Steven M. Levy

ad1oiv@r.postjobfree.com

DOD Active Clearance: SECRET Omaha, Nebraska 402-***-****

IT SERVICE MANAGEMENT/QUALITY MANAGEMENT/

PROGRAM MANAGEMENT/ PRODUCT MANAGEMENT/

PROJECT MANAGEMENT/BUSINESS ANALYSIS

Building Business through People, Process, and Technology

• Project/Program Management

• JIRA/CONFLUENCE

• Vendor Management

• Configuration Management

• Data Management & Governance

• Service Level Agreements/Objectives

• Availability and Operations Management

• IT Service Management, Asset Management. Operations Management, Configuration Management, CMDB, Discovery, Reconciliation, DataGovernance

Peregrine; Tivoli; BMC Remedy; Service Now; Cherwell; SAP

• Business Analysis/Requirements

• Process Improvement

• Quality Assurance/Management

• CMM/CMMI

• Business Intelligence

• ITIL v2/v3/2011/v4

• Agile Scrum/Kanban Master

• Six Sigma BB (Lean)

• SDLC

• SLA/OLA

• Business Analytics & Intelligence

• Security Processes/Standards

• SACM

• ADDM

• Organizational Change

• IT Strategy

• CI/CD Pipeline

• Azure

• Cloud

• RH OpenShift

• VMware

• Cloud Services

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PROFESSIONAL EXPERIENCE

Steven M. Levy Consulting Omaha, NE 6/2011- 2/2023 Owner

Provide consulting services for information technologies and services that holistically integrate with and for our business customers. Consistently engage in medium to large organizational programs and projects affecting the enterprise. Consistently engaged with all clients on ITAM, ITSM, ITOM, IT Strategy for people resources, technical platforms, new technologies, security, and organizational change. Considered and expert in Service Asset and Configuration Management I take organizations from inception to delivery including project management, business analysis, process management and improvement. Techniques employed typically include Agile Scrum, Kanban, and/or Kaizen. Most organizations realize between 14% - 42% increase in productivity and reliability. Major Client Engagements include:

ITAM PROCESS LEAD/OWNER, Innovien (Remote) 8/2022 – 2/2023

(ServiceNow(Rome/SanDiego), ITAM/ITSM/ITOM, Agile, Supply Chain Management & Governance, Program Management, Process Improvement, Value Metrics)

Lead Hardware and Software Asset Management teams in the successful establishment and consolidation of 5 Business Units with separate ServiceNow instances under one instance of ServiceNow. ITAM, ITOM, CMDB Product owner. Served as ServiceNow System Administrator and advised on best practices in ServiceNow (Rome/SanDiego/Tokyo), ITIL v3/4, authored roadmaps, requirements, processes, policies, data governance, and established roles and personas for new integration of SeviceNow for the new Enterprise. Evaluated and consulted on Tanium Discovery and Assesment tools, ITAM Ham/Sam using Service Now Integration hub. Product Manager/Agile Coach/Value Metrics Lead, SAIC (Remote) 3/2022 – 7/2022

(Agile Lean, OCM, Supply Chain Management & Governance, Intermodal Management, Value Metrics) As part of the Center of Excellence for this client, my role changed several times of the course of this engagement due to changes in Management. Part of the Oganizational Change team. Well versed in Value and Metrics both Objective and Subjective perspectives, I also applied my skills in Governance and Process Improvement. Decreased the OnBoarding time for New Contractors from two weeks to 4 days. Engagement Manager – ECS Technologies, Fairfax, VA (Remote) 9/2021 – 1/2022

(ITIL4 Transformation and Adoption, Service Now upgrade, Process Improvement/Transformation, Requirements Management, Quality Management, Agile Scrum/Kanban, Quality, & Governance, Cloud Technologies, Information Assurance, Service Now(Rome), ITIL Assessment, Cultural Transformation) As Engagement Manager oversaw all Project Management practices. Upgrade ServiceNow Quebec to Rome, Ensured clients understood new functionality and remediation of issues has been resolved. Assessment of Services and Request Management improvement, consolidation, and streamlining for centralized Information Technologies DOD Services. Using Service Now itegration for ITAM Ham and Sam. Served as Engagement Manager, Business Process Consultant, Service Request Architect and Business Analysis. Principal Consultant/ITIL Consultant – UHG/INL DOE (Remote) 1/2021 – 7/2021

(ITIL4 Transformation and Adoption, Service Now upgrade, Process Improvement/Transformation, Requirements Management, Quality Management, Data Architecture, Quality, & Governance, Cloud Technologies, Information Assurance, Service Now(Quebec), ITIL Assessment, SACM, Cultural Transformation) Assessment of Information Management Maturity for the Idaho National Laboratory (DOE). SNOW upgrade from Quebec to Rome. Resolution of CMDB/AMDB issues. Utilized Service Now integrations for appropriate integration tools. Valuation of Processes and Tools used ITIL. Reviewed and suggested updates to policies, processes, and procedures for improvement for service based effort within the organization. Reviewed and authored customer centric Services Taxonomy.

