Business Process Program Manager
Resume:
Parnitan Kaur
ad1o2n@r.postjobfree.com
IBM INDIA PVT LTD – March 2005 to June 2013
Roles & Responsibilities
Ensuring Configuration Items (CI) are entered into the TADDM Configuration Management Database (CMDB).
Running periodic scans on all endpoints as agreed in the Document Of Understanding with the respective accounts(IGA, Lenovo, APMM)
Ensure CI in CMDB are accurate and up to date
Reporting on the status of the account to the Focal delivery team every week.
Taking initiatives/ownership of issues and route them as per the process for resolution to various teams.
Extracting reports, preparing SLO for the account and making sure to meet the weekly SLO if there is a deviation.
Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets.
Conceptualizing & developing need-based training for developing multi skilled work force within sub processes for optimum efficiency.
Handling business proposal preparation for the new business that the company is acquiring from various clients as a part of process update/transition.
Reviewing, evaluating and updating product training modules and communicating the changes to the Training/Program Manager.
Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.
Conducted successful projects with the help of teams to achieve deadlines timely and proficiently.
Gained Experienced in business process flows, business process modeling, case tools, business analysis, gap analysis and organizational change management.
Experienced in client interaction, deep understanding of business systems functionality and technicality.
Proficient in Developing and executing Test Plans, Test Case, Test Scenarios, also performing functional, usability testing and ensuring that the software meets the system Requirement.
Worked as Remote Support Specialist / User Admin Analyst for client AstraZeneca Pharmaceuticals Ltd.
Roles & Responsibilities
System Administration on windows 2000 and 2003 Servers (Active Directory user and computer account management)
Monitoring User-Related activities on production and pre-production servers
Configuring and checking User login Profiles and associated permissions.
Creating shared folders and sharing & providing appropriate access, including application of AD security groups on associated folders and providing the appropriate levels of permissions.
Creation of mail accounts on MS Exchange Server 2003 for individual users and group (shared) accounts.
SUMARRY:
Worked with accounts like APMM, Wellpoint and Hertz as Configuration Librarian/ Business Analyst and have expertise in managing and operation of IT hardware, software, communications, and/or application solutions, and the resources required to plan for, develop, deliver, and support properly engineered IT services and products to meet the needs of a business. The job also provides support responsibility for sizing, troubleshooting, and critical customer situations.
SNOW STACK LLC – August 2021 to July 2022
Roles and Responsibilities
Over 1.8 years of Experience as Business Analyst in Healthcare include understanding of Business Requirement Gathering, Business Analysis, Joint Application Development JAD sessions with clients and referring to accessible documentation and procedure.
Analyzed Business Requirements and segregated them into high level and low-level Use Cases, Activity Diagrams / State Chart Diagrams using Rational Rose according to UML methodology thus defining the Data Process Models. Involved in performance testing of Medicaid client server claims processing system, Medicaid MCC / MCO and Medicaid Management Information System (MMIS)
Good knowledge of Use Cases, and Activity Diagram.
Experienced in client interaction, deep understanding of business systems functionality and technicality.
Proficient in Developing and executing Test Plans, Test Case, Test Scenarios, also performing functional, usability testing and ensuring that the software meets the system Requirement.
Experience in developing project plan and estimating project timeline.
Excellent working knowledge in Project Life Cycle and clear understanding of Project Management.
Experienced in performing Gap analysis by identifying existing technologies, documenting the enhancements to meet the end-state requirements.
Experienced in business process flows, business process modeling, case tools, business analysis, gap analysis and organizational change management.
Organized, goal-oriented, self-starter, and ability to master new technologies manage multiple tasks while following through from start to completion.
Experienced in analyzing business requirement at all stages of Software development of life cycle SDLC.
TECHNICAL EXPERTISE:
Business Modeling Tools
Rational Rose, MS Visio, Word, Excel, PowerPoint
Project Management
Microsoft Project, Microsoft PowerPoint, Open Office.
Software Development Methodologies
Waterfall, Agile, Rational Unified Process (RUP), SCRUM
Operating Systems
Windows 95/98/NT/2000/XP, Mac OS
Requirements Gathering Techniques
Interviews, JAD- Joint Application Development/JAR- Joint Application Review/JRP- Joint Requirements Planning
Documentation
Scope Document, Requirements (Business Requirements Document- BRD, Functional Requirements Document/ Functional Requirements Specifications/ Functional Specifications Document/ Software Requirements Use Cases, Business Rules, Glossary, Data Elements, Test Cases,) Business Process Maps/Flows, User Stories.
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