Karell Turner

Professional Summary

Organized Truck Driver with proven track record of delivering within specified time frames. Customer-focused and strong communicator to effectively interact with others. Quick learner with management potential. Work History

Turners Transporation Inc - Owner/Operator Truck Driver Philadelphia, PA

03/2020 - Current

• Dropped and hooked trailers and changed configuration of equipment.

• Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.

• Completed preventive maintenance and mechanical repairs on vehicles.

• Assessed financial reports and statements regularly to update processes and operations for greater profitability.

• Maximized load safety by balancing, securing, and weighing products.

• Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.

• Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.

• Verified contents of inventory loads against Bills of Lading.

• Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.

Pep Boys - Auto Mechanic Technician

Philadelphia, PA

02/2017 - 06/2020

• Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.

• Completed customer orders and warranty services according to manufacturer specifications.

• Maintained accurate records of time and materials required to perform repairs and service.

• Replaced damaged, missing, or defective parts with new and refurbished components.

• Tested newly installed equipment to determine proper functionality and compliance with regulations.

• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.

• Completed full vehicle inspections to check for leaks, damage, or other issues of concern.

Marriot Hotel - Guest Service Agent

Philadelphia, PA

05/2016 - 02/2020

• Greeted guests upon arrival and helped and collected room deposits, fees, ad1o31@r.postjobfree.com

484-***-****

Philadelphia, PA 19147

Skills

• Exceptional Written and Verbal

Communicator

• CDL driver permit

• Equipment Configuration

• Refrigerated Trailers Operation

• Tractor Trailer Driving

• Order Picking and Processing

• Inquiry Response

• Shipping and Packaging

• Vehicle Inspection

• Hotel Accommodations

• Front Desk Operations

• Hotel Management Procedures

• Hotel Reservations

• Customer Retention

• Reservation Processing

• Customer Accounts Management

• Active Listening

• Customer Inquiries

• Company Guidelines

• Guest Service and Assistance

• Maintenance Team Collaboration

• Cash Management

• Cash Register Operations

• Guest Check-In

• Financial Transactions

Education

05/2017

Philadelphia Technician Training

Institute

Philadelphia, PA

Associate of Arts: Automotive Mechanics

06/2009

Roxborough High School

Philadelphia, PA

High School Diploma

and payments.

• Assisted guests with check-ins, account inquiries and any additional services needed.

• Oversaw fast-paced front desk operations and guests' needs at busy facility.

• Streamlined check-in process to decrease wait times and increase customer satisfaction.

• Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.

• Investigated guest challenges and sources of dissatisfaction to offer timely resolution.

• Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.

• Recommended hotel services or amenities that guests may find useful. Magee Rehabilitation Hospital - Behavior Technician Nursing Philadelphia, PA

10/2011 - 04/2016

• Observed, monitored, and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.

• Worked as part of collaborative team to address changing needs of children and families.

• Promoted positive interactions with children with ADHD, Autism, and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.

• Conducted functional behavior assessments, functional analysis, preference assessments, and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.

• Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.

• Answered patient assistance calls, assessed needs, and offered qualified support.

• Supported patient admissions, discharges, and transfers to promote team productivity.

• Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.

• Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.

The Bridge Of Warick - Hotel Front Desk Receptionist Philadelphia, PA

08/2007 - 10/2011

• Welcomed each new arrival pleasantly and confirmed reservations and identification.

• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

• Resolved service-related problems and documented actions in system.

• Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.

• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.

• Collaborated with team members to handle guest requirements from check- in through check-out.

• Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.

• Confirmed relevant guest information and payment methods to prevent fraud.

Certifications

• Certified Basic Training for construction

(2012-Present)

• Certified Roofing and Sliding (2014-

Present)

• CDL Driver permit

• Certified American Red Cross CPR/First

Aid (2018-Present)

.

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