Milton Brown

**** ******** ***** 214-***-****

Desoto, Texas 75115 ad1off@r.postjobfree.com

www.linkedin.com/pub/milton-brown/49/a47/543/

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Senior Level IT Professional

Experienced Senior LEVEL IT Professional with extensive experience in health care, entertainment, transportation and municipal governments. Proven track record of delivering quality results that impact productivity, performance, and cost. Demonstrated success in implementing IT Strategy, Cloud Computing, Program Management, Vendor Management, and Enterprise Level Software Solutions. PROFESSIONAL EXPERIENCE

Application Architect 2023 – present

Jacuzzi

Provide leadership for the application of technology for the enterprise. This includes the evaluation of existing and proposed software solutions to ensure the current and future needs of the business are met. This role is further responsible for augmenting existing business processes to improve accuracy and efficiency to drive revenue. Lead – Engineering Tier 3 Escalations 2021 – 2023

Semperis

Lead team of developers through production support of commercial of the shelf software. Responsible for U.S. and international teams and clients. In this capacity I delivered new functionality using .Net Framework 6. We further used Azure DevOps to create CI/CD pipelines and ensure customizations were approved, tested, and incorporated into future releases.

Director, Information Technology 2020 – 2021

Abilene Christian University – Dallas Campus

Provide strategic and technical leadership for university to include building out of IT department, implementation of COTS and custom cloud solutions, management of daily IT operations. I delivered new API’s using .Net core and AWS and Azure to better integrate all the disparate systems in use for support of the university. Practice Director – Software Development 2015 - 2019 Sparkhound

• Lead team of developers, database administrators, QA analyst, and project managers through the modernization of a retail Point of Sale (POS) system custom developed on VB.Net for a $3 billion a year retailer. The POS is currently deployed across 3500 stores in the United States, Puerto Rico, and Canada. o Integration of the POS with a new payment processor to ensure PCI compliance. o Restructured process flow to ensure the security of Personally Identifiable Information (PII). o Architected middle services (BizTalk & .Net Core) tier to remove system dependency on 3rd party vendors. This allowed for the interchange of 3rd parties without disruption to existing system integrations.

o Redesigned SQL Server database to ensure accurate accounting of over 300,000 financial transactions per day.

o Upgraded business capabilities to allow for spot creation and delivery of new promotions to target specific customer groups and products.

o Improved ETL from file movement to SQL Server Integration Services between IBM DB2, MS SQL Server, and Oracle 12c.

o Established new deployment strategy for POS using SCCM and Change Tracking on the RDBMS.

• Migration of business capabilities to new commercial of the shelf (COTS) platform. o Directing the design of data flow with 3rd party and off shore teams to ensure seamless transition to new COTS platform that sits on Oracle 12c. This included the transitions to BitBucket and Azure.

Enterprise Architect 2014 – 2015

Contractor at CHRISTUS Health

• Implemented 3 new lines of business for hospital network to include Medicare Advantage, Medicaid, and Health Insurance Exchange health care plans. This project ran across Texas, Louisiana, and New Mexico. I was responsible for 3rd party vendors, offshore teams, security, infrastructure, and operational staff. This project had a $9 million budget and was delivered just under 1 year. o Identified, negotiated pricing, and implemented COTS for claims management. COTS was a software as a service (SAAS) solution.

o Established EDI with department of Health and Human Services for Texas, Louisiana, and New Mexico.

o Lead through the design and implementation of IBM Enterprise Service Bus (ESB). To securely manage ETL across disparate systems and platforms to include: EPIC, Claims Management, Secure FTP, AS2 and more.

o Determined service level agreements (SLA’s) for each 3rd party and internal departments to ensure program success.

o Developed disaster recovery and business continuity plan to ensure new business capabilities were sustainable and in compliance the Texas Department of Insurance (TDI). VP, Information Technology 2005 – 2014

ESI Healthcare Business Solutions

Developing and implementing solutions to meet the specific needs of clients in the medical industry. Providing leadership for the IT function to include overall operating environment, budgets, application architecture, policies and procedures, and tool sets.

