Karen M. Onifer, Esq.

310-***-****

Santa Clara, CA 95050 ad1o3h@r.postjobfree.com

Summary

Professional with experience in Legal, Real Estate, Mortgage, Finance, Insurance (Life & Supplemental) and Dispute Resolution. Skilled in customer service, client interviews, negotiations, legal research, document review, financial analysis, underwriting guidelines for VA, Fannie Mae, Freddie Mac and Private Investors. Experienced with investment strategies, strategic planning, real estate acquisitions and dispositions, project management, operations, business development, customer relations, and conflict resolution. 18 years experience mortgage consultant and loan officer, processing, closing, post closing review, and managing initial and final underwriting and appraisal reviews of residential & commercial loan files; including preparing and submitting loan qualification documentation and completing loan applications for various 1099 contracted & W-2 companies.

Education & Professional Designations

JD, Taxation & Business, Ohio Northern University, Pettit College of Law, Ada, OH

MBA candidate, Accounting & Information Systems, Keller Graduate School (DeVry University), Chicago,IL

BA, Criminology/Sociology, Ohio State University, Columbus, OH

Certificate, Dispute Resolution, Pepperdine University School of Law, Malibu, CA

Conciliator, Mediator and Arbitrator - Recognized by Los Angeles County

Attorney, License #0030595 State Bar of Ohio, admitted member in good standing, inactive status

California Real Estate Broker License #00936980

California Resident Insurance Producer, Life Agent License #0B67521 California Mortgage License NMLSR ID# 318458

Professional Experience

Residential Mortgage Loan Originator and Consultant/Mediator for Mortgage Brokers, Banks and Realtors

1/2000 to Present with ServCorp Various companies have included:

Aames Home Loans, CityLights Financial, Home Services Lending, Wells Fargo, The Senior Equity Group, Kinecta Federal Credit Union, PNC Mortgage, Finance of America, Prospect Mortgage, Geneva Financial, GMCCLOAN.COM; KBHS et al.

I assist COO’s & CFO’s with business expansion, underwriting and processing commercial and residential loan files, using Point and Encompass (including FHA, Fannie Mae, Freddie Mac an Jumbo

products) reviewing tax returns, title reports, credit reports and analyzing financial statements for loan qualifications, completing federal 1003 home loan applications; Mediating consumer disputes.

Responsible for FHA, FNMA, HECM and Jumbo loan origination, loan processing, underwriting, reviewing prior loan Hud-1, Good Faith Estimates, Loan Estimates, Truth in Lending Disclosures, Loan Closing Disclosures and loan documentation for compliance

Loan origination of A paper to sub-prime markets for commercial and residential purchases and refinances using various loan origination systems – Calyx Point, EllieMae Encompass, and proprietary software

Assisted with processing sales transactions involving cash or credit, build relationships, and complete requested transactions.

Evaluated borrower's equity investment, credit history, 20 reserves, reliable and recurring income, and the cumulative effect that these and other risk factors have on mortgage loan performance. Managed Voluminous loan inquiries throughout California. Originated Purchase, Refinance and Home Equity Conversion Mortgages and Reverse Mortgages

Manager - Home Preservation Project - Digital Risk Inc. (Mphasis) – Temporary Contract Position 08-3-2020 to 01-4-2021

Remote Manager with the Home Preservation Project at Digital Risk Inc. for their Bank client, (one of the largest Banks in the United States) assisting the Mortgage Loss Mitigation unit at the Bank. Responsible for the daily oversight of a team of 10-20 employees in a call center environment.

Responsibilities included training and coaching employees to inform customers of mortgage forbearance options and mortgage payment deferral programs available under the Cares Act. Assisting customers impacted by COVID-19 explaining mortgage payment deferral options per VA, FHA, Fannie Mae, Freddie Mac, and Private Investor guidelines.

Operated cash register to receive payment by cash, check, and credit card. Issued receipts and provided change.

Processed a wide variety of retail banking transactions for personal and commercial customers.

