HAMELMAL (HAYMI) ASEFA

Duluth,GA • 678-***-****

ad1ocv@r.postjobfree.com•

EDUCATION

Shiloh High School Snellville, Georgia

May 2012

EXPERIENCE

Amazon

Area Manager I March 2022- Present

Drove metrics that improved quality defects by 59.7% in a 12-week period

Created staffing tool that reduced staffing processes by 20 minutes to increase start of shift processing capacity by 66%

Trained six new Area Managers and 4 Process Assistants in both operational and administrative tasks

Increased processing capacity and throughput to reduce backlog by 40%

Led process improvement plan to improve cycle time by 63% within three weeks

Drove overall outbound problem solve bucket to average down by 52% in 5 weeks

Reduced indirect labor ratio that led to a $72,000 yearly reduction in indirect spend

Amazon Stone Mountain, GA

Process Assistant February 2021- March 2023

Executes all new hire onboarding programs and audits for the site, driving associate proficiency

Identify and partner with Operations on applying training and coaching to improve veteran benchmark rates

Track and create strategies to improve the new hire and tenured learning curve and quality metrics at the site level

Drive the execution of all pack singles related audits and supports any operational audit initiatives

Analyzes performance data to identify process improvement opportunities, including the current initiative of improved overall rates for SmartPac.

Partners with underperforming team members to provide process coaching and instruction on standard work.

Collaborates with problem solving team to guide development and implementation of missed CPT’s.

Understand the boundary of responsibilities Operations on the floor dictated by Standard Work developed by Management.

Execute and develop shift plans based on FC operational requirements and adjust as variables change.

Problem Solve Lead October 2020 - February 2021

Drove metrics that improved quality defects by 59.7% in a 12-week period

Created staffing tool that reduced staffing processes by 20 minutes to increase start of shift processing capacity by 66%

Trained six new Area Managers and 4 Process Assistants in both operational and administrative tasks

JC Penney Atlanta, GA

Customer Service Associate October 2015 – May 2018

Managed engagement for over 100 dealership social media pages

Composed responses to customer reviews on various platforms to strengthen consumer relationships

HONORS & AWARDS

Coin Certificate Recipient People Leadership August 2022

COMPUTER SKILLS

Proficient in Microsoft Suite

Bilingual (Tigrinya, Amharic - English)

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