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Customer Service

Location:
Port Chester, NY
Posted:
December 04, 2023

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Resume:

Thornton Curry

*** ***** ****** ****** **

Port Chester, NY 10573

Experienced professional returning to the work force seeking part time/full time employment as a team player; with a background as Acting Manager, Team leader, SAP, Oracle, FDMS, Microsoft Office 365, Power Point, Adobe, Quick Books, Pricing, Accounting, Sales, A/R, A/P, GL, Credit, Collections, Posting, Customer Service, Reconciliation, Report Generation, Data Entry, Quality Assurance, Quality Control, Month end closing and many other office experiences.

Authorized to work in the US for any employer

Work Experience:

Operations Administrator

Sibling Fuel - Purchase, NY

May 2019 to Present

Assist in all aspects of business functions. To include Accounting, credit, posting, scheduling, accounts reconciliation, customer service, report generation, prep accounts for small claims, and credit reporting. Assist owner with assignments as needed, verify customer credit worthiness, prepare monthly statements and yearly account summary usage for tax purposes. Follow up with customer inquiries as needed.

Customer Service Associate

Skyes Enterprises - Denver, CO

November 2018 to April 2019

Work from home online seasonal position, assisting customers with orders, issuing refunds, placing orders, scheduling freight pickups, problem solving for this e commerce company and all other customer service accommodations that may have been needed.

In addition, assisted clients as product specialist with products to complete tax returns, answered tax questions, application process or issues. Prepared and corrected taxes for clients. Problem solving for this e commerce company as well.

Collection Analyst

Benchmark Employment Services - Norwalk, CT

March 2008 to September 2009

Increased accounts receivable by 20% (annually), using customer service to collect outstanding balances 60, 90, 120+ days. Renegotiate (if applicable) payment terms to keep customer in good standing. Work closely with tax department to ensure proper taxes were applied. Interact with A/R to ensure timely application of payments are completed. Heavy telephone contact.

Accounting Analyst

Consolidated Edison of New York - New York, NY

February 2006 to January 2008

Identified and processed measured gas per diathermy that flowed through all major pipelines, ensuring invoices received for payment are accurate with inhouse gas flow chart. Reconciled billing adjustment monthly, in the hundred(s) million-dollar range. Ensure proper balance of gas input and output. Backup for oil distribution process. Report generation. Data entry. Applied proper tax percentage for invoice payment. Phone contact with vendors and sales, customer service, and other office duties as needed.

Team Leader, Price Analyst, Customer Service

Con Edison Solutions - White Plains, NY

May 2002 to February 2006

Acting manager. Team leader of 5 associates. Assist marketing manager with pricing of energy (electric). Input final pricing of energy in company system. Credit. Collections, Sales, A/R, A/P, Reconciliation, Customer Service, Report generation. Heavy phone contact. Handle irate telephone calls ensuring costumer(s) issue at hand will be resolved (if any). Made sure that all team members are product savvy and trained thoroughly in their position. Trade show sales of Green Power. Many other offices duties.

Education

Bachelor's in Organizational Management

Nyack College - Nyack, NY

May 2003 - June 2005



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