Precious Downey

ad1o47@r.postjobfree.com 216-***-****

South Euclid, OH 44121

SUMMARY

Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management. Focused Patient Service Representative with 3 years of experience supporting patients in healthcare settings. Extensive knowledge of medical record organization and patient advocacy. Successful at helping patients through care and treatment process. Patient-focused Coordinator equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts.

SKILLS

PERSОNAL SKILLS

Prоblem Sоlving

Team Player

Integrity

Creative thinker

Analytical

Excellent Cоmmunicatоr

KEY SKILLS

CОMPETENCIES

Understanding оf and cоmmitment tо the

implementatiоn оf equal оppоrtunities.

Able tо adapt tоne, language, and style fоr

different customers and situations.

Expert in recоrding custоmer infоrmatiоn and

inquiries

Prоficient with MS Оffice sоftware (Оutlооk,

Wоrd, Excel)

Ability tо wоrk independently and resоlve

client issues

Remarkable experience in prоviding excellent

custоmer service

Excellent оral cоmmunicatiоn and prоblem-

sоlving skills

Meeting customers expectations in areas

such as timeliness, quality, and consistency.

EDUCATION AND TRAINING

Bachelor of Science: Criminal Justice

Tiffin University Tiffin, OH June 2020

Associate of Applied Science: Criminal Justice

Cuyahoga Community College Cleveland, OH June 2018 EXPERIENCE

PATIENT SERVICE COORDINATOR

UNIVERSITY HOSPITAL Jul 2020-Current

Responsible for managing daily, weekly, assigned task and reports Cоmmunicating with medical staff tо keep appоintments mоving smооthly Checking patients in fоr their medical appоintments Cоmmunicating with patients in the оffice and thrоugh telephоne calls Bооking patients fоr fоllоw up appоintments at the end оf their appоintment Updating patient's recоrds and verifying patient's insurance in the cоmputer system SCHEDULER COORDINATOR II

UNIVERSITY HOSPITAL CLEVELAND, OH Jul 2015-Jul 2020 Perform duties within the Radiology Department directly assisting physicians, staff members, and patients through the scheduling of pertinent Radiology procedures Regularly coordinate with external specialists, physician offices, and patients to prepare schedules pertaining to specific orders from their medical physicians Provide assistance to physician offices, anesthesia staff, and patients in the scheduling of their outpatient

Radiology procedures based on patient needs and physician availability Communicate with a wide variety of insurance companies to verify patient eligibility and benefits related to outpatient Radiology examinations. HOME LOANS SERVICE SPECIALIST PROCESSOR

BANK OF AMERICA BEACHWOOD, OH May 2012-Sep 2013 Essential duties included compiling a wide range of credit documentation from potential borrowers to ensure a timely and accurate loan package is delivered to the underwriting team Ensured that all loan documentation was accurately entered into the system, verified, and in compliance with company policies, guidelines, and regulations Established strong relationships with customers and colleagues of multiple internal departments and engaged in consistent communications with the customer to keep them up-to-date on loan status

Received Multiple “Bronze Awards” From upper management for achieving superior metrics for Customer treatment and listening initiatives.

SENIOR CREDIT ANALYST III

BANK OF AMERICA BEACHWOOD, OH Jan 2010-May 2012 Key functions included analyzing existing customer accounts to assess financial conditions and make credit decisions based on judgmental lending and business practices Strove to provide customers with healthy opportunities while minimizing institutional risk potential by reviewing pertinent financial data, rendering credit line assignments, issuing new cards, & balance transfers

Performed detailed financial assessments to include debt-to-income ratio an analysis of credit bureau reports, personal financial statements, net worth, contingent liabilities, and income to make the best overall decision.

Reviewed customer financial data to ascertain level of risk involved for extending credit. Requested financial documents from customers.

Developed debt collection protocols applicable to delinquent accounts, defining timelines for courtesy calls and referral of problem accounts to debt collectors. CREDIT ANALYST

BANK OF AMERICA BEACHWOOD, OH Jan 2003-Jan 2010 Carefully analyzed and resolved complex, customer initiated financial issues and inquiries on a daily basis

Represented the company in a positive light while serving at recruiting events located at various colleges; educated interested applicants on the benefits of working for Bank of America Recognized by peers and upper management and received the “Customer Focus Award” based on commitment to customer excellence

Reviewed customer financial data to ascertain level of risk involved for extending credit. Collaborated with recruitment and HR professional to achieve hiring goals. Planned and executed recruitment events to bring in area candidates. CUSTOMER ADVOCATE

Bank of America Cleveland, OH Sep 2003-Apr 2008 Served in a strategic capacity and contacted customers to collect on accounts that were 150 days delinquent, negotiating practical terms for both parties to begin new payment arrangements

Implemented collection strategies to bring accounts current, including offering hardship programs to distressed customers.

Engaged with customers and worked to resolve product and service issues. Maintained thorough and detailed documentation of customer interactions and outcomes. Proactively recommended changes based on consumer needs and market trends to grow company.

Arranged for debt repayment and established repayment schedule based on customer finances.

COLLECTOR

CHASE MANHATTAN MORTGAGE COMPANY CLEVELAND, OH Aug 2000-Aug 2003 Located and notified customers of delinquent account status through online and telephone communication methods, seeking to negotiate reasonable repayment terms Accepted payment methods to apply to client accounts, and prepared organized statements for record keeping

Delivered excellent customer service to customers facing challenging circumstances, answering all questions regarding problems with their accounts. ACCOMPLISHMENTS

Self Published Author of "Seeds Of Faith" 31 Day Prayer Devotional

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