PATRICK OBAH

Bronx, NY *****

832-***-**** - ad1o4e@r.postjobfree.com

PROFESSIONAL SUMMARY

Attentive social service specialist with background providing professional observation, marginalizing hunger refugees, hospitality, assessment and individualized services. Seasoned at teaching skills to boost quality of life and promote positive interactions. Focused on delivering and propelling seamless care through consultation with public relations. Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.

SKILLS

Program Operations Leadership Customer Satisfaction Group Dynamics Operational Efficiency and Safety Public policy Strategic Vision Community Development Public Affairs International Security Peace Conflict resolution

WORK HISTORY

Currently working for the US Department of Homeland Security as a Border Patrol Processing Coordinator- Custom and Immigration Officer.

Position at NYS Department of Homeless/Medrite : Senior Case Manager -Community Associate.

I am working with people who are vulnerable and have experienced significant trauma. Working with Asylum seekers that are experiencing trauma and anxieties. Crisis intervention. Giving them Knowledge of immigration laws and regulations. Working in child development and child welfare. Making sure they have Solid of immigration laws, regulations, procedures, and benefits/entitlements. working with the NYC Department of Homeless Services shelter system and navigating the Department of Education and Administration for Children’s Services’ child welfare systems. I counsel the sick spiritually, psychologically emotionally and otherwise. I coordinate services and prayers to Christian and none Christian communities.

Youth development specialists’ services. I coordinate and supervised adolescents/Youths discover personal interests and abilities they have. Help them to focus on a specific area of development, such as experiential learning, public service, healthy living, or creative arts etc. I did Investigation of Youth sexual Abuses, Career Developments. Counseling LGBTQ that was abandoned by their families and helping the one that are living with HIV and other chronic illnesses to get on their fit. Counseling and caregiving to the depressed, traumatized and anxious youths for healing and better life. Assisting with immigrations and mental health with children youths and families. I coordinate the families and individual social services, caregiving and counseling and heals the wounded.

02/2022 to May 2023 Pastoral Care/Counselor New York Presbyterian Hospital

New York, NY Implemented research-based interventions and strategies to support positive behavior and social-emotional development. Completed comprehensive assessments of families to identify needs and develop treatment plans. Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents. Introduced students to concepts in algebra and reading to encourage recall of educational content.

02/2020-02/2022 Eclaro Interntional - Senior Project Manager Position.

Responsibilities: Manage a portfolio of complex initiatives that span one or multiple lines of business .Provide on-site leadership for the project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones. Full project life cycle ownership: successful project delivery will include full implementation from initiation to deployment for one major or several minor initiatives simultaneously. Manage all aspects of multiple related projects to ensure the overall program is aligned to and directly supports the achievement of strategic objectives. Report on project success criteria results, metrics, test and deployment management activities.Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence. Participate in establishing practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization .Prepare estimates and detailed project plan for all phases of the project .Procure adequate resources to achieve project objectives in planned timeframes. Manage the day-to-day project activities and resources and chairs the project management team meetings. Monitor staff performance and complete performance review .Provide status reporting regarding project milestones, deliverable, dependencies, risks and issues, communicating across leadership.Understand interdependencies between technology, operations and business needs. Demonstrate a functional acumen to support how solutions will address client goals while maintaining alignment with industry best practices. Manage project scope and changes.Participate and/or drive feasibility studies, vendor selections and proposals for evaluation by appropriate key stakeholders.Act as an internal quality control check for the project.Manage ongoing quality control and participate in quality issue resolution.Assist in dispute, negotiation, arbitration or litigation, as needed. Support formal/informal schedules to manage the engagement contract. Define the Statement of Work and Specifications for the requested goods and services .Develop and manage all aspects of project and program engagement from planning, external vendor relationships, communications, resources, budget, change, risks and issues. Set and continually manage project and program expectations while delegating and managing deliverables with team members and stakeholders.Delegate tasks and responsibilities to appropriate personnel. Monitor, track and control outcomes to resolve issues, conflicts, dependencies and critical path deliverables .Develop and deliver progress reports, proposals, requirements documentation and presentations to various audiences, including project team, sponsors, CIO and key stakeholders. Determine the frequency and content of status reports from the project and program team, analyze results and troubleshoot problem areas .Define success criteria and disseminate them to involved parties throughout the project and program life cycle. Identify and develop trusted adviser relationships with project and program stakeholders, sponsors and university stakeholders.Coach, mentor, motivate and supervise project and program team. Deliver appropriate and effective executive level communication.Ensure that projects and programs are proceeding according to scope, schedule, budget and quality standards. Manage project and program issues and risks to mitigate impact to baseline. Continue professional development in order to keep abreast of emerging technologies, methods and best practices .Extensive understanding of project and program management principles, methods and techniques .Other duties as assigned. Proven success in providing on site leadership for project teams by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones .Performance reviews and staff development. Monitor the performance of staff. Establish practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization

01/2019 to 01/2020 Roman Catholic Foundation Church of Notre Dame:

Providing Counseling, Case Management and Social Services to the for the Development and wellness of Children, Youth, Family, Homeless, Refugee, Disables Individual, Mentally Challenged, Poor– New York, NY Maintained documentation and records of training activities and group events. Applied crisis intervention methods to de-escalate potentially dangerous scenarios. Provide structure and engage youth in pro-social activities and behaviors. Support youth in their efforts to develop new social, academic and vocational skills and interests. Receive valuable training on building healthy relationships with youth and crisis prevention and management. Approached issues proactively to best meet current and future community needs. Government and Archdiocese of Onitsha and Youth Chaplain for conflict resolution, public policy and Inter-Religious and Promotes Free Fair Election in the Nation. Supported clients through development of new life skills, obtaining resources and transitioning back to society.

