COLLEEN LESTER-MATTOX

678-***-**** ad1o6y@r.postjobfree.com

Flowery Branch, GA 30542 linkedin.com/in/colleen-mattox-99a10ba9/ FIDUCIARY AUDITOR

Accomplished, energetic, service-oriented Fiduciary Auditor with a solid history of achievement in operations, daily financial reports. Manual, System, Duplicate, Post-Closing, and Escheated reports. Motivated leader with strong ability to organize and prioritize. Areas of Expertise: Exceptional Communications Skills Calm under pressure Meticulous Attention to Detail Timely, Complex Problem Solver Customer Focus Relationship Building Integrity and Trustworthiness Multi-tasking Ability Punctuality and Reliability Sound Decision-making and Judgment Active Listening Financial Management TECHNICAL SKILLS

Accurate Balance of Transfer Reports Duplicate Pay Reports Recovery Postings Medical Billing and Coding Economics and Accounting Fiduciary Reviews Complex Problem Solving Computers and Electronics Operations Analysts Vendor Database Transfers Timekeeping

Microsoft Office Suite: Microsoft Word, Excel, Outlook and Power Point EXPERIENCE

ALLSTATE/ENCOMPASS, Duluth, GA October 2002 – Present Fiduciary Clerk

Performed numerous administrative functions. Created and managed databases, administered word processing. Monitored and performed payroll functions, maintained timekeeping information, processed and submitted payroll.

Fielded inquiries, and distributed phone communications to appropriate associates.

Collected and deposited money into accounts, disbursed funds from cash accounts to pay bills or invoices, kept detailed and accurate records of collections and disbursements, and ensured accounts balance. Prepared and mailed checks.

Setup and maintained paper or electronic filing systems, recording sensitive information such as attendance records, correspondence, and other material.

Scheduled and managed equipment repairs and maintenance.

Calendared and confirmed appointments for clients, customers, or supervisors.

Delivered courteous customer service for order placement and account information inquiries.

Conducted internet information searches.

Reviewed work done by others to check for correct spelling and grammar, ensured that company format policies are followed.

Established work procedures and schedules, and keep track of daily work of clerical staff.

Supervised clerical staff and provided training and orientation to new staff. ADDITIONAL RELEVANT EXPERIENCE

STAFFING AGENCY, Marietta, GA

Medical Data Entry Clerk

PROFESSIONAL DEVELOPMENT

Office Technology Courses, Middle Georgia Technical College, Warner Robins, GA Early Childhood Education Coursework, Abraham Baldwin Agricultural College, Tifton, GA