SUMMARY

PRABESH BHANDARI

+971-*********

ad1o6g@r.postjobfree.com

Steadfast food and beverage specialist with seven years of progressive experience and Bachelor’s degree in Hotel Management. Energetic self-starter and team builder. Navigates high-stress situations and achieves goals on time and under budget. EXPERIENCE FOOD & BEVERAGE SUPERVISOR, 09/2021 - Current voco Bonnington Hotel (IHG) JLT UAE

• Displayed positive and friendly attitude towards customers and fellow team members.

• Maintained clean, safe environment by adhering to sanitation and safety requirements.

• Persistently strove for continual improvement and worked cooperatively as team member.

• Listened to guest complaints or suggestions and offered suitable solutions, providing outstanding customer experiences.

• Estimated staffing needs and workloads, adjusting schedules to match service demands.

• Ensured smooth kitchen and bar operation by overseeing daily product inventory, purchasing and receiving.

• Evaluated basic operating procedures to verify compliance with local and national regulations for hospitality industry.

• Identified training needs and and organized trainings to bridge employee skill gaps.

• Wrote and submitted daily and monthly reports to keep operations manager and directors fully informed of all issues.

• Observed staff performance and provided feedback to facilitate achievement of team and individual goals.

BARTENDER, 09/2017 - 08/2021

McGettigan's Irish Pub JLT UAE

• Received orders from wait staff and delivered beverages to guests.

• Made product recommendations to customers based on preference, food pairings and special promotions.

• Mixed drinks and served wine, beer and non-alcoholic beverages for multiple guests simultaneously.

• Upheld high standard of cleanliness in all work areas to comply with health and safety regulations.

• Tested and developed new cocktail recipes to add and complement menu selections.

• Kept bar stocked and organized for easy access and quick service to customers.

• Assisted with stock counting, ordering and replenishing. FOOD AND BEVERAGE ASSISTANT, 06/2016 - 06/2017

Four points by Sheraton Hotel UAE

• Took orders, using effective upselling techniques to increase customer interest in additional products.

• Retained knowledge of current menu selections for accurate, reliable customer guidance.

• Maintained safe hygiene and food handling standards for full compliance.

• Delivered exceptional, friendly and fast service to process high volume of food and drink orders at peak times.

• Maintained outstanding customer satisfaction by delivering food and drinks on time in high- pressure environments.

• Greeted new customers, answered initial questions and took drink orders.

• Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.

• Suggested products to customers based on dietary requests and latest food trends.

• Advised customers on possible wait times and kitchen delays to manage expectations.

• Operated POS register to input orders and process customer payments.

• Helped bar staff prepare garnishes and restock inventory before service. SKILLS • Focused and disciplined

• Cost estimating

• Excellent communication

• Efficient multitasking

• Staff supervision

• Problem-solving

• Well-organized

• Safe driving practices

EDUCATION American college, Nicosia, Cyprus, 2012

Bachelor in Hotel Management

• Graduate

New Millennium college, Kathmandu, Nepal, 2008

Higher Secondary Education

TRAINING • Hazard Analysis and Critical Control Point (HACCP)

• Fire Safety

• Food production and safety

• IT (MS office)

DECLARATION I hereby state that all the information noted above is accurate to the best of my beliefs and i take full responsibility for the correctness of the information. Prabesh Bhandari

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