ad1o52@r.postjobfree.com

***** **** ******, ******* *****, CA 91344

818-***-****

Richard P. Chang

Executive Summary:

•With extensive US, Regional Asia (13 N & SE Asia countries)/EMEA work exposure

•Successful Senior Technology Executive SVP/CTO and IT for multiple industries

•Over 15+ years of successful track records in developing & deploying multiple industries Global IT/PMO/Products, Bank

Systems/Enterprise Infrastructure, Data & Contact Center Integration (DCI) & Migrations (M&As)

•Cloud Computing/Ecommerce Application Development (AWS/Azure/On-Prem)

•Mobile Apps, Gov Services/Technology/Medical Healthcare & Financial Services & Core-Banking & retail, Private Banking Backoffice Systems Deployments & Product Management

Education:

California State University, Northridge, CA / M.S. - Management (MBA focus – 3.51) University of Southern California, Los Angeles, CA /B.S. - Aerospace Engineering

Cisco CCIE VOIP, CCVP, CCNA, MCITP, MCBSM-CRM, MCT, MCDBA, MCSE Security & Messaging, Oracle OCA, ITIL V3, ISO 27002, COMPTIA Certified - Radio Frequency Identification (RFID+) Professional/Supply Chain Management, Project+ Professional, Document Imaging Architect (CDIA+) Professional, and Security+ Professional and CASP+

PMI Certified, Scrum Master Certified, Agile Lean/Six Sigma Master Black Belt Professionals Certified

Experience:

2014 - Present

Sr IT Director/CTO, Cisco Premier Partner - ThinQtank Global Inc, US

•Successfully manage End to End UCSF multi-$millions Healthcare Medical & Research Labs Enterprise IT & Digital Transformations, Strategic Planning and IT Operations Management, IT3 & ITOM PMO Program Deliverable and UC Campus Enterprise IT Infrastructure Networks EHR/EPIC, ERP/HCM, Workday implementation, CyberArk/SailPoint, IAM/OKTA, Telecom VOIP & Data & Contact Centers & Warehouse & Storage teams.

•Engage & migrate UCSF Healthcare & Medical Schools with 400s+ Research Labs from their current localized Campus Networks and capture the findings into 26 ITOM Domains for further migration planning with Stakeholders.

•Create Migrating Plans with buy-ins on the Infrastructure Migration avoiding future Ransomware Attack and Data Loss Breach with successful ongoing results.

•Manage Product UX/UI, Design/Feedbacks/VOCs/Web analytics, new operational processes & systems & reporting capabilities, commercial launches and go to market strategy in place, these new Products Services & Capabilities. Receive ongoing commendations for job well done from Senior C level Stakeholders.

•Onsite Offshore Interaction & Operations Management OM on program issues/releases/change requests and cross functional team managers on program requirements. Point of Contact for internal & external stakeholders communication and ITIL/Services & Change Management

•Oversee End to End successful SCE $8 million SCE Enterprise IT Infrastructure & Cisco Network Cyber Security Palo Alto Firewalls & Server Upgrades with over several 1000s devices, Endpoint Palo Alto Cortex XDR, Network Perimeter Upgrades & Migrations and Global Protect VPN Servers Upgrades & Migration.

•Successfully lead Cloud AWS/Azure/SAP S/4 HANA and On Prem, ERP/CRM SFDC, Microsoft365 & UMT360 Servers Upgrades Migrations, SharePoint 2019 Upgrades Migrations and Client Letter Server Builds Upgrades & Migrations Deliverable.

•Receive High Commendations for job well done from SCE Stakeholders and Senior Leaderships.

•Successful Client Facing Engagement with PG&E Executive Stakeholders in leading Cisco Enterprise IT Infrastructure & Network and full Stack environment $9 million Program of IT Infrastructure, Network Cyber Security Firewalls, Endpoint Security with several 1000s Automated servers migration.

•Successfully manage SaaS Vendors-Dynatrace & ELK SMEs on Reliability & Observability & Analytics/Intelligence Platforms for Logging & Monitoring.

