KRISTY KIRKLAND

**** ******* ******, *** *******, LA 70114 • H: ***-**-**** • ad1ohr@r.postjobfree.com

PROFESSIONAL SUMMARY

18+ years in office administration, logistics, dispatching, import, export, and customer service. · Experienced in resolving customer complaints and commercial collections. · Knowledgeable of SAP, Oracle, researching audits, scanning, medical terminology, legal, sales, accounts payable and receivables, telecommunications, inventory, and management.

WORK HISTORY

Administrative Operations Support

Reinhart - Harahan, LA 12/2017 – 8/2020

Entered details such as payments, account information and call logs into the computer system.

Analyzed departmental documents for appropriate distribution and filing.

Produced ad hoc reports and documents for senior team members.

Load -Out Coordinator

Dean Foods Company - Hammond, LA 11/2015 - 09/2017

Coordinate daily load planning and partnering with Customer Service, and Warehousing to ensure on time pick-up and delivery.

Work with distribution centers, plant operations, schedulers and Supply Planning to optimize customer service, inventory levels and operational manufacturing efficiencies.

Resolve any dispatch or delivery time issues with warehousing and transportation partners.

Service Coordinator & Administrative Assistant

Kelly Services - New Orleans, LA 12/2014 - 12/2015

Answering all incoming telephone calls, taking thorough messages, providing basic information to callers.

Operate the switchboard efficiently, with minimum hold time, and handle all situations with callers and customers.

Closing repair orders, processing customer payments, accounting for daily service receipts and revenues, ensuring customers understand their service work and charges, and supporting the service department as needed.

Administrative Assistant & Data Entry Clerk

Corporate Connection - Metairie, LA 02/2013 - 06/2015

Demonstrated ability to quickly learn organizational processes, workflows, policies and procedures of various companies.

Answered telephones and courteously assisted customers within high-volume, deadline-driven settings.

Managed front-desk reception, database administration, spreadsheet creation, meeting scheduling and expense/PO tracking.

Assistant Receiving Manager

Restaurant Depot - New Orleans, LA 12/2009 - 12/2012

Communicate with buyers, brokers, and vendors to resolve receiving issues.

Relieve customer service reps for break and lunch.

Prepare and ship packages via Fed EX, UPS, DHL, US Postal Service, and other carriers.

Monitor merchandise and personnel entering and exiting building for security reasons.

Input receiving goods into computer using RF gun and print pallet tags and stickers.

Office Manager

Allen's Landscaping - New Orleans, LA 08/2007 - 11/2010

Input, maintain and follow-up on accounts receivable process credit applications and set credit limits.

Organize files, answer phones, and input data for invoice payments.

Review and provide confirmation of Sales Orders available for shipment with Sales Administration.

Lead Commercial Collector

Allied Waste - Houston, TX 11/2005 - 07/2007

Contact commercial customers with past due accounts to arrange timely payments.

Maintain reports for supervisors on credit risks.

Route Auditor/Operations Clerk/Dispatcher/CSR

Waste Management - Harvey, LA 07/1999 - 03/2005

Ensures proper customer billing by checking actual weight of container size and number of pick-ups per week.

Assist in generating monthly, ad haul or call, customer service and dispatch reports.

Daily input of route information into computer system.

EDUCATION

Associate of Applied Science: Criminology and Forensic Technology

ITT TECHNICAL INSTITUTE - Saint Rose, LA 2015

Criminology and Forensic Technology Computer Science

Bachelor of Science: Criminal Justice

DILLARD UNIVERSITY - New Orleans, LA 2003

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