ELIZA N. HARRISON

**** ********* *** *****: 210-***-****

San Antonio, TX 78240 Email: ad1oag@r.postjobfree.com Marketing Community Relations Inside/Outside Sales Sales, Marketing and Restaurant Management Professional with over 16 years’ experience, credited for being a very detailed and multitask oriented achiever and communicator. Skills and competencies for rapid development, customer service focus, superior oral and written communications skills, time and priority management skills necessary to complete work within established timeframes. Ability to meet and exceed deadlines with proven results. Self-motivated and able to work independently and as part of a team while demonstrating creativity, resourcefulness and an innovative approach. Excellent interpersonal skills within and outside the organization. Areas of Expertise

Administrative & Clerical

Strategic Planning/Analysis

Marketing & Social Media

Community Involvement

Microsoft Office

Lead Generation

Inventory Control

Customer Service

Education & Training

Restaurant Management

Organizational Management

Pharmacy Technician

Professional Experience

THE CREDIT REPAIRMEN – SAN ANTONIO, TX 6/2014 – 4/2018 MARKETING DIRECTOR

Managed sales of the TCRM services in the San Antonio Market and other markets as needed and ensures new and existing partner relationships are managed successfully. Ensures consistent, profitable growth in sales revenues through positive planning, execution and management of sales and marketing activities. Identifies objectives, strategies and action plans to improve short- and long-term sales and earnings. Highlights:

• Built sales pipeline in line with sales targets across the TCRM B2B brand.

• Identified Partners needs and review their industrial trends in order to sell tailored TCRM solutions

• Constructed and presented tailored presentations/proposals to Partners based on their needs and objectives

• Managed existing accounts for Professional Credit Repair and expanded the TCRM Partner base by setting up meetings face to face, Social Media Marketing and through calling decision-makers and high value companies

(mortgage companies, Realtors etc.)

• Achieved quarterly revenue targets 300k+ agreed in line with brand and group requirements

• Managed inbound sales requests to grow business opportunities

• Reported on closed sales, performed pipeline reviews and work on repeat business

• Coordinated proper company resources to ensure efficient and stable sales results.

• Collaborated with all internal teams to develop sales strategies to improve market share in all TCRM service lines

• Attended trade shows and networking events to grow knowledge base and market the TCRM brand TEXAS LAND AND CATTLE – SAN ANTONIO, TX 10/2010 – 2/2014 MANAGER - SALES1.7M

Plan, direct, and coordinate the operations! of the restaurant while adhering to the company absolutes; solid leadership, embracing our people culture, always serving impeccable food and perfect beverage, creating the perfect experience, maintain a sanitary, safe, and spotlessly clean restaurant. Highlights

• Managed all areas of the operations during scheduled shifts which included on the spot decision making, supporting the staff, 100% interaction with the guest, ensuring that the guest needs are our main focus while enforcing standards for personal performance.

• Assessed staffing needs and recruit staff.

• Monitored purchasing, storage, preparation, cooking, handling, and serving of all food and beverage products to ensure correct recipe, portion, and specification standards.

• Acted as support system for all areas of the restaurant.

• Organized and direct training programs within the restaurant.

• Maintained spotlessly clean and safe restaurant at all times.

• Ensured highest quality levels of products and hospitality. Eliza N Harrison Resume, Page 2

EGG & I HOLDINGS, INC – SAN ANTONIO, TX 10/2008 – 5/2010 MANAGER – SALES 675K INCREASE YEAR OVER YEAR SALES BY 8.9% Responsible for leading restaurant operations with a focus on Beverage and Hospitality Highlights

• Conducted train the trainer sessions to review focus menu items and role play sales techniques

• Developed a "Quick Focus" Box menu to boost carry out sales

• Crossed-trained all positions ~ Raises productivity while supporting the company’s culture of every member helping to raise the performance of the entire team

• Increased retention through development of lower skilled positions to advance > Dish > grill – built support for dish team

• Implemented Guest Lifetime fitness discount, and other programs targeting businesses and community members.

• Lowered food cost from 26.78% to 24.13% - Goal was set at 24.5%

• Implemented corporate recipe specs, adjusted ordering to par levels based on P-mix and accurate Sales forecasts

• Conducted weekly profit and loss analysis - created and led team in execution of goal achievement action plans

• Hands - on leadership of entire team to get guy in on all service and profit initiatives

• Constant guest interaction including front of the house team focus ensuring a very high guest return rate to the restaurant.

CHILI’S GRILL AND BAR – SAN ANTONIO, TX 4/2005 – 9/2008 MANAGER – $4.4M

Responsible for overseeing the kitchen and dining room to ensure a positive experience for all Team Members and Guests. Managed hourly Team Members while leading all operational and administrative functions inside the restaurant. Highlights

• Training + Reinforcement of “staying ahead of the guest” principles > regularly scheduled team focus sessions

• Raised retention and strength of team by cross training, rewarding top performers, eliminating non- performers

• Created budgets reflecting year over year sales growth and action plans to achieve sales and cost objectives.

• Created back of house, front of house, and training schedules to meet labor and food cost goals

• Decreased food cost from 27.85% to 25.89%. Goal was set at 26.25%

• Used line checks as coaching sessions, ensured all security systems were followed, nightly protein counts CARINO’S ITALIAN GRILL – SAN ANTONIO, TX 7/2002 – 4/2005 FOH SUPERVISOR & MANAGER – SALES $2.9M

Managed this family owned business that provides a memorable Italian dining experience with bold and creative dishes providing exceptional, attentive service; leaving our guests full and satisfied Highlights

• Worked as a food and wine coordinator for all three locations

• Responsible for all alcohol ordering needs - set pars to reflect each unit's sales and P-mix.

• Mentored 30 Associates through Train the Trainer programs in three separate locations

• Developed a “Those on the Go” lunch menu for Express Carry-outs > Raised lunch sales 2.4% year over year. Education & Training

University of San Antonio, San Antonio, TX

B.S. Psychology, 2005

References Furnished Upon Request

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