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Program Manager/Architect - USTRANSCOM, O’Fallon, IL – 7/2020 – 11/2020

(Process Improvement/Transformation, Requirements Management, Quality Management, Cyber Operations, ITIL Implementation, Data Architecture, Quality, & Governance, Cloud Technologies, Information Assurance, BMC Remdy, Service Now, DESMF/ITIL Assessment, SACM, Cultural Transformation) Assessment of Information Services Division for the Command. Valuation of Processes and Tools used DESMF/ITIL. Assessment of Cloud Services (IL5, IL6) for the Division in accordance with DOD and DISA standards. Establishment of Data Standards and Data Governance. Reviewed and authored policies, processes, and procedures for improvement for service based command within the organization. Program Manager - AFRC - Robins, GA – 6/2019 – 6/2020

(Program Management, Process Improvement/Transformation, Requirements Management, Quality Management, Cyber Operations, ITSM, ITOM, DESMF/ITIL Implementation, Cloud Technologies, Information Assurance, Service Now, Azure Dev, AGILE SCRUM/Kan-ban, Cultural Transformation) Successful transformation of project management from waterfall to Agile/Kan-ban and ITIL implementation for the U.S, Military. Service Now (New York) implementation (On Premises) Implementation of Cloud Services throughout the Air Force and the DOD. In addition to my usual Program Management duties, my responsibilities include authoring and reviewing policies, processes, and procedures for service based offerings. Assisted in the implementation of Service Now and Principal in New On-Boarding program for AFRC. Also a major contributor to cultural transformation within the organizations served by this command. Program Manager, Site Lead, CYO - Bellevue, NE - 2019

(Program Management, Requirements Management, Process Documentation, Quality Management,Cyber Operations, ITIL Implementation)

Provided Cyber Operations with authored training materials and mentored personnel on Requirements Management and Project Management in accordance with PMI and PMBOK. Established a Project Management practice within the planning section of the CYO Office of the 557th Weather Wing. Implementation of MS Project and Visio for process documentation. Authored and implemented newly created New Employee Orientation process for contracted personnel. Supervised six contracted personnel in their performance and daily activities. DOD – SDLC Improvement Program - Bellevue, NE - 2018

(Program Management, Quality Management, MicroFocus/QTP, SDLC, CI/CD Pipeline, Jenkins, AGILE/SCRUM, Jira, Confluence, IM,PM,CM,ChM,RM,KM, VM Ware, ITOM, Cherwell, Cloud, Business & IT Process Improvement, Security Processes/Standards) Provide consulting services for information technologies and services for an engagement with the U.S. Government. As Lead of Logistics, Quality, Infrastructure and CI/CD Pipeline, ensured that work spaces for cleared and non-cleared personnel were secured and the configuration of all development environment(s). As Lead for the CI/CD Pipeline, I ensured that pipelines and plug-ins were reviewed and selected based on the needs of the project, customer requirements, and Quality Assurance standards and best practices. Implemented Jenkins CI/CD pipeline and programmed for use. Authored white paper on merits of CI/CD pipeline. TechMahindra/UPRR – PQAA/CMMI Consultant - 2018

(CMM/CMMI l1-5, Program Management, Operations Management, Data Quality Management, MicroFocus/Serena SBM/SSM,Citrix, ITIL SACM, Business & IT Process Improvement, Security Processes/Standards)

• Lead Audits for compliance with policies and procedures of accreditation requirements for CMMI level 3

• CMMI L1 – L5 practices

• Quality assurance and quality improvement evaluation methodologies and measurement/metrics for compliance and to sustain survey readiness, including ongoing preparedness reviews. Measurement and metrics utilized to drive the process improvements to improve product quality

• Development of improvement plans with department/unit managers and supervisors in response to identified deficiencies

• Published Monthly quality metric dashboard of various projects.

