Contact Information

Name: Sarah Parker

Email: ad1obe@r.postjobfree.com

Phone: 903-***-****

Objective

To secure a position as a Live Chat Agent, utilizing my strong communication skills and customer service experience to provide exceptional support to clients.

Summary

Highly skilled Live Chat Agent with 2 years of experience in delivering outstanding customer service through online chat platforms. Proficient in multitasking, problem-solving, and maintaining a positive and professional demeanor in fast-paced environments. Proven track record of resolving customer issues efficiently and effectively.

Experience

Responded to customer inquiries and provided real-time assistance via live chat.

Resolved customer complaints and issues promptly, ensuring high levels of customer satisfaction.

Demonstrated excellent written communication skills to convey information clearly and concisely.

Collaborated with cross-functional teams to address complex customer concerns and find appropriate solutions.

Maintained accurate records of customer interactions and transactions in the company's CRM system.

Customer Service Representative Company ABC 2022-2 3

Handled inbound customer calls, addressing inquiries, and providing product information.

Assisted customers with order placement, tracking, and returns, ensuring a seamless experience.

Resolved customer complaints and escalated issues when necessary to ensure timely resolution.

Utilized active listening skills to understand customer needs and offer personalized solutions.

Achieved consistently high customer satisfaction ratings based on post-call surveys.

Education

Associate of Arts in English at Kilgore Collegel

Skills

Excellent written and verbal communication skills

Strong problem-solving and critical thinking abilities

Ability to multitask and prioritize tasks effectively

Proficient in using live chat software and CRM systems

Customer-focused approach with a commitment to delivering exceptional service