Pharmacy Technician Call Center
Resume:
Sabrina Sancho
San Antonio, TX *****
**********@*****.***
Objective: Dedicated Pharmacy Technician: Seeking position with a growing company with potential. for
advancement as well as challenging my pharmaceutical knowledge and skills as well collaboratively all
my experiences and qualifications. Over ten years of exceling and continuously seeks avenues for
growing professional expertise and actively pursues new learning opportunities.
Education/Certification
2010-S.A.C-Nursing Program 2007-Present San Antonio College –General Courses
2003-Registered Pharmacy Technician with the State of Texas # 124***-****-
Pharmacy Technician Board (PTCB)-# 2601-0103-0755-299 2003-
STERILE, NON STERILE, CHEMOTHERAPY -NPTA
Pharmacy Technician 2002-John Jay High School Graduate –General Studies
Work Experience:
06-12-2022-02/25/2023 -Shields Health -Pharmacy Liaison - -• Provide "legendary" care to hospital
patients by providing a full suite of custom medication management services • As a member of the clinic
team, work seamlessly alongside hospital clinicians to serve. patients both face-to-face and over the
phone • Educate prospective pharmacy patients on how hospital serves patients and improves their
overall care; •Answer, resolve and triage inbound inquiries; • Perform refill. reminder calls under the
supervision of a pharmacist; • Resolve insurance related issues, including prior authorizations (PAs), and
assist patients with various forms of financial assistance • Ensure appropriate documentation in all
required systems/tracking. mechanisms: • Information received through RightFax-Information received
through emailer any other methods. of receipt (phone calls, etc. Document and follow-ups on all assigned
inventory, utilizing on-line systems and procedures, according to established guidelines. knowledge of
various health plan partner benefits, networks, CMS regulations and health plan partner policies Utilize
experience. and judgment to plan, accomplish goals and effectively resolve each assigned task Receives
and responds to telephone calls through. the UM Phone Queue, as needed Performs all other related
duties as assigned Proficiently and adequately processing data. Information Review.
09/13/2021-05/24/2022 Humana Pharmacy Tech- Remote In bound Call Center -Answer, resolve and
triage inbound inquiries; • Perform refill. reminder calls under the supervision of a pharmacist; • Resolve
insurance related issues, including prior authorizations (PAs), and assist patients with various forms of
financial assistance • Ensure appropriate documentation in all required systems/tracking. mechanisms;
Benefit verification, benefit breakdowns. handle high call volume. inbound call from Provider, Patient's,
clinic staff ect. and ensuring the safety of HIPPA.Communicate through correspondence with members
and providers regarding claim payment or required information, using clear, simple language to ensure
understanding by all callers-assisting with speaking with customers (policy holders), assisting with
members, Provider and Third Party etc. Demonstrated the ability to manage relationships with both
internal and external customers. in a professional manner. Excellent verbal and written communication
skills, evaluates coverage and confirms benefit. account information and taking inbound calls from
customers who have questions about their health benefits.
10/26/2020 -05/13/2021-WEB TPA - Benefits Rep- Remote Inbound call center - Ensure appropriate
documentation in all required systems/tracking. mechanisms; Benefit verification, benefit breakdowns.
handle high call volume. inbound call from Provider, Patient's, clinic staff ect. and ensuring the safety of
HIPPA.Communicate through correspondence with members and providers regarding claim payment or
required information, using clear, simple language to ensure understanding by all callers-assisting with
speaking with customers (policy holders), assisting with members, Provider and Third Party etc.
Demonstrated the ability to manage and evaluate coverage and confirm benefits. account information and
taking inbound calls from customers who have questions about their health benefits. explain in detail
health policy plans.
