LUWANO LAWRENCE

EXPO CITY DUBAI UAE

ad1o7s@r.postjobfree.com

+971*********

CAREER SUMMARY

A highly versatile worker with more than10 years of experience inthe educational/corporate workplace and recreations,parks,resorts and Attractions.

With 7years of experience in Dubai

This has greatly added more communication skills and customer care relations with all kinds of people in different nationalities.

• Am now currently working at Expocity Dubai as an Attraction Supervisor at 5 Attractions. Garden in the sky a ride, Courosel a ride, Stories of nations pavilions exhibitions, Rashid play grounds, and Latifa play grounds. Was Host and tourguide at Expocity for 6 months and then promoted to Attractions Supervisor.

I was previously working at the world’s famous online shopping company as a Facilities office assistant. AMAZON CORPRATE HEAD OFFICE

• Working in the Facilities Management Company as an office assistant.

• Worked in the operations as office boy at UNILEVER HEAD OFFICES DUBAI

• With over three years of experience as an OFFICE BOY an International production company.

• With over six years of experience in computing and I.T to monetary firm in uganda

• With over 3 years experience in Customer Service in AMAZON AS Office assistant..

KEY COMPTENCES

Proven office management/

• administrative and Facilities

assistantexperience

Well versed in terms of office

• management responsibilities,

systems andprocedures.

Outstanding time management

• skills with the ability to multi-task

Team leader; with proven

• expertise in handling the Soft

Services team

Technology savvy in MS office

• suites (Word,

Excel,Powerpoint) Training and

• development Strong attention

• to detail and problem-

solvingcapability.

EMPLOYMENT HISTORY

February 24, 2019 – Present office Assistant Amazon

• Greet, assist and direct candidates/new hires/visitors and the general public to the appropriate staff membert\

• Manage incoming/outgoing mail and courier services

• Assist in the preparation of the reception interview rooms

• When Security on site is not present

• Print badges for new hires/loaner badges etc. at the direction of the Facilities Management and maintaining records of same.

• Assist the Office Service Coordinator in managing the repair and maintenance of office equipment and in the ordering of office supplies.

• Maintain the reception area in good order

• Support the facilities team

• Responsible for all other duties and tasks as assigned

• Experience in reception, concierge or related field

• Experience within a large commercial organisation would be beneficial

• Have experience in running a front desk

• Excellent people skills and ability to interact with a wide range of client staff and demands

• Strong PC literacy and proven ability to manage daily activities using various systems.

• Excellent organisational and communication skill (both written and oral)

• fluent in English

• Problem solving & decision making skills

• customer focused

• I personally Possess cultural awareness and sensitivity

• Managed Bms system

September 2018 – February 20, 2019Facilities office boy,Cleaner(via EFS Facilities)Services) /UNILVER FZE

• Learnt and understood both JLL and Amazon ways of working andprocesses

•Assisted in drive space planning - office moves, re-stacks, new hire seating, reconfiguration work, etc. by liaising seamlessly between Workplace teams and recruitmentteam

• Partnered and engaged the facilities concerns/issues/upgrades with Building management

• Work closely with Security and Badging teams for space access requests for internal and externalvisitors

• Managed new hire onboarding (assistance with orientation, IT peripherals provision and desk arrangement

• Assisted with the Meeting and Events Coordinator for company-wide events locally - weekly all-hands, holiday parties, morale events,etc..

• Responded via Trouble ticketing and via Outlook email or chat and log contacts into the shared service case managementsystem

• Resolved queries by referring to documentation such as frequently asked questions found via company website standard operating procedures and escalate where these cannot beresolved

• Took the ownership of customer / employee contacts ensuring that each contact is accepted and resolved with a high degree of customerfocus

• Identified gaps in the supporting documentation and also areas where the level of customer service could be improved driving increased numbers of questions / queries being resolved at firstcontact

• Establish an effective verbally and in written form of communication with employees to explain and resolve queries and concerns. This could be via email, phone and chat /chime

• Monitored all facility related issues & services and take corrective action. Report to the Senior management about the nature and extent of abnormalities found, corrective actions taken and the extent of repair workscarried/required.

• Worked in conjunction with the various departments for periodic activities such as Pest Control, Fire Fighting Services and any other short term and long-term maintenanceactivities.

• Monitored and conducted housekeeping checklist undertaken by internal housekeeping team, external contractors orothers

• Updated and shared the Monthly Inventory of consumables received must be provided within one week ofsupply.

