Victoria

Louis-Charles

Experience

Red Lobster Customer Contact Center

Remote Member Service Supervisor 07/2022 to 08/2022

● Cross trained in multiple departments to know all company needs and train new employees.

● Process customer service requests via phone support, email support or live chat

● Documented customer correspondence in CRM to track requests, problems and solutions.

● Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services

● Guided customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools Reign Inc

Customer Service Representative 05/2016 to 02/2020

● Delivered effective and educational customer service by explaining our related offers and responding to customer inquiries and concerns via phone support and email support

● Documented necessary information, such as sales details, customer's change of details, and other pertinent information

● Prioritized a positive customer experience through appealing to the human needs of customers, utilizing active listening and effective problem solving, while consistently treating customers with a high level of respect

● Met and exceeded quality and productivity goals and complied with all regulatory requirements.

● Navigated CRM computer systems and applications to service customers

● Managed production related activities, such as complaints and escalations.

Premier Properties

Assistant Property Manager 03/2018 to 06/2020

● Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service

● Handled 75+ customer interactions per day, facilitating processes, policies, and payments

● Answered over 50 phones calls and 80 emails throughout each work day

● Remained calm and professional in stressful circumstances and effectively diffused tense customer situations

Substitute teacher

7509 25th AVE

ADELPHI,MD 20783

240-***-****

ad1oh9@r.postjobfree.com

Skills

● Efficient and

Detail-Oriented

● First Aide

● Email Support

● Understanding Customer

Needs

● Creative Problem Solving

● Call Documentation

● Order and Refund

Processing

● Data Entry

● CRM Software

● LiveChat Messaging

● Microsoft Office

● Billing Adjustments and

Refunds

● CPR

Education/Training

State licensed CNA

CPR license/MED TECH

High School Diploma

Sela Public Charter School 07/2021 to present day

● Care for mentally disabled children

● Supervise playground activities

● Assisting with tutoring and class orientation

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