• Train and mentor project teams members on CMMI L3 standards as defined in SSEP(Standard Systems Engineering Process). Steven Levy Page 4

Hastings Mutual Insurance Company – ITSM Architect – 2017/2018

(Program Management, Operations Management, Data Quality Management, MicroFocus/Serena SBM/SSM,Citrix, ITIL SACM, CMDB, IM,PM,CM,ChM,RM,KM, Business & IT Process Improvement, Security Processes/Standards)

• Implementation of ITSM initiative using ITIL best practices

• Creation of usable CMDB

• Resolved issues with Serena SBM/SSM employing People, Process and Technology. First Data – Program Manager - 2016

(Program Management, CA, Data Quality Management, Service Now, Kanban, Infrastructure Security Management, LAN Administration)

• Unified Vulnerability Management initiative & LAN Security

• Implemented daily standups and Kanban style Project Schedules

• Ensured all security vulnerabilities were identified, tracked and successfully resolved prior to external audit KAPL – Audit Manager - 2016

(Project Management, OCM, CMM/CMMI, DESMF II/III, Operations Management, Quality Management, SACM, Agile KANBAN, HP Service Manager, Cherwell, Security, Archer)

• Conducted Assessment for organization maturity based on ITIL v3 for HP Service Manager implementation

• Created Requirements and Project Schedule for KANBAN implementation of HP Service Manager

• Made recommendations for organizational changes to effectuate new Service Management paradigm. DOD – Continuous Service Improvement SME – 2015/2016

(Continuous Service Improvement, DSS, Operations Management, Project Management, CMM/CMMI, DESMF II/III, SACM, ITAM, DESMF II/III, OCM, Agile KANBAN, IT Strategy, ADDM, Cherwell, ServiceNow, BMC Remedy 7/9, Processes/Standards Architecture)

• Conducted Assessment and provided results on organization effectiveness for Asset/Configuration Management, Purchasing process/procedures within the confines of DOD regulations.

• Author of new Processes/Procedures and Requirements for SACM based on DESMF II/III.

• Provided Project Schedule (Kanban) for migration of BMC Remedy 7 to 9 and recommendations for command restructure to better align with ITIL based maturity effectiveness.

• Utilized SAS Enterprise Case Management (ECM) as main tool for Data Analysis and Trend identification.

• Assessed and provided recommendations on Asset Management software licensing processes/procedures. AIG – Data Governance Architect – 2015

(SACM Architecture and Implementation, ITAM, ADDM, SACM, Project Management, Security Process/Standards, Data Architecture, Audit, Infrastructure Discovery and Reconciliation, Service Now – Fuji/Geneva)

• Served as Interim Configuration Manager and Data Architect for Service Now automation effort.

• Audited and assessed current state of SACM AMDB/ CMDB, Data Architecture and Data Quality. Bank of America – Chief Architect – 2014/2015

(SACM Architecture/Strategy, Organizational Change, OPS Management, Audit, Project Management, Systems and Data Architecture, ADDM, Flexera, Technical, Change/Configuration Management, SACM, BI, ITIL, Customer/Vendor Relationship Mgmt., Remedy 7/8)

• Provided direction to team of 3 Architects and 7 Technical leaders for ITSM tool implementation (BMC Remedy v7/8)

• Partnered with product owners/customers on organization change recommendations for increase of productive and reliability.

• Performed Data Analysis and Data Trends and pattern identification using SAS tools for financial integrity improvement.

• Implemented changes to infrastructure to accommodate requirements for performance and usage of Service Delivery.

• Negotiated improved pricing with vendors for support, services, licensing, etc.

• Provided reviews for Data Migration, ETL Strategies, Financial/Service processes, and infrastructure consolidation Dell Inc. – Sr. Configuration Management Advisor (Telecommute) – 2013

(Project Management, Audit, Systems and Data Architecture OCM, ITSTRAT, Audit, Technical, Quality Management, Change/Configuration Management, Security Process/Standards, BI, ITIL, Customer/Vendor Relationship Mgmt., BMC Remedy - Atrium)

• Engaged in population and administration of the BMC Remedy Atrium SACM, ITSM, SCCM, ADDM, BSM, BPPM for third party organizations requesting Configuration Management Services from the Dell organization. Steven Levy Page 5

• Employed and Established Agile development for SACM integrations.

• Project Manager / Business Analyst for process improvement implemented initiatives

• BOOMI integration for Data ETL

• Internal and external BI Customer Dashboard.

