.

· Installed software and hardware, as well as break-fix support for all end users in the office using ticketing software.

Enterprise Help Desk Support (Contract)

Mohawk (Dal-Tile)

May 2018 to October 2018

· Answered inbound calls from end-users and assist them with operational questions, system programming, as well as troubleshooting failures.

· Did customer-focused Information technology, worked well in a team-oriented environment, and provided quality service for the business clients. Paid very close attention to detail. And had very good phone etiquette.

Customer Service Representative (Contract)

State Farm (Worley Catastrophe Temp Call Center)

July 2015 to February 2017

· Maintained a prompt and efficient call handle time to make sure the customers' needs were met in a timely manner.

State Farm continued

· Documented transactions and claims, submitted by phone or email.

· Maintained multiple data interfaces and ticketing software to look up the customer's information, submit claims, and create appointments.

· Utilized empathy and kindness to calm panicking members down. To help guide them through the claim process and get them the assistance they need.

Help Desk (Contract)

HCL Technology

September 2014 to March 2015

· Provided quality customer service by working with clients to resolve technical issues over the phone.

· Strong knowledge of iPhone, Android, and Blackberry based mobile interfaces

(configuring emails, break-fix, and full support on any concerns pertaining to the device .

· Created tickets for end-users to service customer's needs, as well as informing the user on valuable information to fit their request.

· Active Directory maintenance and troubleshooting, in addition to remote software/hardware troubleshooting and repair, as well as procedural assistance for clients.

· Remotely accessed the end-users computer to troubleshoot and repair outlook, and issues with company based software.

Certified Samsung Tier 1 Technician (Contract)

Aegis Communications - Teleperformance

January 2014 to September 2014

· Provided quality customer service by working with clients to resolve technical issues over the phone.

· Strong knowledge of the printing process and maintenance procedure.

· Created service requests for the technicians to service the customer's machine. If the technician has an issue he will call me.

· Performed firmware updates, Mainboard installs, system recoveries, transfer belt replacement, and able to replace all parts that need to be serviced.

· Environment – Microsoft Windows 7, Avaya phone systems, Jabra headsets, Microsoft Office, Microsoft Outlook, Ethernet cables, USB cables, Acer computers, G-CIC trained, GSPN portal, Decision tree, shared network, large format displays, notebook computers and tablets.

· Customer Service, helped customers educate themselves on their current computer issues or parts needed (RAM, hard drives, Processors, etc.).

· Sold computer peripherals and software.

· Met/Surpassed commission quota for each month.

Service Desk Analyst

Fujitsu Network Communications (Contract) - Acosta, PA July 2013 to November 2013

· Enterprise server support, proprietary systems support.

· Active Directory maintenance and troubleshooting, in addition to remote software/hardware troubleshooting and repair, as well as procedural assistance for clients.

· Maintained open communication lines with Field end users and Corporate level users to ensure resolution of issues in a timely manner.

· Systems supported Windows OS, Smartphones, handles, and Tablets.

· Windows RDP, Outlook, Outlook Webmail, Windows Server Active Directory, Triole ticketing system, Cisco phone system, VPN, Join me, TeamViewer, Windows Remote desktop connection. Regional Service Lot Coordinator

Force Multiplier Solutions LLC

September 2012 to June 2013

· Responsibilities included Inter-department coordination to maintain operational status and efficiency on all company units in the Cedar Hill, Desoto, Lancaster and Dallas, overseeing repairs and prioritizing maintenance.

· Software and hardware support for desktops, laptops and printers.

· Provided Break / Fix component repairs.

Bench Technician

Premiere Fulfillment

May 2011 to August 2012

· Troubleshooting and imaging (using gigimex or an image on the server) Windows 7 and XP machines at all public schools in the DFW area.

· Utilized Ghost for Imaging for DISD, Colleyville ISD.

· Software and hardware support for desktops, laptops, and printers.

· Networked all computers to the new domain for each ISD's server and set up anti-virus software and reestablished network hard drives.

· Configured and deployed new laptops for each classroom.

· Backed up data from old accounts, reset passwords for Emails, reestablished outlook profiles.

· Connecting network printers through I.P or hostname and setting up Deep Freeze on computer lab machines.

· Inventoried all Electronic assets, documented and reported to team lead each day. Broadband Installation Technician

Charter Communications/ Spectrum

March 2010 to September 2010

· Installed customer's cable, telephone, and internet (Cat5, Cat6).

· In-home Computer Maintenance.

· Performed network troubleshooting.

· Taught the customer how to use their new equipment.

· Programmed cable boxes, routers, and modems.

· Used a Smartphone to activate, program, and troubleshoot customers equipment. Force Multiplier Solutions LLC

· Responsible for AV equipment and coordination: Camera Systems, and routers.

· Software troubleshooting, error reporting, and system maintenance.

· Problem tracking and resolution, in addition to gathering and distributing video evidence in criminal and civil matters.

Education

High school diploma

Dallas Can Academy Charter - Dallas, TX

Skills

• Active Directory

• Microsoft Windows

• VPN

• Software Troubleshooting

• LAN

• Help Desk

• Network Support

• DNS

• Firmware

• Computer Networking

• Technical Support

• Remote Access Software

• Microsoft Windows Server

• DHCP

• PowerShell

• TCP/IP

• Operating Systems

• System Administration

• Android

• Desktop Support

• VMWare

• Authentication

• WAN

• Desktop support

• Software troubleshooting

• Mac OS

• Remote access software

• Windows

• Active Directory

• Operating systems

• Technical support

• PowerShell

• TCP

• LAN

• TCP/IP

• Network administration

• Citrix

• Microsoft Exchange

• DHCP

• IT support

• Help desk

• Microsoft Windows Server

• DNS

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