Tiffani C. Logan

346-***-**** ad1ohv@r.postjobfree.com

Addendum

A Sephora employee of twelve consecutive years, I have grown significantly and earned the opportunity to learn, educate, and train others on the products and practices of Sephora. I have advanced from Product Consultant to Assistant Store Manager over the years, gleaning insight and experience from each position held and strengthening my skill set as a service provider to clients, employees and team.

Overview of Skills

·Developing training curriculum and facilitating customized training for various staff levels, learning needs, etc.

·Vital management competencies – goal-setting, coaching, delegation, career development, conflict resolution

·Project management for individual stores and district-wide initiatives, store openings, etc.

·Strong business acumen and drive for long-lasting results

·Prioritization of Clients and employees as critical factors of Sephora’s success

Experience

SEPHORA USA, INC.

Assistant Store Manager (Talent and Business Operations Manger) October 2020-Present

·Achieve payroll targets by adjusting employee hours if necessary;

·Write weekly schedule for Beauty Advisors. As needed, review and approve PTO requests within the store;

·Utilize all available reporting to analyze business trends, create action plans, and share opportunities with the store team, District Managers and Regional Managers;

·Proactively recruit a diverse team who provides world class service. Responsible for interviewing candidates, including scheduling interviews, prescreen, conduct interviews, complete reference/background checks, extend job offer or turn down candidate and initiate onboarding

·Manage and track employee time and attendance to company policy weekly

Client Experience and Services Manager (Former Color Specialist) July 2016-October 2020

·Developing, planning and facilitating trainings for new and existing cast, with consideration of observed learning styles and respect to feedback from previous trainings;

·Supports cast by conducting timely P4D development meetings, following up on needs for additional support, and creating learning opportunities for new services and technology initiatives – All practices have resulted in the lowest turnaround rate in the Houston District at 20% overall and district-leading DMG results;

·Participated in Sephora New Store Openings – planning, coaching and training new cast on Sephora’s mission, visual standards, and organizational values.

Education Lead April 2012-July 2016

·Facilitated trainings and education opportunities in-store and across the district, leading training modules a variety of Sephora basics such as merchandise sales, client service and artistry;

·Implemented and tailored unique trainings for Sephora staff interested in further developing their skillset and careers as cast, leads, etc., and facilitated trainings for new hires such as Sephora 101 and 201;

·Focused heavily on employee retention through one-on-one relationship building, hosting in-store celebrations and recognitions of team milestones, etc.

Product Consultant June 2009-April 2012

·Worked to develop product knowledge and understandings of Sephora’s goals using the information in Sephora’s basic education courses such as Science of Sephora and Color, Skin and Fragrance Encore;

·Provided product and service recommendations for clients based on needs, desired results, and personal assessment of skin, hair, etc.;

·Participated in in-store operational procedures for merchandise placement throughout the store, inventory management (stocking, restocking, order requests, etc.), and cleaning, dusting and sanitizing throughout to ensure a hygienic, professional presentation.

Education

B.A., PUBLIC RELATIONS SOUTHERN UNIVERSITY AND A&M COLLEGE 2010

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