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Customer Service Personal Support

Location:
Butuan, Philippines
Posted:
December 04, 2023

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Resume:

CAREER SUMMARY

GIRLIE CARANGUE BERMOY

Dedicated professional with a diverse background in Hair Dressing, Personal Support Work, and Financial Record Management. Armed with a comprehensive skill set, including financial record-keeping, compliance monitoring, hairdressing, floristry, and customer service, I have excelled in various roles throughout my career. As an On-Call Hair Dresser and Florist, I've demonstrated my commitment to delivering personalized and creative services, ensuring client satisfaction and building lasting relationships. In my role as a Revenue Collection Clerk II at LGU Bunawan, I've honed skills in financial transactions, customer service, and collaborative teamwork. Previous positions as a Branch Manager at Palawan Pawnshop and a Bookkeeper at DBP Employee's Credit Cooperative showcase my leadership and managerial prowess. Currently pursuing Personal Support Worker training, I am dedicated to continuous skill enhancement, positioning myself as a versatile professional ready to excel in various roles, with a specific focus on securing a fulfilling position in Hair Dressing or Personal Support Work. My career journey reflects a commitment to excellence, creativity, and a proactive approach to professional growth.

Purok 4, San Teodoro, Bunawan, +639********* ad1o77@r.postjobfree.com Agusan Del Sur, Philippines

SKILLS

Financial Record Management

Customer Service

Compliance Monitoring

Team Collaboration

Leadership

Data Entry

Training and Development

Cash Handling

Floristry Techniques

Flower Arrangement

Communication

Problem-Solving

Time Management

Personal Support Work Skills

WORK EXPERIENCE

Responsible for accurate and organized financial record-keeping, ensuring all transactions are properly documented and categorized.

Review and verify revenue collections submitted by subordinate collectors to ensure accuracy and compliance with established procedures.

Ensure adherence to local taxation regulations and policies, helping to identify discrepancies and rectify issues promptly. Work collaboratively with colleagues to achieve team goals, contributing to a positive work environment. Generate regular reports on revenue collection activities, contributing to the monitoring and assessment of financial performance.

LGU Bunawan, Agusan del Sur, Philippines

Revenue Collection Clerk II

2020/03/03 - Present

Offer professional hairdressing services with a focus on current trends, styles, and client preferences. Provide exceptional customer service during home visits, ensuring client satisfaction and building a loyal customer base. Demonstrate effective time management skills to accommodate appointments and ensure punctuality for on-call services. Communicate effectively with clients to understand their styling needs, preferences, and any special requirements. Address and resolve any issues or concerns raised by clients during or after the hairdressing sessions, ensuring a positive experience.

Manage cash transactions related to the hairdressing services, maintaining accuracy and transparency. Collaborate with other on-call professionals or team members to ensure seamless coordination in delivering services. On-Call Hair Dresser (Home Service) 2019 - Present Demonstrate proficiency in floristry techniques and flower arrangement, creating stunning and personalized floral designs for clients.

Provide personalized and attentive service, understanding clients' preferences and occasions for floral arrangements. Manage floral inventory efficiently, ensuring the availability of a diverse range of flowers and materials for various occasions. Adapt floral designs to suit different themes, preferences, and last-minute changes, showcasing creativity and flexibility. Communicate effectively with clients to capture their vision for floral arrangements and address any concerns or modifications.

Handle financial transactions related to floral services with accuracy and professionalism. Efficiently manage time to fulfill orders promptly, especially for events and special occasions, ensuring timely delivery of floral arrangements.

Collaborate with other on-call professionals or team members to enhance the overall service experience for clients, particularly for events requiring multiple services. On-Call Florist (Home Service) 2018 - Present

Provided prompt and courteous service to customers, ensuring a positive dining experience. Managed customer orders, coordinating with kitchen staff for timely preparation and delivery. Maintained a clean and sanitary work environment, adhering to food safety standards. Handled cash transactions accurately, preventing discrepancies in the till. Worked collaboratively with kitchen and fellow service crew members to ensure smooth restaurant operations. Assisted in monitoring and managing food inventory, minimizing wastage. Adapted to a fast-paced work environment and demonstrated flexibility in handling various responsibilities. Greenwith Pizza Corporation, Butuan City, Agusan del Norte, Philippines Service Crew

2010/10/01 - 2014/04/10

EDUCATION

Bachelor of Science in Business Administration

major in Human Resource Development Management - Bachelor's Degree Holder Montilla Blvd., Butuan City, Agusan del Norte, Philippines 2012/03/18

TRAININGS ATTENDED

Hair Dressing Certificate

Agusan del Sur School of Arts and Trades (TESDA Accredited), Philippines Personal Support Worker (PSW) - (On-Going)

Pinoy Wish Training Center, Philippines

Basic Jewelry Appraisal

Calapan City, Oriental Mindoro, Philippines

Basic Pawnshop Operation

Calapan City, Oriental Mindoro, Philippines

Basic Money Changing

Calapan City, Oriental Mindoro, Philippines

Basic Cashiering

Calapan City, Oriental Mindoro, Philippines

2019/01 - 2019/12

2023/10 - Present

2014/10

2014/10/14

2014/07/29

2014/07/22

Oversaw daily operations of the branch, ensuring smooth functioning of all services provided by Palawan Pawnshop. Managed and motivated a team of employees, fostering a positive work environment and ensuring efficient workflow. Interacted with customers, addressing concerns, and maintaining a high level of customer satisfaction. Monitored financial transactions, maintained cash reserves, and ensured compliance with company policies and procedures. Managed inventory of items, overseeing proper documentation and safekeeping of valuable items. Conducted training sessions for staff to enhance their skills and knowledge in pawnshop operations. Collaborated with regional marketing initiatives to promote the branch's services and increase customer engagement. Palawan Pawnshop Express Pera Padala, J.C. Aquino Ave., Butuan City, Agusan del Norte, Philippines

Branch Manager

2014/10/15 - 2016/04/15

Handled financial transactions and maintained accurate records of the cooperative's finances. Entered financial data into accounting software, ensuring precision and reliability of information. Prepared regular financial reports for management, aiding in decision-making processes. Assisted in internal and external audits by providing necessary documentation and explanations. Participated in cooperative events and activities, promoting a sense of community among members. Liaised with banks for financial transactions and account management. Successfully balanced academic responsibilities with part-time work commitments. DBP Employee's Credit Cooperative, J.C. Aquino Ave., Butuan City, Agusan del Norte, Philippines

Bookkeeper (Working Student)

2010/10/01 - 2014/04/10

Maintain meticulous records and inventory of all Accountable Forms used in the revenue collection process, such as official receipts and other financial documents.

Provide guidance to new employees or colleagues on revenue collection procedures and best practices.



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