Serena Software - Sr. Consultant- 2011/2012

• Engaged in advisement, implementation and customization of SBM software at client sites.

• Consulted on full lifecycle business/service management including but not limited to Incident, Problem, Change, Configuration, Release, Capacity Management. Process Improvement and Organizational maturity improvement initiatives. First National Bank Omaha Omaha, NE 2010-2011

Lead – Sr. Quality Assurance

(Quality Management, Project Management, Data & Systems Architecture, OCM, QA Strategy, Customer/Vendor Relationship Mgmt., Training, Product Acquisition, Technical, BI, ITIL) Established Automated Quality Assurance processes, procedures and tools for organization. Incorporated Agile Development for QA integration. Restructured QA environment, personnel and mission/vision. Conducted audits and reviews of current state. Ensured that all pertinent aspects of People, Process, and Technology were addressed and well defined. Restructuring of organization and tools resulted in a 27% increase in production and a 37% increase in reliability.

Nissan (North America) Franklin, TN 2009-2010

Sr. ITIL Architect / Project Manager & Delivery Coordinator

(Project Management, SACM, ITAM, ADDM, Audit, Data & Systems Architecture, Customer/Vendor Relationship Mgmt., Architecture, Technical, ITIL)

Assessed organization for ITIL v3 maturity and provided/implemented changes to the organization (ocm) structure and IT environment and strategy moving forward. Structured new expectations for level of service (SLA) and objectives (SLO). Organization realized a 60% increase in reliability, accountability quotient and a significant decrease (32%) in incidents.

ASC Information Technologies Omaha, NE 2008-2009

Sr. Consultant IT Service Management

(Project Management, Security Processes/Standards, Data and Systems Architecture, Customer/Vendor Relationship Mgmt., Audit, Technical, Quality Assurance, ITIL)

Establish Service Management practice within the organization, ensuring that all pertinent aspects of People, Process, and Technology were addressed and well defined. Instituted ESB for organizations SOA effort. Guided organization on acquisition of tool-sets and negotiated purchase resulting in a cost savings of over 30%. Physicians Mutual Omaha, NE 2005-2008

Manager Change / Configuration / Release

(Project Management, Assessment and Audit, Data and Systems Architecture, Audit, Customer/Vendor Relationship Mgmt., Technical, Quality Assurance, ITIL, CMM/CMMI)

Established the Configuration Management Services area encompassing Change, Configuration, and Release Management for enterprise, resulting in decrease of service disruption in first year by 40%. Was also responsible for CM and QA tool technical evaluation, acquisition and support. Steven M. Levy Consulting 2002-2005

Owner

(Project Management, CMM/CMMI, Assessment and Audit, Architecture, Technical, Customer/Vendor Relationship Mgmt., Quality Assurance, ITIL)

Established Enterprise Service Management Office (ESMO) encompassing Enterprise Configuration Management

(ECM), Software Configuration and Change Management, and Release Management for large insurance Steven Levy Page 6

organization in Omaha, Nebraska.

• Federal Reserve Bank – 9th District: Conducted Software Configuration Management Audit. Documented recommendations for Process Improvements to their SDLC and SCM practices.

• Fairview Health - Assessed CMMI maturity with Assessment Report and recommendations for next steps to achieve CMMI Level 2.

• Health West - Assessed and audited Business Continuity and Disaster Recovery Plans, Processes, and Procedures for national health services organization based in St. Paul, Minnesota.

• United Health Group: Conducted Joint Application Design (JAD) sessions to crystallize Software Development and Quality Assurance processes for improving the Software Development Life Cycle (SDLC), bringing them in line with Software Engineering Institute (SEI) and Capability Maturity Model Integration

(CMMI) standards.

HealthPartners / Regions Hospital 1997-2002

IT Quality Advisor

(Project Management, Quality Management, CMM/CMMI, Organizational Change, IT Strategy/Architecture, Customer/Vendor Relationship Mgmt., Technical, ITIL)

Change and Asset/Configuration Manager for Service Management and served as Technical Project Manager for ITSM application tool implementation and augmentation. Project Manager for Data Center migration and consolidation where three data centers were consolidated into one central data center. Guided enterprise on standards for IS Security and Business Continuity / Disaster Recovery processes and procedures. Change Agent/Leader for Organization Change initiative.

