Versatile work experience and knowledge to provide quality work output

Michelle Cortez

*** ***** ***. *********, ** 469-***-**** *********.****@*****.***

Objective

I am a hardworking and independently driven individual looking to excel within a fast-paced company that will offer challenging positions and allow me to utilize my skills in a progressive organization which provides the opportunity for advancement.

Experience

Commercial Cleaner May 2018 – March 2022

CMS Services LLC

Cleaned bathrooms and public areas.

Vacuumed and mopped floors

Emptied trash bins

Clean windows and mirrored surfaces

Dusted shelves and other surfaces as needed.

Maintain cleaning supplies.

Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment.

Successfully managed and maintained all cleaning needs at multiple businesses daily

Packer June 2020 – March 2022

Automann USA

Verified orders for completion

Packed orders to be shipped

Verified and entered correct shipping information

Packed and processed parcel orders

Maintained a clean, safe workspace.

Receptionist/CSR Sept 2008 – Jan 2009

RAZ Imports Arlington, TX

I greeted all employees and guests

Answered and directed all incoming phone calls to the appropriate departments

Handled all incoming and outgoing mail

Filed all sales and shipping paperwork

Answered customer inquiries

Processed orders of credit and replacements, noting all damages, complaints and refunds

Assisted the sales department with orders when necessary

Veterinary/Room Assistant Nov 2007 – April 2008

Jason Little Road Animal Clinic

Greeted all clients and patients.

Took patients weights and temperatures

Gathered a thorough medical history of the patient from the client

Discussed health issues and educated clients on new animal medical information

Assisted the veterinarians during all animal medical exams.

Life Insurance Associate June 2005 – April 2007

Primerica Financial Services

Spoke one on one with families and businesses about their needs for life insurance

Educated clients on debt consolidation

Provided step by step financial bullet proofing information

Made in home visits

Utilized networking as my form of advertising for new clientele.

Administrative Support/Phone Clerk Sept 2003 – Aug 2004

I-20 Animal Medical Center

Answered all incoming phone calls

Scheduled appointments

Executed follow up phone calls to check patient status

Scanned doctors' notes and patient history into the computer

Ensured office paperwork was completed and distributed

Skills

10 Key

Analytical Thinking

Customer Service

Data Entry

Excellent People and Communication Skills

Flexibility

General Warehouse

MS Office

Problem Solving Skills

Quick Learner

Sales Customer Service

Team player

Education

B.S. Psychology Present

Capella University

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