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Project Manager Customer Service

Location:
Las Vegas, NV
Posted:
December 04, 2023

Contact this candidate

Resume:

Leanani Franks

Work at Home

Las Vegas, NV *****

ad1o9v@r.postjobfree.com

+1-702-***-****

Has a Valid

Nevada PILB Card

Authorized to work in the US for any employer

Work Experience

Mystery Shopper

BestMark Inc

January 2017 to Present

Mystery Shopper.

Has a State Of Nevada Private Investigators Licensing Board Card. Part Time

Conduct different shops

Per scenario for Retail Electronics stores, Retail Stores Food restaurant

Car dealerships

Many different scenarios

Preform Shop per instructions

Note interaction with store associates, restaurant associates,etc Report interaction with persons in store

Report all information, product information

Answer all questions on online report for shop.

Submit interaction, pictures of product, store areas, . Input data on computer on shop

Report .submit all

Submit to company

Solar Sales Consultant

Colossus - Las Vegas, NV

February 2022 to May 2022

Inbound Outbound calls to clients who had inquired about Solar panels for their roofs. Book appointments to local Solar Company's in clients area. Calls from all across USA

Worked with a great team and awesome project managers All remote on my home computer

Work at Home position

FT. M-F. 6-3 pm

Closed down campaign

Lead Generator Higher education work at home on computer, headset,in a group chat with project manager inbound calls also. Via Source Solutions - Thousand Oaks, CA

February 2013 to March 2019

Lead Generator in higher education

work at Home position

on the computer

outbound calls to customers

work at home on computer, headset,in a group chat with project manager inbound calls also. Office admin, Data inventory clerk, Auction Accounting,Cashier,Shipping and Receiving Clerk, Warehouse worker

Many temp jobs convention work private companys and from Manpower,Labor ready, - Las Vegas, NV January 1984 to January 2018

Temp work

Day Jobs

Temp agency's

Convention work

Set up display promotions, sales,demos, tear down

Shipping Receiving

Furniture,Grocery, Automotive products

Load be fill orders

Load trucks per order

Customer Service/Dispatcher

RC Willey - Las Vegas, NV

February 2015 to February 2017

Dispatch Customer Service

Inbound calls from Customers with problems with their delivery and or merchandise . Inbound calls from Drivers with status of there scheduled deliveries for the day Input data into computer about drivers delivery complete, incomplete. Construction,Office management

James Construction. So Cal Cleaning - California. Los Angelos August 1986 to January 2016

This construction company and cleaning company where our company's . James Construction

Office Manager

Office administration

HR

Payroll

I also worked on the construction side of it too.

Brick,Block,Cement masonry

All areas.

So Cal Cleaning

Residential

Commercial

Real Estate

New Construction

Started this company from the ground up

All marketing,advertising generating new accounts

Hotel and Resort cleaning experience.

Retail Merchandiser

SAS Retail Services - Las Vegas, NV

April 2011 to January 2013

Retail Merchandiser

Smiths Foods

Sets and Resets of product placement and create displays per work assignment for the store Planograms

Pricing

Replace new products

Whole store Resets

Any and all merchandising skills

Been in Grocery retail for years

Employed in Store

Apprentice Meat cutter

2 years

Processor, pick and pack shipping reciveing

Pinapple Moon - Las Vegas, NV

May 2009 to April 2010

Pick, Pack, Price, Process all clothing .

Process all customer orders

Pack, prepare weigh and have ready for some.

Shipping and Receiving

Stocks shelves forklift

Customer Service Representative. Dispatch

Houston Stafford Electric - Las Vegas, NV

January 2006 to August 2007

This company is a install house for Cox Communications. I was the night closer and router

Data entry computer

Input techs status of work orders every day

Inbound Customer service calls

Help and Solve problems

Close out each techs daily logs

Complete

Reschedule etc

Computer and Reroute all stops for the next day close everything out for the day Print next day routes and put in techs bays.