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EDUCATION/Certifications

Master’s in Business Administration, Computer Science Bachelor of Science, Computer Science

Data Processing and Data Systems Certification, U.S. Navy SQL Certified

Capability Maturity Model (CMM)/Capability Maturity Model – Integrated (CMMI) ITIL v4 Foundation

ITIL v4 Specialist Create, Deliver, and Support

ITIL v4 Cloud Administration/Transition

Gathering Complete Requirements

Selenium

SAP

Service Now (Spring 2009 – San Diego)

SharePoint Administration

Certified ITIL Service Master

Certified Project Manager (PMP, DELL, IO4PM)

Certified Agile SCRUM/KANBAN Master/Coach

Certified Quality Management

Six Sigma Green/Black Belts

Jira/Confluence Administration

Data Management/Data Quality/ETL

Archer. RSA. Citrix

NIST Risk Management

DESMF II/III/IV

TOGAF & COBIT

DEVOPS

CI/CD Pipeline

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TECHNICAL SUMMARY

The following does not reflect all tools and software experience Operating Systems:

Microsoft Windows 3.11 – 2010, Microsoft Windows Server, Microsoft IIS, Novell NetWare, OS2, AIX, UNIX, SCO UNIX, LINUX, VMware, Citrix, RedHat Linux v7, OpenShift Service Management:

BMC/Remedy Atrium up to 9.0, ITSM, SCCM, BSM, BPPM; CA Service Desk/Knowledge Mgmt., Asset Mgmt., HP/Peregrine Service Center/Asset Center/Service Master and Connect IT, IBM Tivoli, Serena SBM, Dimensions, SSM, Service Now, Cherwell, etc.…

Discovery Tools:

BMC/Atrium ADDM/Discovery Solutions, Flexera, Axios Assist Discovery, Service Now Discovery, HP Universal

Project Management/Portfolio Management:

Niku Project Workbench, MS Project/Project Server, JIRA, MS SharePoint, Primavera, etc… Collaboration/Communication

MS Outlook/SharePoint /Visio, JIRA, Mozilla Thunderbird, Gmail, etc… Software Configuration Management/Version Control

Serena PVCS Tracker/Version Manager, SBM, CVS, SubVersion, Visual Source Safe, IBM/Rational ClearCase, ClearQuest, etc…

Quality Assurance/Automated Testing/Requirements Mgmt. Mercury WinRunner, LoadRunner; HP QuickTest Pro, Test Manager; Rational Test Manager, TUP, Robot; Seapine QA Wizard Pro, Test Track, Surround; Microfocus Caliber RM, QA Director, QA Load, SilkTest, Test Partner, etc… Database Management

dBase, Rbase, MS-Access, DB2, SQL, MS-SQL, MySQL, Oracle, Sybase, Dell BOOMI, Progress, IBM Rational Rose, CA Erwin, Sybase Power Designer etc…

Scripting Tools/Programming Languages

Ant, AnthillPro, BuildForge, Cruise Control, Maven, Basic, Fortran, Cobol, Visual Basic, Assembler, Batch, C, C++, C#, HTML, java Script, XML, Visual FoxPro, etc.. Business Intelligence/Reporting

SAP Crystal Reports, Business Objects; Board Mgmt Toolkit; SiSense Prism; SAS, MS SharePoint, Access, Visio; Dell BOOMI, etc…

Healthcare Specific

EPIC / AMR, IBS / LAWSON, Chartscript, RX Express, IDXRad, MediPAC, MGM, AMR, Rampis, Cadence, Resolute, Cloverleaf, Homeworks, Roadnotes. Etc…

Website Tools

HTML, HTTP, MS WebMatrix, MS FrontPage, Visual Studio, Adobe Illustrator, Corel Graphics, Dreamweaver, Ruby Rails, Google Web Designer (beta), JSON, SOAP, SSL, PGP Etc… CAD/CAM/Configuration-Capacity Management

VersaCAD, AutoCAD, CorelDraw, 3D CAD, DesignCAD, UpTime, ASG Healthcare & Insurance Disciplines, Standards, and Regulations: HIPAA (Health Insurance Portability and Accountability Act), HL7, ICD9, X.12, EMR, NCPDP (National Council for Prescription Drug Programs), EPIC, FDA, OSHA, SAS 70/SASE 16, Title 21 Code of Fed Regulations, JCAHO,

(Joint Commission on the Accreditation of Healthcare Organizations), ISO, UCMJ, COBIT, EMM, EMR For additional information e.g. programming languages etc… please inquire.

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