Customer Service Maintenance Mechanic

THOMAS CONNLEY

*** *** ***** ** **** Road, Dry Ridge, KY 41035 ● 859-***-**** ● ***************@*****.***

QUALIFICATIONS SUMMARY

I am a talented professional with exemplary leadership and interpersonal skills with the ability to coach others based on their learning techniques. My experience as a business owner has taught me to have cross-functional experience in sales, finances, customer service and leadership. I am driven and a dependable performer who always strives to provide excellent service. I am a well-regarded team player, willing to fill in as needed and always eager to learn new things. I understand the importance of follow-up and navigating through projects to ensure the best customer service and product supplied. I am consciously aware of the company finances and always take this into consideration when purchasing material for projects.

PROFESSIONAL EXPERIENCE

Verst Logistics, Walton, KY 2023 - Present

Maintenance Mechanic

• Strong time management skills to ensure my assigned work orders are completed quickly, accurately and based on critical to low preferences

• Asses the outcome of a task before beginning work to make sure I’m aligned with what the work order requires

• Fluent communication skills allow me to work well with others showing respect and having consideration of their needs

• Continuously educating myself via Pryor Learning to better myself and my role within the company

• Solid understanding of how to negotiate and work well with outside contractors and vendors to ensure cost efficiency when purchasing parts and materials to complete jobs

• Excellent attendance with no call-offs or tardy’s

Connley Construction LLC (formerly: TNT Home Projects, LLC), Dry Ridge, KY 2009 – 2023

Owner

• Professional contractor of concrete, framing, windows, roofing, siding, decks, kitchen/bath remodels, room additions, etc.

• Superior customer service

• Skilled in QuickBooks: inventory control, quotes, invoices, accounts payable & receivables, payroll, and 1099 forms

• Responsible for all company taxes and project budgets

• Successful in project management of sub-contractors, planning, prioritizing multiple projects and obtaining successful goals

• Strong attention to detail

• Selling of services to clients based on project needs

• Development of vendor relationships

• Possesses clear understanding of scope of work

• Maintenance of all equipment

• Selling of services to clients based on their project needs

• Continuous growth of company profits by 10%+ each year

Northern Kentucky Fire Protection, Alexandria, KY 2003 – 2009

Project Manager

• Successfully Installed sprinkler systems to include both the underground supply as well as integrated overhead piping systems and standpipes

• Tested, inspected, and certification of automatic fire suppression systems

• Knowledgeable in a variety of pipe and tubing materials including several types of plastic, copper, steel, cast iron and ductile iron

• Maintained compliance with the local building code and the fire code

MILITARY EXPERIENCE

United States Army Veteran,

Sargent (12 years) • Honorable discharge

EDUCATION

• Murray State University: Construction Technology

• Austin Peay State University: Construction Technology

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