Customer Service Sales Associate

KELIS BAKER

Columbia, MD ***** 443-***-**** ****************@******.***

Professional Summary

I'm bilingual and looking for a change In scenery as far as work. I'm interested in trying new things and get to know new people. I'm very open to new opportunities in life as well as work, I'm capable of multitasking and keeping a main goal my focus.

Skills

Time Management

Hospitality Management

Customer Service

Quality Assurance

Banquet Coordination

Cleanliness Standards

Conflict and Complaint Resolution

Work History

Banquet Server 07/2021 to Current

Live! Casino & Hotel – Hanover, Maryland

Arranged linens and table settings according to seating plan and event theme. Provided friendly, courteous service to create memorable moments for guests. Maintained event cleanliness during service by promptly clearing dishes after each course. Served appetizers, delivered entrees and refilled beverages for banquet guests. Answered guest questions about event plans and food service choices. Maintained flexible work schedule to meet event needs. Monitored dietary restrictions and served guests with special needs. Sales Associate 07/2020 to 10/2021

7-eleven – Baltimore, Maryland

Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Provided positive first impressions to welcome existing, new and potential customers. Helped customers locate products and checked store system for merchandise at other sites. Answered customer questions regarding sizing, accessories and proper care for merchandise. Tracked stock using company inventory management software. Sales Associate 07/2018 to 10/2019

Accents Grill – Pikesville, MD

Helped customers locate products and checked store system for merchandise at other sites. Processed product returns and assisted customers with other selections. Developed, marketed and sold full range of products and support services. Answered customer questions regarding sizing, accessories and proper care for merchandise. Education

Atholton High School - Columbia, MD

Languages

Spanish

Professional Working

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