Customer Service Specialist
Resume:
C O N TACT
***********@*****.***
Birmingham, AL 35205
phone
address
C A R E E R O B J E C T I V E
A hardworking individual with years of customer service experience, and a proven sales record. Authorized to work for any employer in the US.
E D U C ATION
December 2014
College Degree In Criminal Justice
The University Of Alabama At Birmingham, Birmingham, AL
E X P E R I E N C E
October 2016 - May 2022
Claims Service Specialist
Allstate Insurance Company, Birmingham, AL
May 2016 - August 2016
Car Salesman
Adamson West, Midfield, AL
October 2011 - January 2016
Retail Sales Associate
Macy's, Birmingham, AL
Provided customer service, such as limited
instructions on proceeding with claims and referrals to auto repair facilities and local contractors.
•
Examined letters from policyholders and agents,
original insurance applications and other company
documents to determine if changes were needed
and effects of changes.
•
Transmitted claims for payment and further
investigation.
•
Implemented new hire training program to
onboard and train new employees within
operations.
•
Helped drive positive customer experience by
building relationships, exhibiting empathy and
providing solutions.
•
Attained sales goals while complying with company
policies and procedures.
•
Supported customer interaction with cross-
functional departments to optimize financing
process.
•
Assisted customers in selecting vehicles that fitted budget requirements and transportation needs.
•
Greeted customers and offered assistance to help
find specific products.
•
Counted cash in register at start and end of each
shift, accounting for errors and solving
discrepancies.
•
Engaged with customers to promote email capture
for store promotional information.
•
W E N D I B A L DWIN
September 2009 - September 2015
Car Salesman
Jim Burke Automotive, Birmingham, AL
November 2008 - October 2009
Store Manager Of Operations
Check Into Cash, Bessemer, AL
May 1999 - October 2008
Internet Sales Director
Midfield Dodge, Midfield, AL
Responded immediately to customer inquiries and
concerns, escalating issues to supervisor.
•
Processed cash sales with accuracy, minimizing
cash shortages and overages.
•
Incorporated knowledge across car makes and
models to sell features and benefits of various
vehicles.
•
Attained sales goals while complying with company
policies and procedures.
•
Guided customers through complex solutions on
phone, in showroom and virtually.
•
Interviewed and hired prospective employees
according to team needs.
•
Analyzed credit report and financial scenarios,
determining appropriate loan products for
customers.
•
Processed customer payments and negotiated
payment arrangements for delinquent loans
•
Answered customer inquiries involving rates,
products and loan application status to provide
quality customer service.
•
Created the Internet Sales Dept and trained
salesman for gold certification.
•
Planned and directed staffing, training and
performance evaluations to develop and control
sales and service programs.
•
Conferred with department heads to plan
advertising services and secure information on
equipment and customer specifications.
•
Monitored customer preferences to determine
focus of sales efforts.
•
S K I L L S
• Negotiation
• Complex Problem-Solving
• Customer Service
• Project Management
C E R T I F I C ATIONS
• Microsoft 365 Certified: Fundamentals
• Microsoft Office Specialist: Microsoft Word Expert
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