MICHELLE HYLTON

Virginia Beach, Virginia ***** 757-***-**** ad1od9@r.postjobfree.com

Professional Summary

Versatile server with exceptional communication and multi-tasking ability. Over 10+ years experience in restaurants noth FOH and BOH. Proven success providing high-quality customer service in fast-paced, high-stress environments. Generate thoughtful recommendations and upselling and accommodate dietary restrictions

Accomplishments

●Achieved "Fun to the core" Award Dave&Busters

●Achieved "You Got It" Award Dave& Busters

●DANB certified Dental Assistant

Skills

●Order Accuracy and Delivery

●Conflict and Complaint Resolution

●Team Player

●Customer Service and Rapport

●Warm and Friendly

●Natural Leadership

●Active Listening

●Hospitality Service Expertise

●Billing and Payment Processing

●Communications Protocols

●Point-of-Sale (POS) Software

●Judgment and Decision-Making

●Bartending (Mixologist)

Work History

Bartender/server Nov 2021 - Current

Olive Garden - Darden Restaurants Va Beach, VA

●Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

●Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

●Increased sales significantly by upselling higher-end products to customers.

●Kept register accurate through correct billing, payment processing and cash management practices.

●Worked with POS system to place orders, manage bills and handle complimentary items.

●Cultivated warm relationships with regular customers.

●Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Server

Dockside July2021-Novemeber2021

●Worked with POS system, placing orders and cashing out Va Beach,VA

●Fast-paced environment

●Problem solving / guest relations or complaints

●Multitask

Trainer/Bartender/Server Mar 2016 - Jul 2021

Dave & Buster's Va Beach, VA

●Worked with POS system to place orders, manage bills and handle complimentary items.

●Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

●Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

●Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

●Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

●Trained new employees.

Education

Certified Dental Assistant : Dental Assisting May 2011

Harris School of Business Wilmington De

Advanced Diploma : Basic Jun 1996

Graham High School Bluefield, VA

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