• Conducts the enhancement of professional development of the in-house Facility Management team and arrange needed high quality training such as BICS and Tool box Talk

• Always checked and updatged the ladders for saety and made reports for near misses and othe incident reports

Jan 2016– September 2017 Office CLEANER/ OFFICE BOY (via HESTIA Facilities Services after E.F.S TOOK OVER) at UNILEVER COMPANY FREEZONE

• Managed relationships with vendors, service providers and landlord ensuring that all items are invoiced and paid ontime.

• Managed pantries and all office areas to ensure a clean environment

• Served as the go to person for all purchasing, maintenance, supplies, equipment related requirements

• Teamlead for third party resources employed to take care of the day to day office operations

• Assisted with other administrative and culture building tasks as required such as team events inside and outside theoffice.

• Arranges of the Meeting, responding to Executiveemails

• Ability to coordinate and work in different units April 2015 – Jan 2016 Site Lead/ Front Office Executive: SHERATON OFFICES (via ZIBULA ATTUDE Facilities Services

• Meets and greetsvisitors

• Receives incoming supplies and supervise service personnel whenon-site

• Collects and distributes incoming mail and process outgoing mail andpackages

• Orders and maintains office and kitchen drink and snacksupplies

• Answers and directs non direct-dial incomingcalls

• Does Meeting preparation: conference room set-

up, orderingmeals/refreshments

• Maintains office in an orderly fashion; tidy up reception area, conference rooms, copier and supply rooms. Maintain office equipment: copiers,faxes

• Serves as point of contact for building management services and coordinate needs for the suite asrequested

• Assists with filing, correspondence, data entry, expense reports, making copies, scheduling meetings/appointments/travelarrangements

• Completes administrative processes: filing, correspondence, data entry, expense report, making copies, scheduling and planning meetings, appointments, travel arrangements etc

• Assists with planning and running office events foremployees

• Other administrative support as needed to contribute to smooth functioning of the office. May include supporting the other Executive Administrative Assistants/Office Manager as well as travel to off-site locations; bank, post office, copy shop, office supply stores, meetingvenues February 2014– March 20115 Front Office Executive: SHERATON OFFFICES Limited

(via ZIBULA ATTUDE Facilities Services

Responsibilities and Achievements:

• Ensured front desk is tidy and has all necessary stationary and materials

(e.g., pens, forms and informativeleaflets

• Trained, supervised and supported office staff, including receptionists and soft services supervision

• Ensured timely and accurate customer service over phone and email and frontoffice

• Handled complaints and specific customer requests via Integrated Manage Engine Service Desk

• Monitored stock and office ordersupplies

• Ensured proper mail distribution (Inter Office Mails, International and Local couriers

• Prepared and monitored office budget (arrange a monthly company petty cash)

• Kept updated record of office expenses andcosts

• Ensured company’s policies and security requirements aremet October 2013 –January2014 CLEANER SUPERVISOR AT EXPENDABLE MOVIE INDUSTRY FacilitiesServices

Responsibilities and Achievements:

Vacuuming, sweeping, and mopping floors of various types. Dusting ceilings, light fittings, countertops, and loose furniture. Scrubbing and sanitizing toilets, sinks, and kitchen fixtures. Emptying trash cans.

Washing and drying windows.

Liaising with the line manager to ensure that you have sufficient cleaning products at all times.

Reporting any breakages that occur during the cleaning process. Informing the line manager of repairs that need to be done. June 2011 – August 20 Customer Service Representative:SHERATON HOTEL, UGANDA

Responsibilities and Achievements:

• Answers customer service phone calls, responds to e-mails and completes all activities as it relates to customerservice.

• Responds to customers by phone, fax, email or mail, answering all customer inquiries and issues.

• Completes any required paper or computer work to process activity on customer's accounts.

• Handles all inbound and outbound calls asrequired.

• Coordinates activity as needed between customer's account and otherdepartments.

• Upholds all customer service standards and follows department policies to their best of theirability

• Accurately records or reports all activity on customer'saccounts.

• Recommends product or billing adjustment for customer's account . ACADEMIC QUALIFICATIONS

• Postgraduate Bachelors in BUSINESS COMPUTING: MAKERERE Business School (November 2010

• Office Training Certification: HESTIA Facilities Services(2016)

• Completed U.A.C.E Uganda Advanced Level CERTICICATE examinations

• Completed P.L.E PRIMARY LEAVING EXAMS UGANDA

PERSONAL DATA

Age: 33years old Height: 5’5

Date of Birth: DECEMBER, 1988 Language or Spoken: EXCELLENT English, LUGANDA Place of Birth: KAWOLO,

UGANDA

CHARACTER REFERENCE

- Available upon request

Contact this candidate