Nikolai Stoichkov Pittsburgh, Pennsylvania *****

412-***-****

ad1oi5@r.postjobfree.com

EXPERIENCED SALES, SERVICE, OPERATIONS, & FIELD MANAGER

PROFESSIONAL PROFILE: Accomplished manager with a proven track record in people and business management in a variety of settings. A people and task-oriented individual with the ability to build strong relationships with both clients and colleagues. Committed to the highest levels of professional and personal excellence

AREAS OF EXPERTISE

Team Leadership Customer Service Consultative Sales

Project Management Performance Coaching Training and Development

Employee Relations Strategic Planning Written and Verbal Skills

Presentation Skills Process Improvement Tri-lingual (English, Spanish, & Bulgarian)

PROFESSIONAL EXPERIENCE

Commercial Recruiter

Nesco Resource August 2021-Present

Recruiter for local warehousing and clerical business.

Conducts daily interviews to identify the right candidates for the right jobs.

Established excellent relationship with existing business accounts thus creating trust and bringing in more job opportunities from the existing business accounts.

Achieved a G.P. of $4700 in my first three months by recruiting over 45 employees for two local business.

Received rookie of the year award my first five months.

Averages 40 to 50 calls a day.

Continues to employee and start between two and five employees on a weekly basis.

Managed to fulfill several very difficult assignments within week notice for several big accounts.

Uses applications such as Career Builder, Monster, Indeed and Job Diva to analyze, recruit and bring the most suitable talent for the right job and company.

Senior Account Specialist

Enterprise Truck Rental October 2020-August 2021

Identifies potential local business that would benefit from creating an account with enterprise trucks.

Assists Branch Manager with obtaining important documents of liability from existing customers with trucks already on the road.

Ensures DOT are current and properly displayed on all trucks.

Obtains frequent milage on all trucks from customers to ensure maximum service is performed in order to keep customers and trucks safe on the road.

Uploads daily customer information and truck to risk management to strategize compliant service with state laws.

Assistant Branch Manager July 2016-October 2020

Enterprise Rent-A-Car

Assists Branch Manager with daily business operations to achieve maximum fleet and staff utilization.

Runs branch in Management’s absence without assistance from upper management.

Helps customers with rental needs and questions while providing excellent service.

Performs daily budget and cost control reports, in order to minimize financial branch issues.

Trains new management trainees in helping them achieve company promotions.

Ensures branch fleet is fully operational by ensuring oil changes, registrations, plates and records are up to date and current with corporate standards.

Successfully build positive rapport with dealerships, body shops and insurance agents.

Regional Manager November 2014-June 2016

Global Industrial Services contracted by Cushman & Wakefield and Verizon FIOS

Continuously improves the upkeep, cleanliness, maintenance and landscaping of 94 Verizon facilities in the western PA including a 20-store downtown call center building.

Coordinates route cleaners to facilitate day to day operations leading to increased productivity, decreased drive time, full cost, and vehicle wear and tear.

Facilitates landscaping crews during summer which turns to snow removal during winter.

Reports daily to State Regional Manager in order to update daily planning and progress.

Conducts weekly vehicle inspections.

Inspects buildings on a daily basis in order to assure maximum cleanliness and customer satisfaction.

Completes interview process, education, payroll, disciplinary action, and performance evaluation.

Educates staff on the importance of adhering to the policies and regulations of OSHA, MSDS, and HAZCOM.

Communicates on a daily basis with the client regarding upcoming plans to improve the work environment.

Operations Manager July 2011-October 2014 University of Pittsburgh Medical Center (UPMC) Shadyside, Pittsburgh, PA

Member of management team of 167 environmental services personnel for 520-bed facility.

Developed, maintain, and grow employees into team leads and supervisors.

Collaborated with senior management to ensure the development and retention of staff, in order to increase productivity, quality of service, and internal/external customer satisfaction.

Distributed first shift staff of 60 + employees according to the hospital needs.

Partnered with nursing, unit directors, and infection prevention to ensure attainment and maintenance of hygienic standards.

Coordinated and assisted staff in proper collection and disposal of bio and chemo hazards in the hospital.

Performed proactive inspection of facility and equipment readiness for regulatory compliance.

Monitored and review employee productivity and performance, provide coaching and counseling, and ensure employee adherence to policy and procedure.

Established positive customer relationships, performing service recovery when necessary.

Responsible for hiring/interviewing, scheduling, staff training and development, performance reviews, and corrective action.

Coordinated operations of second and third shifts resulting in overall facility cleanliness and floor care.

Investigated employee and customer complaints/questions & issues and responded in an appropriate and timely manner, coordinating with peers, leadership & legal as necessary.

Mentored junior supervisors to increase their skills and knowledge for enhanced efficiency and effectiveness of housekeeping operations.

Monitored staff utilization, developed and implemented models to maximize resources while minimizing overtime.

Planned and facilitated bi-weekly staff meetings.

Operations Manager May 2006-July 2011

Crothall Services Group

Member of management team for 118 housekeeping personnel for The Children’s Hospital of Pittsburgh of UPMC, a 374-bed facility.

Member of management team for 98 housekeeping personnel for Central Baptist Hospital, a 475-bed facility.

Supervised a team of 19 second shift housekeeping and laundry personnel.

Responsible for hiring/interviewing, staff training and development, performance reviews, and disciplinary actions.

Restructured daily activities across shifts to reduce duplication of labor and material consumption.

Provided training and safety instruction and supervision in the usage and handling of Hazardous Materials and Biological and Medical Waste.

Supervisor of Environmental Care October 2005-April 2006

Healthcare Services Group Inc., Lexington, KY

Supervised and coordinated a team of 7 personnel performing maintenance, grounds keeping, housekeeping, and laundry activities for Pimlico Manor, a 112-bed facility.

Budgetary responsibility for monthly staffing and material spending allocations as well as meeting financial targets.

Branch Manager August 2002-Septemeber 2005

Budget Car and Truck Rental

Managed a branch with daily volume of 60 customers and seasonal peaks in excess of 200 customers.

Managed a daily inventory of 30 automobiles and 40 trucks with weekend and seasonal peaks of 200 automobiles.

Managed car and truck rental fleets, including interfacing with corporate supplier to ensure fleet availability.

Developed and implemented business to business marketing strategies for the identification of potential clients, development of marketing concept materials, sales presentations to potential business clients, and corporate account creation.

Analyzed revenue and inventory reports to develop and implement revenue maximization strategies.

Minimized asset losses through proper damage inspections.

Oversight of location staff, including hiring and training new employees.

Performed bi-weekly sales and revenue reports.

Tapped new markets through foreign language capabilities.

Promoted business growth by maximizing fleet utilization and revenue generation

Increased branch location’s 2003 truck rental revenue by 30% and car rental revenue by 25%.

Achieved largest sales increase in Kansas City area history.

Received numerous letters of recognition from CEO of the company as well as customers for outstanding diligence and customer service.

EDUCATION

William Jewell College, Liberty, MO May 2002

Bachelor of Arts Major: Psychology

Related Coursework: Sales Management, Consumer Behavior, Marketing, Marketing Research, Organization and Management, and Business Law

SOFTWARE and SYSTEM

General: Microsoft Office (Power Point, Excel, Access, Outlook, and Word) Adobe Photoshop.

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