2017-2019- Director of Operational Management

New York, NY Supported ~5,000 employees via administrative duties Presented seminars for Youths and Retreats Managed all guest entry into building management security system. Ordered, tracked, and confirmed receipt of messenger services and other mailings Visited copy room daily and communicated supply needs with reception/floor administration Monitored daily cash discrepancies, inventory shrinkage and drive-off. Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality. Established and monitored quality assurance standards to achieve operational excellence. Oversaw conference management with attention to detail and adherence to complex conference scheduling. Managed security system. Ordered, tracked, and confirmed receipt of messenger services and other mailings.

01/2012/2017 Care Manager/ Management at Senior Assist Home Care Agency

I Completed new provider/office orientation for primary care, specialty physicians, and ancillary providers for Medicaid and Medicare products lines.

As a Representative I helped to issue network Development and resolution on the issue provider have with clients. I take care of Medicare Advantages to the clients, Appeals, Claim processing, Fee Schedule, CPT, Data Entry, Issue provider, power point, patient Health Plans

Created temporary medical identification numbers for our agency for new members to access the Medicaid website to find providers in network-based location.

I have experience in contracting and credentialing providers Accomplishments Managed physician accounts for Medicaid managed care and commercial insurance companies.

Aided as a telephone representative in answering calls for member questions regarding Medicaid policies and procedures.

I developed provider network for HMO offering Medicare and Medicaid covered managed care plans to senior consumers in our agency.

I provided job training and mentoring on policies and procedures to new Provider Relations Representatives, Beneficiary Services Representatives and Clinical Liaison.

I developed Specific Position Orientation Training (SPOT) for provider relations representatives and other special projects for the Provider Relations Manager.

I Increased provider office attendance ten-fold at general provider relations meetings by giving them the information they wanted and actively promoting meetings.

I provided internal support for two Provider Relations Specialists Maintained position of Provider Relations Representative and Provider Relations Specialist simultaneously.

I developed Departmental Policies and Procedures for Medicare + Choice Program as well as re-designed Provider Manual for Provider Relations Department for the agency.

I Worked as a Referral Coordinator to gather medical information from patients to qualify them for extended maternity stays.

I Verified prescription eligibility with workers compensation insurance carrier; updates patients file accurately according to adjusters' instructions.

I Coordinate and conduct bi-annual educational seminars regarding health plan programs, utilization and quality management procedures, and complex reimbursement arrangements.

I Marketed and facilitated all aspects regarding online product, providing instant access to health plan information including claims research and eligibility.

I Conducted intense research and created proposal to market cost effectiveness and convenience of utilizing electronic medical visits for major health plans.

In the Health and Administration and Finance

In the healthcare administration and finance leadership role, I help to work with nursing homes, insurance companies and medical offices in the city of NY. In these settings, I held a broad range of responsibilities, including operations, finance, management, policies, strategy and more for our agency,

01/2009 to 01/2011 Sales Associate Forman Mills & Macy – NY Worked with 28 sales professionals, supported them in opening new accounts and upgrading existing services while quickly overcoming customer challenges. Maintained quality control satisfaction records, seeking new ways to improve customer service. Helped customers locate products and checked store system for merchandise at other sites.

Built diverse and consistent sales portfolio. Built relationships with customers and community to promote long term business growth.

EDUCATION

Expected in 2025 Executive Ph.D.: International Relations and Diplomacy Omnes Group of Education International University - California Concentration: International Politics and Diplomacy Dissertation Focus: US Foreign policies

2021 Master of Arts: In Theology and Humanity and Canon Law Saint Elizabeth University- Morristown, NJ

2012 Certificate: Catechism Diocese of Gallup - Gallup, NM

2007 Bachelor of Arts: Philosophy Grand Séminaire De Philosophie- Brazzaville, Congo

VOLUNTEER EXPERIENCE

Sisters of Charity Soup Kitchen & the Homeless Shelter;

New York Immigration Coalition

New York State Council on the Arts

Bronx Library Center

Saint Anthony of Padua Parish in Bronx Catholic Charismatic Group.

LANGUAGES

French Professional Working Spanish Limited Working IGBO Native or Bilingual

TECHNOLOGIES

AWS, Big Data, Hadoop, Angular, Node.js, Python, ASP.NET, MVC, MS Suite, Presentations, Spreadsheets, Graphics, Database Software, Multimedia, Education Software

CERTIFICATIONS:

-Ordained Roman Catholic Priest/Clergy Ordained and endorsed by my Archbishop

-Clinical Pastoral Education Certificate from New York Presbyterian Hospital.

- Director of Justice, Peace and Development Commission and Youth Chaplain. Director of Justice, Peace and Development Commission in Nigeria Government and Archdiocese of Onitsha and Youth Chaplain.

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