Housekeeping Maid

Hotel on Freemont St - Las Vegas, NV

February 2002 to March 2003

I was the only daily and weekly maid.

Clean rooms daily

Regular and Kitchen suite rooms

Cleaned weekly resident rooms

Change bedding clean bathroom and kitchen .

Vacuumed and any and all needed for the room.

Worked day shift M-Sat

Hours Ft and Pt

Depending how busy it was night before

They had a total of 24 rooms

Housekeeping

Hilton. Airport - Corpus Cristi Texas

August 2000 to February 2001

Hilton Airport

FT. M-F DAYS

Clean assigned rooms daily

12/15 regular rooms per day

Plus

2

1 bedroom suites with kitchen and spa

I worked each floor by myself and had my daily duties. Clean rooms, vacuum, clean bathrooms,spas, change beds, linens,towels refresh ice sodas, anything the customer requested or needed.

Interacted with customers to help make their stay comfortable and enjoyable. I hour lunch .

Grocery Retail / Meat Cutter/ Seafood /Deli / Stocker Hy-Vee, Inc. Foods - Watertown, SD

February 1998 to December 1999

Meat.

Seafood Dept

FT 7-3 pm

Unload pallet

Check orders for the day

Cut meat for the floor and all depts

Build seafood case

Ice,display product,price

Cut fish, meat specials, weekly specials .

Prepare all orders for day

Customers and Store Dept's

Make product for Deli's cases

Specialty foods to go, some hot foods to go

Cut meat, Fish, Brats,

Hamburger for cases.

Cut,package,weigh,price

Stock all product in cases

Reset cases for weekly advertised specials

Help customers with orders in seafood meat case.

Close Dept

Break down Seafood case

Wrap all trays,put products away .

Melt ice,clean,sanitize case

Spray whole Dept's meat rooms cut rooms, seafood meat case area With Dept's specialty hose

Spray rinse, clean, sanitise

Education

High school or equivalent in General

North High School - Torrance, CA

September 1978 to May 1981

High school or equivalent

Diploma

Skills

• Housekeeping (10+ years)

• Cleaning (10+ years)

• Filing (10+ years)

• Excel (7 years)

• Time Management (10+ years)

• Warehouse Experience (10+ years)

• Meat Cutting (8 years)

• Planograms (10+ years)

• Pricing (10+ years)

• Residential Cleaning (10+ years)

• Commercial Cleaning (10+ years)

• Masonry (10+ years)

• Packaging (10+ years)

• Cold Calling (10+ years)

• Residential Cleaning (10+ years)

• Merchandising (10+ years)

• Office Management (10+ years)

• Project Management

• Cooking

• Accounting

• Serving (10+ years)

• Shipping & Receiving (10+ years)

• Pallet Jack (10+ years)

• Order Picking (10+ years)

• Construction (10+ years)

• Maintenance

• Kitchen Experience

• Carpentry

• Forklift

• Materials Handling

• Sales

• English

• Restaurant experience

• Customer service

• Typing

• Manufacturing

• Adobe Lightroom

• Photo editing

• Adobe Bridge

• Adobe Photoshop

Certifications and Licenses

Nevada Drivers license

Present

Good till year 2027

Assessments

Brand Ambassador — Highly Proficient

March 2020

Promoting brand awareness and sales.

Full results: Highly Proficient

Verbal Communication — Completed

April 2019

Measures a candidate's ability to effectively convey information when speaking. Full results: Completed

Retail customer service — Proficient

September 2021

Comprehending and responding to retail customer needs Full results: Proficient

Work style: Reliability — Highly Proficient

August 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient

Customer focus & orientation — Proficient

September 2021

Responding to customer situations with sensitivity Full results: Proficient

Customer focus & orientation — Proficient

September 2021

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Have

Open work schedule

Hard working with strong work ethics



Contact this candidate