Thomas McDonald

Newest Resume

Tuckerton, NJ ****7

ad1oi7@r.postjobfree.com

+1-609-***-****

Authorized to work in the US for any employer

Work Experience

Quality Analyst

BroadPath Healthcare Solutions - Tuckerton, NJ

January 2022 to Present

Hired in Jan 2022 for a WFH customer service position within United Health Care, after 4 weeks Broad Path recognized my qualifications and work experience and immediately promoted me to the QA department as a flex QA. I stayed there until the end of May 2022 and was promoted to FT QA and was moved to their Molina Health Care department, where I stayed until Sept. 2022. In Sept 2022 I was transferred from Molina Health Care Quality department to Experian Quality department of Broad path. The reason for this move was that I had assisted the Molina Quality department getting their numbers up to where they needed to be. Now it was time to do the same for the Experian Quality department.

I have now been at Broad path for 15 months. With my ability to aid their different quality departments to achieve their goals. Broad path recognized this and have continued to transfer me where I am needed. In my 15 months I have been with United Health, Centene, Molina and now with Experian quality department of Broad path.

Coach\trainer\scheduler

Bulova Nets Wheelchair Sports - Hackensack, NJ

September 2007 to Present

Coach and train athletes - schedule practices, games, hotels and travel arrangement - did pt while I was at Verizon. After retiring I started working more hours, Assistant Manager

retention Department - Livingston, NJ

June 2010 to October 2013

worked with managers and consultants contacting customers to attempt to retain them Verizon Customer Service Representative

retention Department - Livingston, NJ

June 1999 to October 2013

Started in customer sales and service - worked as a trainer to new employees -- work on special assignments in the customer service department - progressed to assistant manager of the retention department during my last 3 years - lived in Union county NJ - my wife retired so I followed and we moved to south Jersey - I have realized retirement is not for me and have started job searching Customer Service Reservation Agent

Gem Limousine Worldwide - Edison, NJ

June 1989 to June 1999

customer service, data entry, billing, reservations and scheduling Education

Associate

Union County College - Cranford, NJ

September 1977 to May 1979

Associate's degree in Business

Newark State College - Union, NJ

September 1974 to May 1977

Skills

• Data entry

• Customer retention

• Customer support

• Inside sales

• Salesforce

• Management

Assessments

Work style: Reliability — Completed

December 2020

Tendency to be dependable and come to work

Full results: Completed

Attention to detail — Highly Proficient

December 2020

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Highly Proficient

Customer service — Highly Proficient

February 2021

Identifying and resolving common customer issues

Full results: Highly Proficient

Customer focus & orientation — Proficient

February 2021

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills

• Customer service

• Customer support

• Csr

• Customer Care

• Call Center

• Business Development

• Assistant Manager Experience

• Management

• CRM Software

• Bookkeeping

Assessments

Customer Service Fit - Highly Proficient

November 2019

Measures the traits that are important for high-quality customer service. Full results: Highly Proficient

Customer Service - Proficient

June 2020

Identifying and resolving common customer issues

Full results: Proficient

Call Center Customer Service - Expert

October 2019

Applying customer service skills in a call center setting. Full results: Expert

Scheduling - Highly Proficient

February 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Highly Proficient

Customer Focus & Orientation - Highly Proficient

July 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Attention to Detail - Completed

July 2020

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Completed

Inside Sales - Highly Proficient

July 2020

Actively listening and responding appropriately; performing common sales calculations. Full results: Highly Proficient

Outside Sales - Highly Proficient

July 2020

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Highly Proficient

Accounting Skills: Bookkeeping - Familiar

June 2020

Calculating and determining the accuracy of financial data Full results: Familiar

Data Entry - Highly Proficient

June 2020

Entering data quickly and accurately

Full results: Highly Proficient

General Manager (Hospitality) - Proficient

January 2020

Performing business math, reading and interpreting P&L statements, and solving group scheduling problems.

Full results: Proficient

CRM Skills with Salesforce - Proficient

January 2020

Knowledge of Salesforce objects, fields, and processes. Full results: Proficient

Analyzing Data - Familiar

January 2020

Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data. Full results: Familiar

Numerical Reasoning Skills - Proficient

November 2019

Quickly and accurately performing basic mathematical operations, recognizing numerical sequences, and interpreting graphs.

Full results: Proficient

Verbal Communication - Highly Proficient

November 2019

Speaking clearly, correctly, and concisely

Full results: Highly Proficient

Problem Solving - Highly Proficient

October 2019

Measures a candidate's ability to analyze relevant information when solving problems Full results: Highly Proficient

Sales: Influence & Negotiation - Proficient

September 2019

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Proficient

Sales Skills - Highly Proficient

October 2020

Influencing and negotiating with customers

Full results: Highly Proficient

Filing & Organization - Proficient

October 2020

Arranging and managing information or materials using a set of rules Full results: Proficient

Cashier Skills - Expert

October 2020

Counting cash, processing transactions, following written procedures, and attending to details Full results: Expert

Indeed Assessments provides skills tests that are not indicative of a license or certification, or development in any professional field.

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