Duties also included supervising pipeline management, coordinating and monitoring the performance of the staff, and providing feedback to management, ensuring that all applicable loss mitigation metrics are met.

Branch Loan Sales Operations Manager - Prospect Mortgage LLC, Fremont, CA 10/2016 to 1/2017 - company merged with Homebridge Financial

Monitored staff of loan officer processing assistants and Managed Top Producing Mortgage Originator’s 50 million dollar monthly loan production pipeline within the branch taking action when necessary to resolve issues; included recommending process improvements, new policies and procedures to improve overall operations

Assisted with TRID requirements, reviewed loan estimates and closing disclosures via EllieMae Encompass and issued DU loan approvals; assisted Realtors with Borrower purchase loans preapprovals.

Contacted borrowers to collect necessary documentation for processing; responsible for managing the customer experience; Liaison between origination staff, operations staff, processors, underwriters, Realtors, Builders and customers - Included team-building, coaching and mentoring.

Managed processors to submit quality loan submissions to various underwriters; Reviewed Quality Control and Post Closing/Secondary requests; Resolved issues and managed relationships between Loan Officers, closing, funding and service providers

Responsible for interviewing and hiring decisions for loan office processing staff, promotions and demotions.

Business Process Expert for Compliance/Mortgage Operations TCS eServe America, Inc. (TATA) Santa Clara, CA

12/2015 to 9/2016

Performed quality control review of underwriting decisions for various bank clients on closed loan files; Proactive in identifying underwriting mistakes, potential CFPB concerns and resolution.

Reviewed supporting documentation in a paperless environment via Ellie Mae Encompass for deficiencies to ensure loan quality and compliance with Fannie Mae, Freddie Mac and individual investor’s guidelines

Revised and developed mortgage compliance courses for mortgage staff training

Researched and summarized NMLS enforcement actions throughout the United States for mortgage staff training; ensured clients complied with required laws and regulations.

Maintained current knowledge of existing laws, statutes, regulations, ordinances, policies and procedures pertaining to real estate and mortgage lending

Real Estate Broker Associate/Real Estate Conciliator, Mediator and Arbitrator in CA 9/1986 – 1/2016, 9/2016 – present

In association with various national, regional, and local real estate firms (Malibu Realty Inc., Malibu Country Realty, Coldwell Banker, Palisades Realty Inc., Expert Realty, et al)

Lead sales and leasing of commercial & residential real estate, including new home and condominium sales

Assisted builders with and local, county, state and federal agencies in development of up to 150-acre parcels in high-end market

Eperienced in drafting and reviewing commercial and residential lease and purchase contracts, and negotiating purchases valued in the millions for Single, Multifamily, and Mixed use, Office, Retail, Automotive, Commercial and Industrial properties.

Managed daily operations, trust accounting, financing, marketing, advertising, and team of administrative staff.

Responsibilities involve: identifying and evaluating commercial and residential properties for lease and sale; coordinating and reviewing appraisals, surveys and funding analyses for residential, commercial and industrial properties, and resolved disputes.

Additional Experience:

Guest Speaker & Public Relations Liaison - DeVry University, Chicago, IL

2000 to 2001

Conducted numerous public speaking presentations as Success Fundamental Guest Speaker at local high schools and community colleges in Los Angeles County

Significantly increased enrollment for Southern California campuses interviewing students

Educated students and teachers on career path choices for Business Administration, Computer Science, Telecommunications and Engineering programs

Stockbroker and Investment Advisor - Dean Witter Reynolds, Inc. 1995 to 1996

Life Insurance Agent – MetLife 1996 to 1999 and Various companies 1999 to present

Performed client interviews, needs analysis, financial document reviews, document summaries, investment advising, and account management

Worked closely with Human Resource professionals educating and enrolling employees into life, health, disability and retirement benefits. Established 401k, 403b, IRA and SEP retirement plans.

Built portfolio of new clients and captured Multi Million Dollars in product investment sales within 1 year of hire

Developed and focused on customer relations and continued business growth through solid investment counsel to clients

Sales of life insurance and supplemental health products

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