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Software Engineer Technical Support

Location:
Central Islip, NY
Posted:
December 04, 2023

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Resume:

An innovative and forward-thinking software development professional with experience in .NET programming, end-user technical support, test design/implementation, training, application development, client relations, troubleshooting, debugging, network programming, databases.

Proven success in developing software components with a variety of software programming languages on multiple operating systems.

Effective communicator and team leader with strong motivational skills and ability to empower clients to build long-term relationships.

TECHNICAL PROFICIENCY

Computer Languages: .NET (C#, VB.NET, WCF, WPF, ASP.NET), C/C++, HTML, JavaScript

Development Tools: Visual Studio 2022/2017, VS Code, MS Access, Microsoft SQL, Git

Operating Systems: Windows 10/7/2000/XP, Linux, Android, Windows Mobile, Windows CE, Windows 95/98, Windows NT, Windows 3.x, Red Hat Linux, Solaris, AIX

PROFESSIONAL EXPERIENCE

INTELLICHECK INC, Melville, New York

Software Engineer, 2017- 2023

Intellicheck is an identity validation company that collaborates with fortune 500 companies to validate user identities. Intellicheck services encompass support for passport and license validation. Throughout my tenure, I've been involved in various projects, which have included the following:

Implemented passport/license validation functionality for Retail ID Desktop, using VB.Net and C#, in order to integrate the Desko Penta scanner, the E-Seek M500 and M280 scanners.

Designed and developed a WCF/WPF windows desktop application for Intellicheck’s partner Citi Bank, called the “Intellicheck Citi bank Branch Service” (ICBS). Worked closely with Citi bank software engineers to successfully integrate ICBS into their remote bank branches.

Integrated passport validation capabilities into Intellicheck’s online ID validation solution, using HTML/JavaScript and ASP.NET.

Tailored our validation engine to operate offline within a Docker container for the Department of Homeland Security (DHS). This customization empowers DHS to utilize our proprietary validation engine without the need for external online connections or 3rd party services. The development involved the integration of a C++ library into a .NET core application for Linux.

Developed Microsoft Azure functions using C#, to automate the process of gathering analytics for Intellicheck’s Azure web API applications. Additionally Implemented other Azure functions to perform cleanup tasks on several Microsoft SQL Databases.

Designed and engineered a REST API service catering to our accounting and billing departments.

TRACKERPRO LLC, Melville, New York

Software Developer, 2015-2017

TrackerPro is one of the leading title insurance software in the market today. Developed to automate the title production process, including banking and accounting functions. Some of my primary responsibilities included:

Conceptualized and developed the porting of existing business software from VBA/SQL to VB.NET

Developing new features requested by business clients.

Collaborated directly with end-users to troubleshoot and resolve issues related to the existing accounting software.

Developed tools to automate the testing of new features/release of software.

ZEBRA TECHNOLOGIES CORPORATION, Holtsville, New York

Software Developer, 2008-2015

Assisted Bluetooth and printing APIs for all company enterprise mobile computers. Worked directly with customers, enterprise partners, associates, and engineers to resolve issues with company’s SDK. Led software support for new Motorola enterprise devices, such as TC55 and TC70. Collaborated with product team, enterprise partners, and engineers to identify and resolve issues with preproduction devices.

Served as support lead for enterprise partners, including FedEx, UPS, and Pepsi.

Aided profile partners with solutions by reviewing logs and writing code samples demonstrating company’s SDK.

Worked directly with end-users to support company’s SDK for Windows Mobile, CE, and Android handheld computers.

Wrote samples for end-users demonstrating feature set of APIs in C# and C.

Utilized APIs to connect to devices via Bluetooth. Provided barcode scanning capability and printing support for mobile devices.

Conceptualized and developed automated stress tests for enterprise devices.

Provided business partners with analysis of software solutions and mentored developers in software development cycle.

Devised test plans for new software release and porting efforts.

Trained colleagues on enterprise product releases, such as TC70, TC55, MC40, and ET1.

Utilized Amdocs Clarify to track customer interactions and interactive intelligence for automatic call distribution of incoming and outbound calls.

CA TECHNOLOGIES, Islandia, New York

Software Engineer, 2002-2008

Worked on main component of Unicenter, DSM, C/C++, SNMP, and TCP/IP communications, among other technologies, on Windows and UNIX platforms.

Conducted release of most profitable CA products, Unicenter NSM r11 and Unicenter NSM 3.1.

Collaborated directly with major clients, such as Allstate, Washington Mutual, Publix Super Markets, FDR, Putnam Investments, and AIG, to deploy Unicenter technologies and resolve problems in timely manner.

Developed scripts and utilities to debug and test Unicenter services.

Coordinated with QA/publishing in release of service packs and localizations for Unicenter.

ACCLAIM ENTERTAINMENT, Glen Cove, New York

Software Engineer, 1998-2001

Formed group developing cross-platform solution for gaming consoles using TCP/IP. Worked on many core components for online team, specializing in network and database programming.

Served as senior project lead for NetSpine personal attributes server, allowing any application to store application-specific data on relational database and provided list of dynamic queries for retrieval.

Led project for NetSpine remote memory unit service.

Developed MSXML file component using COM for storing personal directory information for RMU server.

Designed NetSpine server framework.

ESHARE TECHNOLOGIES, Commack, New York

Software Engineer, 1996-1998

Led team designing and developing eShare Reunion instant messaging product for Lycos. Developed ISAPI extension DLL to function as bridge for reunion instant messaging client and server.

Maintained eShare Expressions 3.0 Java applet and HTML chat clients.

Directed Expressions 3.1A release.

Strengthened licensing of Expressions product.

Broadened MFC interface of license generator to perform new tasks and features, such as limiting Expressions servers per machine IP.

Devised installation software using InstallShield 5.0 for full release and upgrade of Expressions.

EDUCATION

RENSSELAER POLYTECHNIC INSTITUTE, Troy, New York

B.S., Electrical Engineering and Computer Science, 1996



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