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Assistant Manager Customer Service

Location:
Manila, NCR, Philippines
Posted:
December 04, 2023

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Resume:

RYAN C. SOMERA

Address: #*** *** ***, ******, ***** ECIJA

Contact No: 098********

Email Address: ad1o41@r.postjobfree.com

Dedicated worker interested in expanding my skills, offering excellent customer service to help the restaurant and positively impact the customer. 1st Assistant Manager/Scheduling Manager/Inventory Manager September 2017-Present

Mcdonald’s Guimba - LKY Food Group Inc.

Afan Salvador, Sta Veronica, Guimba, Nueva Ecija Philippines.

Assistant Manager is responsible to effectively manage shifts in the restaurant, required to assume certain responsibilities assigned by the Department Manager and strive to reach goals and targets accordingly.

Handling the Production and Assembly part of the SPA, Inventory Management, and Planned and Daily Maintenance Systems of the restaurant.

Leading a team of Crew and Managers to deliver an exceptional customer service experience to our Customer

Pizza Hut / Team Leader Back of the House(kitchen Area) May 2016 - August 2017

Pizza Hut SM Cabanatuan - Pizza Hut Philippines

Cabanatuan City, Nueva Ecija, Philippines

We will make sure that our customers have a great experience with Pizza Hut by keeping shifts running smoothly and team members engaged.

The role is fast-paced and full of variety, which means hands-on experience in the kitchen and the front counter – you'll be an expert in every aspect of our daily routine.

OBJECTIVE

WORKING EXPERIENCE

Tertiary

Nueva Ecija University of Science and Technology

Bachelor of Science in Hotel and Restaurant Management Sumacab Campus, Cabanatuan City, Nueva Ecija, Philippines June 12, 2015 - April 15, 2015

Secondary

World Citi College - Guimba

Saranay, Guimba, Nueva Ecija, Philippines

June 2007 - March 2011

Primary

Sta Ana Elementary School

Sta Ana, Guimba, Nueva Ecija, Philippines

Mandatory Virtual Occupational Safety and Health Class for Restaurant Safety Managers Control No. RSM-2021-1868

May 12, 2021

OCCUPATIONAL FIRST AID & BLS with AED

December 4-9, 2017

VIRTUAL Customer Experience and Food Quality Management Course Virtual CEM & FQM Course # 12

November 10-13 and Dec 10, 2020

SHIFT MANAGEMENT EXCELLENCE COURSE

SMX CLASS #146

June 26-29, 2018

FOOD SAFETY COURSE

CLASS #354

Mcdonald’s Training & Development Center

June 25, 2018

Hazard Analysis Critical Control Point (HACCP) Seminar NEUST, Cabanatuan City, Philippines

July 14, 2012

EDUCATIONAL ATTAINMENT

SEMINARS AND TRAININGS ATTENDED

Date of Birth: August 19, 1995 Height (cm): 177

Place of Birth: Guimba, Nueva Ecija Citizenship: Filipino Civil Status: Single Religion: Catholic

Age: 27 years old Mother’s Name: Filipina C. Somera Gender: Male Father’s Name: Dante A. Somera

- Excellent written and verbal communication skills

- Ability to function quickly and precisely under pressure.

- Ability to multitask

- Possess good knowledge of fast food services.

- Possess managerial acumen, with the ability to effectively direct others

- Possess very strong problem solving skills.

- Demonstrates a “can-do” attitude, sense of optimism, ownership, and commitment.

- Puts in extra effort and work to accomplish critical or difficult tasks.

- Stay focused on the most important work activities, even when distraction occurs.

- Skilled in major relevant computer applications like MS Word, MS Excel.s Mrs. Jovelyn Ramirez

2nd Assistant Manager

LKY Food Group Inc.(Mcdonald’s Primark)

Guimba, Nueva Ecija, Philippines

096********

ad1o41@r.postjobfree.com

Ms. Luzviminda De guzman

Shift Supervisor a&w Vanderhoof BC

250-***-****

ad1o41@r.postjobfree.com

ad1o41@r.postjobfree.com

Mr. Denver Villanueva

Marketing Manger/2ndAssistant Manager

LKY Food Group Inc.(Mcdonald’s Primark)

Guimba, Nueva Ecija, Philippines

096*********

ad1o41@r.postjobfree.com

I hereby certify that the information above are true and correct to the best of my knowledge and belief.

RYAN C. SOMERA

Applicant

SKILLS

PERSONAL INFORMATION

CHARACTER REFERENCES



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