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Customer Service Operations Manager

Location:
Bridgewater, NJ
Salary:
85,000
Posted:
December 04, 2023

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Resume:

JASON GAINER

Bridgewater, NJ · 862-***-****

· ad1o5r@r.postjobfree.com · https://www.linkedin.com/in/jason-gainer-033b0013

Experienced Operations Manager with a demonstrated history of working in the leisure, travel & tourism industry. Skilled in Operations Management, Planograms, Microsoft Word/Excel, Coaching, and Retail. Strong research professional.

Willing to relocate to: Houston, TX - Philadelphia, PA - Orlando, FL

Authorized to work in the US for any employer.

EXPERIENCE

OCT 2021 – PRESENT

WAREHOUSE MANAGER, HELLO FRESH - NEWARK, NJ

Oversee the strategic operations within the areas of receiving, shipping, storage/distribution of goods, and logistics. Directs activities and provides coaching to associates, leads, and supervisors. Serve on the Emergency Response Team. Responsibilities include ensuring compliance with food safety guidelines, production processes, compliance with stringent GMP guidelines, replenishment rates, productivity and collaboration with Warehouse Managers and fellow supervisory team throughout distribution center to ensure coordination of all warehouse activities.

APR 2019 – OCT 2021

DISTRIBUTION BRANCH MANAGER, Jack Williams Tire Company, Inc - Lyndhurst, NJ

Lead the service department to maximize store sales while ensuring a positive customer experience. Responsibilities include directing warehouse associates, dispatching, truck inspection, inventory adjustments, routing through Descartes software, geotag location monitoring, performance management, employee scheduling, asset protection, customer service, inbound scheduling, inventory management, profit & loss accountability, interviewing, and recruiting.

OCT 2018 – APR 2019

TERRITORY HOME DELIVERY SUPERVISOR, Wakefern Food Corp - New York, NY

District supervision of five Shop Rite home delivery branches within NJ and NY. Responsibilities include scheduling, driver training, D.O.T. verification, customer service, customer account relations, fleet vehicle maintenance, P&L, interviewing, and recruiting.

APRIL 2017 – OCT 2018

TERRITORY ACCOUNT MANAGER, TravelTab - Newark, NJ

Territory manager for five locations across New Jersey, Pennsylvania and Maryland. Responsibilities include customer relations, scheduling, P&L, selling/upselling, training, customer service, inventory management, inventory reconciliation, and v-lookup usage.

MARCH 2014 – APRIL 2017

STORE GENERAL MANAGER, ALDIs Inc - Lodi, NJ

Manage staffing and training, performance management, customer service, budgeting, scheduling, labor accountability, sales, inventory, loss prevention, customer retention, interviewing, recruiting, and p&l.

MARCH 2011 – MARCH 2014

WAREHOUSE SUPERVISOR, Wise Foods - Lodi, NJ

Supervise P&L, weekly/quarterly inventory, cycle counts, ad-set, scheduling, hiring, bank deposits, till verifications, customer service, food safety, and janitorial duties.

CERTIFICATIONS

Six Sigma Yellow Belt

AED/CPR Certification- September 2022 to September 2024

Osha Forklift Certification - April 2021 to April 2024

ServSafe Food Safety Certification- March 2015 to March 2020

SKILLS

Retail Customer Service

Warehouse Management

Operations Management

Profit & Loss

Loss Prevention

Performance Management

Conflict Management

Supply Chain

Business Development

Strategic Planning

EDUCATION

Seton Hall University

COMPLETED 100 CREDITS TOWARDS A BA IN BUSINESS MANAGEMENT

Montclair High School

HIGH SCHOOL DIPLOMA - JUNE 2002



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