Tracy Marie Faison

**** ********* ****, ***

Philadelphia, PA 19153

267-***-****

ad1o9f@r.postjobfree.com

ad1o9f@r.postjobfree.com

Education:

Keller Graduate School of Management, Information Systems Management - Database Administration, 2011

3.4 GPA

Temple University, Bachelor of Arts, Communications

Skills

●Strong analytical, pattern detection and problem solving abilities.

●Excellent knowledge of computer software, databases and hardware.

●Ability to write queries in SQL, Oracle9i and handle relational databases.

●Excellent interaction with cross-functional teams.

●Great customer interfacing skills and customer orientation.

●Self-motivated, result-oriented and desire for constant learning.

●Excellent presentation skills.

●Excellent communication and writing skills.

●Quickly learn and master new technology.

Technical Skills

●Oracle, SQL

●Visio, Citrix

●Data Modeling, Data Management, Data Collection

●Relational Databases – RDBMS, successfully completed projects

●MS Office (Word, PowerPoint, Excel, Access)

●Lotus Notes, MS Project

●Webex, IConnect, AIM, Joomlaa

●Mobile Applications

●Entry level Infrastructure Support, Networking

Experience:

Oct-2018 – 2/28/2020

UPS Corporate Compliance and Ethics, Atlanta, GA

Administrative Assistant II - All Administrative duties; created daily Wine report with a pivot table, researched online for wine permits, the reports are saved on the Share point, updated BIA and Sample Sure and Intercept with ETT, assisted with duties for the Hazmat, updated databases - Temp position with Pinnacle Technology

.Sept 2017 - June 2018

Martin Brower, Atlanta, GA

Operations Assistant -All Administrative duties, report wave shorts, filing and Diagrammer

Nov-2016 – Dec 2016

UPS Feeder, Atlanta, GA

UPS Feeder Administrative Assistant, Answer inbound and outbound calls from the Contractors and UPS Drivers; Using HFCS, and TFCS to check the activity, to verify the loads, inbound door information, destination and origin, due dates, the percentage of the load, making sure the Job number and trailer number is correct. Temp position with 22nd Century Staffing.

May-2016 – July 2016

UPS Corporate Cards, Roswell, GA

Administrative Assistant II, assisted with mandatory audit from the IRS to collect missing receipts from UPS Employees. Used Oracle, Access, all Microsoft Applications, typing, sending emails, making calls, receiving faxes and scanned receipts. Temp position with 22nd Century Staffing.

Feb 2015 – May 2016

Concentrix, Norcross, GA

Technical Advisor - iTunes, remote in to assist with IOS devices- iPad, iPod, iPhone, ITunes Account and Billing

Oct 2014– Nov 2014

Smarsh, Marietta, GA

Technical Support, - Remote in to assist with settings for Email Migration, POP, IMAP, Exchange settings on the desktop, laptop, mobile devices, Temp position with The Workforce Project Temp Agency

Nov 2013 – Sept. 2014

UPS Freight, Atlanta, GA

TCON Admin Asst.- use Citrix to create reports, used scanner to account the freight, created Hazmat reports, alerted Supervisor of any errors.

May 2012 - May 2013

Comcast Business Class Services, Horsham, PA

CAE3, Tier 1 - Tech support for the business class customers; trouble shoot the internet, cable, and telephone service, static ip’s, networking, ticketing

Dec 2011 - Jan 2012

Intertek, Blue Bell, PA

QA Software Tester, Contractor for Technisource – Manual Testing, Implement end-user level testing of various manufacturers’ devices, download services for compliance to a predefined specification, test testing program software updates, execute pre-defined test plans, evaluate test results, propose alternative test methods, write specifications, and create test program documentation. Provide limited technical support on Logo testing questions and policies. Microsoft Mobile Devices / Pocket PC / Smartphone/ Android Services.

August 2011 – Dec 2011

Let Go Let Peace Come In Foundation, Plymouth Meeting, PA

Web Developer – Was responsible for social media; updated the website using Joomla and updated Facebook and Twitter accounts.

