Care Coordinator Case Manager
Resume:
RACHEL
ALTINE
ad1o4p@r.postjobfree.com
Snellville, GA 30078
Practiced Care Plan Coordinator dedicated to timely and accurate completion of patient assessments, supporting development of comprehensive care plans. Collaborates with interdisciplinary team in monitoring progress and adjusting plans to achieve target results. PROFESSIONAL SUMMARY
EviCore Healthcare. - Care Coordinator
REMOTE • 03/2021 - 06/2023
The Judge Group/Comcast. - Case Manager Coordinator REMOTE • 11/2020 - 06/2023
WORK HISTORY
Used company software and databases to maintain records of services performed and patient conditions.
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Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
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Built strong relationships with clients to deliver emotional support and companionship.
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Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
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Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
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Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
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Collaborated with an interdisciplinary team to determine timely delivery of services.
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Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
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Performed record keeping by logging client information within secure contact-tracing software.
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Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
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Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
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Provided educational and informational resources regarding isolation policies and quarantine measures.
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Notified and interviewed individuals to ascertain novel coronavirus exposure level.
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Collaborated with local organizations to expand health services and resources.
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• Participated in health promotion campaigns to raise awareness of SKILLS
• Database Coordination
• Care Planning
• Case Management
• Medical Terminology
• Patient and Family Liaison
Patient Data Management
Systems
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• Organizational Standards
• Organizational Skills
• Health Care System
Patient Health Information
Access
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• Emergency Care Management
• Health Information Systems (HIS)
• Problem Identification
• Medicare Compliance
Community-Based Educational
Programs
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• HIPAA Guidelines
University of The Cumberlands
Williamsburg, KY • 12/2019
Bachelor of Science: Human
Services
Master's Clinical Mental Health
Counseling, Graduation 12/2024
EDUCATION
Change Healthcare, Remote NYC Health & Hospital - Call Center Customer Service Representative
Remote • 05/2019 - 03/2021
Children Healthcare Of Atlanta - Behavioral Health Care Coordinator CLIFTON ROAD, ATLANTA • 11/2011 - 03/2019
health issues.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
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Documented and detailed calls and complaints using call center's CRM database.
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Adhered to company policies and scripts to consistently achieve call-time and quality standards.
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• Addressed customer account discrepancies and concerns. Placed outbound customer service or customer satisfaction calls to follow up on issues.
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Attended telephone skills and program information training sessions to boost aptitude.
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Conducted intake interviews to gather relevant information about new client's mental health history.
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Identified appropriate treatment resources and recommended patients for these services.
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Worked closely with adults and children in community settings, at residential facilities and within homes.
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Communicated with patients, ensuring that medical information was kept private.
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Scheduled surgeries, managed pre-certifications and verified insurance coverage.
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Contact patients that have been referred through voice, mail, fax, or email.
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