Customer Service Representative

Sha’ron Demps

United States 407-***-**** ********@*****.***

PROFESSIONAL SUMMARY

Experienced customer service representative with over 12 plus years of experience in telephone, email, and virtual customer service. Highly familiar with corporate (CRM) systems and software, conflict resolution, and customer escalations. Excited to bring my proven skills and customer enthusiasm to the American Express travel team.

TECHNICAL SUMMARY

O/S: Windows, MacOS

ITSM Platforms: Salesforce, Jira, Zendesk, ServiceNow

Knowledge & Skills Areas

•English

•Customer Satisfaction (CSAT)

•Upselling

PROFESSIONAL E

XPERIENCE

Benefits Verification Specialist, Iconma/Abbott labs 07/2023 – 12/2023

I would contact the patient’s Medicare, Medicaid, or the state approved medical plan. And also verify the patient’s medical insurance through their medical plan. Share the appropriate reports and data with the Clinical Eligibility team, as needed. To email, and phone calls resolve issues in an appropriate time manner.

Technical Support Associate

01/2022-06/2023

● Perform daily transactions of $15,000+ while upselling to meet daily revenue targets and increase average order value (AOV).

● Assist in training 10-12 cashiers and new hires on Point-Of-Sale (POS) and other workforce management systems.

● Build a rapport with regular customers and maintain effective, professional relationships with store employees and vendors.

● Consult with leadership for assigned dining room station, opening side work, and closing side work daily duties.

● Follow all company standards regarding paperwork, time management, cash management and loss prevention, and revenue.

● Provides a safe working environment in accordance with OSHA standards and maintain a clean and organized accident-free work area.

● Take pride in every aspect of work duties and perform it with energy and enthusiasm to create an enjoyable environment for customers.

US Tech Solutions Cigna- Orlando, Ins. Verification Specialist/Trainer(Remote) 12/2021-01/2022

I would make sure they understood how to verify the patient’s medical insurance. They would contact the patient’s Medicare, Medicaid, or the state approved medical plan. And also verify the patient’s medical insurance through their medical plan. the appropriate reports and data with the Clinical Eligibility team, as needed. Respond to phone calls resolve issues in an appropriate time manner.

EDUCATION

Central High school

05/1989

Contact this candidate