NAOMI GUERRA

ACCOUNT SPECIALIST/ CUSTOMER SERVICE ADVISOR

KEY COMPETENCIES

MS Office 365 2007; 2010 - Proficient

Expert level; COLTS, MRP, GSS, & AMS

Keen ability to adapt, prioritize/manage multiple deadlines

Inbound & outbound call management

Effective coordinator, trainer, monitor & user of multi-system management

Patient Assessment; Intake Interviews; Mental Health

Conflict Resolution Skills; Written & Verbal

Ownership; Accountability; Managing by Influence

OBJECTIVE

To provide optimum customer service support, by maintaining strong working knowledge of company guidelines, develop positive working relationships, within up and downline personnel, as well as effectively advising clientele base, accordingly to company standards. Customer advisement would be carefully coordinated and recorded, in conjunction with eligibility guidelines, customer needs and/or requirements, as well as strict adherence to company scope of policy, of the immediate inquiry.

With a history of working efficiently, and to standard, with strict adherence and organization with government protocol, as well as the skills and coordination effective dispatcher protocols and varying organizational/communication skills acquired, I will bring value- added soft skills and competencies, to achieve the necessary balance, and seamless integration, into any professional environment.

Strengths

Motivational Leader with strong organizational, analytical, training, research skillsets.

Ability to independently develop, and coordinate solutions to complete challenges

Effectively establishes working relationships with multi-levels of employees

Effective collaborator and communicator within diverse groups, in a team, as well as one-on-one environments.

EXPERIENCE

ELEMENTIS SPECIALTIES- Newberry Springs, CA

Logistics and Supply Chain Supervisor Feb 2020 - Present

●Coordinate with customer service, logistics, and carrier dispatch to arrange logistics of outgoing product. ● Collect, organize, analyze, and interpret data to develop clear, concise, and comprehensive studies and reports. ● Review inventory values and production demand, to ensure adequate materials and raw materials are on hand, available to meet production and warehouse needs. ● Manage package and pick up with Fed-Ex, UPS, and other carries both domestic and international. ● Coordinate with rail lines to arrange rail movements and review rail car condition and repair. ● Facilitate resolution customer complaints by working with ISO site leader to conduct Root Cause Analysis (RCA), as well as complete a Corrective and Preventable Action Report, to execute effective customer deliverables plan ● Working knowledge and application of Health, Safety and Environmental legislation and standard (OSHA & MSHA).

ADESA AUCTION- Colton, CA

Dispatcher Sept 2018 - Feb 2019

●Optimum communication with customers, transporters and management while exemplifying teamwork and collaboration, at all opportunities. ●Set a good personal example of attitude and performance, while developing strong working relationships with customers, and transporters. ●Properly use and navigation ADESA’s CRM to log calls, run reports, and view dashboards as well as provide timely updates of inventory, sales, and problematic pick-ups.

General Atomics Aeronautical Systems-El Mirage, CA

Bonded Stores Clerk III/ II/ I Nov 2005 – July 2015

● Provides day-to-day support and works with staff to ensure a high performance, customer service-oriented work environment, that supports contractual obligations and the GA’s mission, objectives, and values. ●Issue material against approved paperwork, to assure accuracy and verify all material received for conformity, to effectively maintain, company and government databases. ● Undertook the responsibility of regularly reporting to reflect, and verify inventory items on loan, and any lost, damaged, or stolen assets. ● Navigate new SAP computer software to research inventory and expedite the processing of parts, in compliance with customer and government contracts. ●Work diligently with Programs Office, Contract Managers, DCMA, Inventory Analysts and Quality Assurance, to meet contracted deadlines, of finished goods delivery. ● Operate as a training coordinator for new hires.

Tony Hoffman Production-Newberry Park, CA

Assistant Manager May 2004 - Nov 2004

●Maintain business integrity by thoroughly investigating customer complaints and adhering to strict company policies. ● Train staff members in customer service relations, sales, and office tasks such as faxing, filing, coordinating mailroom duties, and multi-telephone services. Troubleshoot issues and enlist store manager, when policy or situation, warranted up-level direction. ● Maintain business integrity by thoroughly investigating customer complaints and adhering to strict company policies

EDUCATION

Victor Valley College

AS Science, AA Liberal Arts Feb 2019-Present

Additional Training Courses:

Emergency Physical Intervention (2015)

Diabetic Training and Supervision Course (2025)

Effective Caregiving (2015)

Increasing Stability in and Out of Home (2015)

Serving Children in Care Training (2015)

Safety Environment for Learning (2015)

Person Brain Model (2015)

Organizational Skills (2007)

How to Become a Better Communicator (2006)

Additional Unlisted Resume Experience:

Kohl’s Department Stores -Sales Associate Sales Associate Aug 2017 - Oct 2018

Casa Pacifica Center for Children and Families-

Youth Dev. Specialist July 2015-Dec 2015

Relevant experience:

Up-to-date daily cross-over and com-log to ensure all staff, both residential and clinical, are up to date on youth’s activities and behavior.

Utilize strong interpersonal communication, problem solving, and conflict resolution skills to tactfully diffuse altercation to ensure safety and security

Contact:

805-***-****

ad1o4l@r.postjobfree.com

Contact

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