Sandra Robinson

Customer Service Professional

Denver, Colorado, United States

+1-785-***-****

ad1o82@r.postjobfree.com

SUMMARY

I have been working as a collections rep for the past 13 years. During this time I have also had many other responsibilities such as customer service, billing, payments, and quality assurance analyst. I have working knowledge of Microsoft Office and ability to learn and utilize software applications. I enjoy working as a team, as well as independently. WORK EXPERIENCE

March 2023-Current

Accounts Payable - Accounts Receivable

Otis Elevator Co., Ltd.

Centennial, Colorado, United States

I mainly preform collections on 90 days or older past due accounts. Receive checks that come in the mail, make record of the checks, and mail the checks to our lockbox for processing. November 2022-March 2023

Correctional Youth Service Specialist

State of Colorado/22nd Century Temp

Denver, Colorado, United States

I work in the control room. All communications regarding movement of the juveniles has to go through control for clearance. Also handle visits and any persons entering the building. May 2022-September 2022

Customer Service/Collections Specialist

Bread Financial

Denver, Colorado, United States

Consumer debt collections. Calling to collect on past due credit card accounts. Setting pay arrangements if necessary. Handling dispute of transactions. Escalating disputes to appropriate departments. January 2022-April 2022

Customer Services Representative

Audi USA

Topeka, Kansas, United States

Opening cases for review of vehicle issues, service, complaints, refund request, reimbursement request, and product knowledge. Take ownership of accounts until completed. Trouble shoot websites, and app issues. Using Salesforce, and Zendesk. November 2014-June 2021

Customer Service/Collections Rep

Schendel Pest Services

Topeka, Kansas, United States

Duties included: Make outbound calls to residential and commercial accounts that are past due for payment.

Collect payment by phone, set up pay arrangements, handle disputes, and service issues. Enter accounts into a 3rd party collections portal, update accounts with in portal, reinstate disputed accounts.

Maintain 5% or less, bad debt throughout the company. Communicate with service technicians when customers need services. October 2012-April 2013

Customer Service Rep

Express Personnel

Topeka, Kansas, United States

Duties included: Complete pet food orders that are received via fax, and phone for Vets, and Pet Store retailers.

Key orders of request with accuracy in S.A.P.

Call customer if orders are not understandable, or if food is out of stock. December 2008-June 2012

Contract Team lead/Collections

HMS

Irving, Texas, United States

Duties included: Disburse daily contacts to be called in regards to Medicaid audits. Verify contacts are current, and enter updates. Conduct call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards. Provide feedback on call monitoring results. Schedule breaks, lunches, and team meetings.

Assist in hiring potential candidates for open team positions. Assist reps with questions, or take call escalations. EDUCATION

1984-1988

G.E.D

Topeka High School

Topeka, Kansas, United States

SKILLS

Commercial Accounts Outbound Calls Collections Customer Service Credit Issues Audits Typing Office Skills Customer Service Oriented Problem Solving Online Payment Processing Payment Processing HONORS & AWARDS

Rockie of the year

Schendel Pest Services

LANGUAGES

English - Fluent

WORK AUTHORIZATION

I am authorized to work in the following countries:

• United States

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