•Lead PG&E Enterprise Infrastructure Solution Architects Setup Design, Build, UAT and Deployments with Network Architecture & Solution Blueprints.

•Lead Dynatrace On-Prem Network Sizing estimation, Components & Designs, Endpoint data collection (Prometheus/ Beats), Message Buffering & Parsing (Logstash/Kafka), and Visualization (Kibana/ Grafana) and PMO Program Compliance.

•Address any Ad-hoc business needs, changes, concerns, provide solutions, and maintain vital client expectations.

•Receive Good Commendations for Job well done from PG&E Leaderships & Stakeholders with C level Executive Management.

2014

Senior Technology Executive AIG Sun America Woodland Hills, CA

•Managed Financial Services - Payment Services/Enterprise Data Management/Data Warehouse/Data Center

DCI Datastage Cognos BI and Salesforce.com Deployments with SOX, AML and GLBA compliance.

•The combined repository supports new CRM/SAP/ERP/Oracle/JDE/Salesforce.com (SFDC)/CRM/ERP/SAP/

•B2B/ B2C and the Annuities Data Warehouse provides primary sources of Annuities data for Life & Retirement Data Warehouse. Successfully transformed and combined Fixed Annuities & Indexed Annuities with the current RIS Data Warehouse/Variable data for tactical reporting & advanced business analytics.

2013

Sr. Director, Head of IT Cisco Silver Partners - SAS Network Solutions, CA

•Managed Government Services and Retail MNC Corporate Agile PMO Web Ecommerce and IT Infrastructure & Network

Security Program teams.

•Managed SaaS Global MNC Payment Apps Digital Channels Ecommerce, Retail and Wholesale POS Credit Card Payment App Developments with PayPal, ApplePay and Google.

•Successfully managed Enterprise Data Management/Data Warehouse/Data Center DCI Datastage Cognos BI, CRM ERP SAP, B2B/B2C Program Deliverables.

2012 - 2013

Sr. Banking Technology Director Sr. Ecommerce Executive, eBilling Payment Services/Operations California State Compensation Insurance Fund,

•Managed CA State Government Financial Services/Insurance Agile PMO Web Ecommerce/EDI eBilling Transaction Payment Services

•Lead the Web Ecommerce/EDI Developments/Data Warehouse/Data Center Integration & Migrations Project/Citrix & SQL cluster farms Migrations, Oracle AP, Documentum, OCR/FileNet, P2P Portals and the Outsourcings with multiple State

Vendors

•Deployed E-Portals automated paperless eBilling EDI Payment Processing with Clearing house vendor increasing the productivity and processing capability by 10 folds in handling millions of CA Worker Comp insurance payments.

•Delivered 3 million Bill transactions/yr Processing Initiative for CA State Government Issuance Fund with successfully savings & significant progress in restructuring that led to track and reduce annual expenses by $300 million cutting out millions of dollars in waste.

•Successfully played a stabilizing role in California’s economy to businesses and workers.

•Managed Worker Compensation Legal & Claims Subrogation Processes and Business Program, processes & workflows, legal practices, policies, procedures, legal requirements, and goals of Business sponsors and approved methodologies.

2012

Sr. Agile Program PMO ICONMA/Quest Diagnostics

•Managed the Ecommerce Web Application Developments

•Managered onsite Security team, remote Managed Services, Threat Intelligence Services, and Security/Enterprise IT Infrastructure Management/Telecom VOIP UCC, Data Warehouse (SAN, NAS), Data Center Integration (DCI) & Migrations/Citrix & SQL cluster farms Migrations

2011

Sr. Agile PM Disney Global IT & Telecom Services, CA

Successfully managed multiple Global IT Infrastructure Services/Mobile Phone & Ecommerce Web Apps Developments/Production/Supply Chain & Telecom Services/Mobile Phones & Web Ecommerce Technology

Services/Data Center Integration (DCI)/CRM/SAP/ERP & Migrations/Citrix & SQL cluster farms Migrations

2010 – 2011

Sr. Technical Delivery Executive PMO Bank of America NA Los Angeles HQ, CA

•Provided Banking IT Infrastructure/CRM/ERP/SAP/Telecom/Data & Call Centers/IT Security & Risk Management

•Managed Bank Mergers/ Merrill Lynch Projects – Retail & Wholesale/Mortgage Banking System Development, E-Banking Web Ecommerce Developments & System Integrations.