11/29/2010-04/01/2019 Remote -Prior Authorization-Claims-Specialty Prior Authorization
Department/Pharmacy Technician CVS Caremark (Work from Home Agent) work from home) in bound
calls -Process prescription prior authorizations for all specialty drugs. Making outbound calls as well as
receiving calls properly authenticating the call to the HIPAA qualifications. Communicating and educating
the process and Representatives Etc. Acknowledgement and educated on ICD-10 codes and
acknowledgements and educated on diagnosis for all and Communicate through correspondence with
members and providers regarding claim payment or required information, using clear, simple language to
ensure understanding by all callers-assisting with speaking with customers (policy holders), assisting with
members, Provider and Third Party etc. Demonstrated the ability to manage relationships with both
internal and external customers. in a professional manner. Excellent verbal and written communication
skills, Confirms and evaluates coverage and confirms benefit. account information and taking inbound
calls from customers who have questions about their Pharmacy benefits, coverage, authorization, claims
etc. Inbound call with high volume.
03-17-2014-08/22/2016--Baptist Health Care Hospital Setting-Compounding Pharmacy
Tech-(Compounding) -Technicians demonstrate working knowledge of the policies and procedures
regarding procurement, storage, preparation and delivery of pharmaceuticals in hospitals and health
system settings. The successful candidate will process physician orders for orders supplies. and
medications. Receives and shelves medications ensure that standard drug supplies are in adequate
supply in all departments. -Prepares labels. Files and prepares billing. Thorough understanding of
department automation, data entry and report generation. Ordering of medication and supplies as
directed, assist with required cleaning and maintenance of the admix area and the pharmacy. department
in general to minimize particle counts and Prepare medication orders by compounding or admixing
medications under supervision of a physician. Check all orders for completeness of information. -Verified
patient information and proper physician authorization. Under a professional's supervision, ad mixes
drugs as ordered by physician in an accurate and timely manner as per department guidelines and
preparing all drugs within OSHA guidelines and interoffice guidelines. -Keeps accurate logs on all protocol
drugs and patient assistance drugs. Maintains proper control documentation of medications,preparing,
dispensing, reconciling.
06-01-2007--05-05-2013-American Specialty Pharmacy –Lead Pharmacy Compounding Tech- Accurately
and efficiently preparing. prescription orders, verifying prescription information and dosage, Entering
patient and order information into the pharmacy. system, Processing and submitting insurance claims,
Providing quality customer service to patients and other healthcare providers. Orders supplies and
medications. Receives and shelves medications. Receives and shelves medications, Maintains current
drug. information and MSDS sheets. -Properly disposes all materials used when mixing operate a cash
register including cash, checks, and charge transactions bagging merchandise, insurance signature logs
and offer/refer questions to Pharmacist. Checks all orders for insurance approval before admixing. -Under
a professional's supervision, administers drugs as ordered by physician in an accurate and timely manner
as per department guidelines and preparing all drugs within OSHA guidelines and interoffice guidelines.
Calculates correct dosage volumes, converting between metric and apothecary equivalents. Complete
inventory control of medications. -Maintains indigent patient drug programs as needed. Maintains current
drug information and MSDS sheets. -Properly dispose of all materials used when mixing. Prepares IVs as
assigned, utilizing aseptic technique, under the supervision of a pharmacist.
2004-2007-Q Pharmacy Lead Technician -Patient Advocate Customer Service Representative, customer
Service Representative is. responsible for assisting current and potential new customers with enrollment
processes and assisting existing customers with status updates. Please see below for responsibilities and
qualifications. Provides diverse customer service of highly skilled. enrollment and registration support for
personnel information Maintains good relationships with customer card members. Work
with members, medical providers, and others in the healthcare field to negotiate and mediate
out-of-pocket balances on healthcare.
bills. Patient Advocates have a professional phone presence, are patient, caring and dedicated to helping
a variety of members and
are adept at handling difficult and sensitive situations and cases. Patient Advocates are dedicated to
achieving established personal connection with our caller. as well as high inbound calls.
References
Ida Mares-512-***-**** - Event Manger 11 years
Letty Castor -210-***-**** -Health Insurance Customer Service Manager - 8 years
Roberta Gaitan 726-***-**** Business Manger 10 years
Contact this candidate