Selected Accomplishments:

• Developed claims adjudication engine to manage contracted relationship between payer and providers. This solution was developed using Windows Workflow 4.0 (C# & .Net) and SQL Server. It took advantage of parallel processing to adjudicate claims batches in less than 1 hour. The solution was hosted as a service for client consumption.

• Results: Revenue increased by $2 million in the first year. Revenue grew beyond $12 million with additional relationships over a 6 year term.

• Implemented private cloud solution to replace aged infrastructure with new servers, routers and storage. I had to work with company owners and external investment group to present a realistic value proposition for the solution.

• Results: Company was able to reduce infrastructure cost and increase processing capacity. Disaster Recovery and Business Continuity were by-products of this implementation. IT Lead 2003 - 2005

Precis

Planning, developing and implementing IT strategy. Management of staff, vendors, SOX Compliance. Design, development and implementation of simple solutions to complex business problems. This role required me to work with multiple boards of directors and executive level leadership from state, county, local governments. Selected Accomplishments:

• Engineered a new HIPAA compliant medical re-pricing system to allow electronic transmission of claims. Implemented performance measures to facilitate management of the aforementioned claims to include claim types, locations, cost, and re-pricing types. Developed with C#, .Net, and SQL Server

• Results: Company won contract from large government entity. Increased revenue in excess of $500,000 per year.

• Implemented FSA system that would pre-pay for dependent care which eliminated the need for reimbursement. The system used a debit card to pay for items and services that would normally require reimbursement upon obtaining copies of receipts. Developed with C#, .Net, and SQL Server

• Results: Company started a new TPA to manage Cafeteria 125 programs.

• Reorganized an IT department to meet the changing needs of a company from antiquated and manual processes to a robust integrated back office environment.

• Results: Improved process and communication that saved in excess of $60,000 and Real Time savings from accessing information from 1 week to 1 day. Developed with C#, .Net, and SQL Server

• Negotiated with vendor to provide all computer equipment and software needed to support a company and its employees.

• Results: Cost of equipment for company was reduced. Equipment failures were reduced. Creation of a consistent computing environment. Reduced the cost of software purchases. Allowed company to keep up with current technologies. Saved approximately $240,000. Technical Architect 2000 - 2003

Born / Microsoft Consulting

Architecting, developing and implementing solutions to complex business needs. This role included leading teams of fellow consultants in fulfillment of client engagements. Teams were between 2 and 10 consultants. We used the

.Net Framework and SQL Server as primary toolset. This included VB.Net and C#. Selected Accomplishments:

• Headed a team of contract and company resources during the design and development of a merchandising fulfillment client server application.

• Results: Completion of this project allowed the company to remove a dependency on a third party warehouse and warehouse applications saving over $1 million per year.

• Lead a team of developers with junior to senior level skill during the development of a wireless route management prototype.

• Results: Company was able to use prototype to sell concept to a large cash logistics company increasing revenues by $150,000.

• Directed a team in the development of Key Business Indicators and Dashboard for Executive Management Team.

• Results: Company was able to identify key inefficiencies and better project revenue. Consultant 1998 - 2000

Matrix Resources

Acted as Project Manager, Web and Windows Developer, and Database Administrator for clients as skills were required.

Selected Accomplishments:

• Developed a service provisioning system that integrated with existing CRM application.

• Results: B2B between Telecom Company and provisioning partner to reduce the start up time for new services.

• Developed a PBX auditing application to monitor and report telecom cost per department and manager.

• Results: Client now has Crystal Report repository to pull aforementioned data on demand. EDUCATION

Masters of Business Administration - Management

Amber University

Bachelor of Science – Computer Science

Jackson State University

.Net, JSON, Web Services, SOA, Web Services, Biz

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