•Completed Loan Systems enhancements and Bank Official Website/Web Ecommerce Application Development & Deployment.

•Completed Web Ecommerce Retail & Wholesale Banking Loan Product Systems

2009 – 2010

Sr. Agile PMO Executive Fed Government Agencies

•Managed Federal & CA State Government Agency's IT Infrastructure/SAP/CRM/ERP/Telecom VOIP/Data & Contact Centers/IT Security/Risk Management/SOX/Audit/BCP/BPR

•Championed Ecommerce Apps Development for the Fed Government Agency/HUD/Fannie Mae – Los Angeles Homeless Information Management Authority (LAHSA.Org).

•Managed the pilot and production rollouts of the entire IT Infrastructure/Telecom/SharePoint/Web Ecommerce Applications & Portals Development/Production Support/Deployment for the Automated Nationwide Homeless Management Information System (HMIS POS Tracking System).

2009

Sr. Agile PMO Executive SAS Network Solutions, CA

•Provided BCP-DR Plan for HC IT Infrastructure/Data & Contact Centre Integration (DCI)/Disaster Planning & Recovery including Alternate Site setup for the Clinic Operations and IT Infrastructure and Personnel, Safety and Security.

•Developed business continuity plan for disaster recovery efforts around Ecommerce Product/Web Ecommerce Application Relocation/Deployment

2008 – 2009

Sr. Program Executive, Kaiser Permanente

•Headed the Agile Telecom and Enterprise Technical Infrastructure Data Warehouse/Data Center Integration (DCI) & Migrations/Citrix & SQL cluster farms Migrations Program Management & Deployment.

•Managed New Web-Based Ecommerce Applications Developments and over 5000 SQL/Citrix cluster farmers Deployment/Implementation Projects across the 8 Regional US States Operation Centers.

•Ensured KP-IT’s program and process methodology/project deliverables and objectives were executed within the established KP and KP-IT organizational framework and oversight processes.

•Integrated different systems included Avaya, Genesys, Siemens & Cisco VOIP Telecom products.

2007 - 2008 (concurrently)

Sr. IT Executive/Certified Six Sigma Green & Black Belts Programs University of California, Los Angeles/Northrop Grumman Corporation, CA

Successful completed the Six Sigma Banking Operations/Automated Paperless Processing System Operations Center Project (manual processing to paperless processing/Data Center Integration (DCI) & Migrations/Citrix & SQL cluster farms Migrations/Web-based Product Ecommerce Technology/Supply Chain Deployment and Integration with Enterprise Information Technology Infrastructure) and Six Sigma Green & Black Belt Certificate Programs

2004 – 2008

Sr. Technology Executive

SAS Network Solutions, CA.

•IT Infrastructure/Telecom VOIP Consulting Services.

•Coordinate with Microsoft clients in order to implement a data center / contact center and back office operations

•Funddirect.com/Financial Services and SMEs Backoffice/Data Centers and Vendors from communications to implementation, Data Center/Data Conversions, operating system installs, setting up server teams, design and implementation and any other project management.

•Provided financial budgeting and contract negotiation as well as Completion and review of RFP’s.

2002 – 2003

Head of IT General Bank/Cathay Bank

•Head of Information Technology, EDP and Computer Operations/Proof Departments.

•Spearheaded the long-term strategic and architectural directions of Bank IT strategies, Enterprise infrastructure/Operations/Data Centers, corporate headoffice and 70 branches Operations Managed Bank Merger/Data Center Integration (DCI)

Contact this candidate