June 2011 – Dec 2011

Nonprofit Technology Resources, Philadelphia, PA

Computer Repair Tech – Infrastructure support, refurbish and repair computers, identify various computer parts, test the computer parts, install software, perform quality control inspections, prepare computers for refurbishing and configuring a machine for use, taking computers apart and putting them back together, placing parts in inventory, putting inventory tag on each machine, putting all the data about the machine in inventory – Inventory Management

System, identifying components, managing inventory, and assembling, use Symantec Ghost to produce and restore

April 2007 – October 2008

US Postal Inspection Service, Bala Cynwyd, PA

Administrative Assistant for the US Postal Inspection Service. Assisted Inspectors with all clerical duties – filing, faxing, used Excel to produce a database for research, address verifications, assisted customers that called in, directed emergency calls to proper Inspectors.

June 2006 – March 2007

US Postal Service, King of Prussia, PA

Mail Clerk with Manpower Temp Service, for the Southeastern US Postal Service, ASWM 100’s Machine, processed carrier bulk mail

March 28 - June 2006

The Private Bank of America, King of Prussia, PA

Administrative Assistant - Manpower Temp Agency, King of Prussia, PA

Worked as an Administrative Assistant at the Private Bank for Bank of America. I assisted the Sr. Vice President Murray Pinkus and the Vice President Theresa Richter with all administrative duties.

Dec. 3 – Dec. 31, 2005

The US Postal Service, King of Prussia

Temp/Mail Clerk with Manpower Temp Agency, King of Prussia, PA

Worked as a temp for the Southeastern US Postal Service during the holiday season. Processed mail for small zip code towns.

Jan. 2005 - Aug. 2005

Drexel University College of Medicine, Philadelphia, PA

Clinical Skills Academic Coordinator - Coordinated Physician and Patient course for 1st year medical college Physician and Patient Course, working with three Associate Directors, department staff, course facilitators, and medical students to ensure smooth operation of all course activities. Worked with the Director of the Standardized Patient Program for standardized patient activities, including: training standardized patients, running SP programs in the Clinical Education and Assessment Center, tracking and ensuring validity of standardized patient performance during CEAC sessions. Maintained a database recording student performance during simulated clinical sessions.

Jan. 2004 – Dec. 2004

Contemporary Staffing Agency, Philadelphia, PA

Temp/Administrative Assistant

Drexel University College of Medicine (10/04-11/04) Assisted the Interdisciplinary Foundations of Medicine Department.

Drexel University (7/04-10/04) Assisted Elizabeth Blunt, Asst. Prof. and Director for the College of Nursing and Health Professions.

Drexel University College of Medicine (4/04-6/04) Assisted Robin Smith, Director, Division of Clinical Education.

May 2000 - Dec. 2002

Philadelphia’s WB17, Philadelphia, PA

Local Sales Coordinator - Assisted in maximizing revenues by maintaining local orders, processing makegoods, resolving discrepancies and communication with rep firm, agencies, and clients, assisted with the preparation of presentations and distribution of rated cards, maintained client database, distributed various daily reports within the department. Assisted Research Director with overnight reports, processed contracts, credit info, cash payments, maintained accurate records, worked with the credit dept. on correct billing and claims reconciliation, performed all advanced clerical duties.

Oct. 1999 - May 2000

Global Crossing, Philadelphia, PA

Administrative Assistant - Supported the Sr. Manager of Operations with all advanced clerical duties.

March 1999 – Sept. 1999

Independence Blue Cross, Philadelphia, PA

Administrative Assistant with HTS Staffing Agency – Supported the Director of Network Data Administration with all clerical duties.

August 1998 – Jan. 1999

WPHI/Philly 103.9, Philadelphia, PA

Sales Assistant - Assisted account managers with media kits and proposal letters.

Assisted traffic manager with the input of sales orders and maintaining the log.

April 1997 – Oct. 1997

Allegheny University Hospital, MCP Philadelphia, PA

Administrative Assistant - Phone Coverage, mail runs, processed suspension letters, filing, faxing, copying, typing memos, taking minutes and conference scheduling.

Other Activities: I am a musician. I play the piano. I accompanied Jazmine Sullivan for 10 years. (J Records), Internship at Island Records.

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