Customer Service Call Center, Bank Teller, Administrative Assistant
Resume:
Contact
Phone
Address
CHRISTINA BOWEN-ATKINSON
PROFESSIONAL EXPERIENCE
PROFESSIONAL OBJECTIVE
*********@*****.***
Haughton Gardens
Lucea P.O,
Hanover
Jamaica
To seek employment within an environment that will challenge me further; while allowing me to contribute to the continued growth and success of the organization. In addition, making use of my interpersonal skills to achieve the goals of a company focusing on customer satisfaction and experience, providing me with the opportunity to meet and exceed assigned goals. Hard and Soft Skills
Communication Skills
Customer Service and Support
Time Management and Organization
Flexibility and Adaptability
Leadership and Supervision
Sales and Negotiation Skills
Multitasking and Observational
Skills
Problem-Solving and Decision-
Making
Microsoft Office Proficiency Suite
Bookkeeping and Financial Records
Management
Administrative Support
Teaching and Instruction Delivery
CRM Software Management
Language
English
References
Available upon request
Radius Global Solutions 02/2022 - 04/2023
Learning and Development Trainer
Administrative Assistant
Gateway Co-Operative Credit Union 04/2023 - Present Teller
Process customer transactions, including deposits, withdrawals, cheque cashing and transfers.
Assist customers in processing financial transactions and provide account information.
Balance cash drawer at the beginning and end of each shift to ensure accurate cash handling.
Provide exceptional customer service, addressing customer inquiries and resolving issues promptly.
Mowatts Concrete 12/2019 - 10/2021
Handled general office duties, including email management, call routing and scheduling appointments.
Organized and maintained physical and digital files for easy retrieval and accessibility.
Performed data entry tasks accurately and efficiently, utilizing QuickBooks.
Managed office supplies, inventory and equipment, ensuring timely replenishment and maintenance.
Created engaging and interactive training materials, including presentations, simulations and e-learning modules.
Delivered training sessions in a classroom setting or through virtual platforms, ensuring effective knowledge transfer and skill development. Conducted post-training assessments to measure the effectiveness of training programs and identified areas for improvement. Provided individual coaching and feedback to call center representatives to enhance their performance.
Conduent 09/2011 - 11/2019
Customer Service Trainer/Supervisor/Representative EDUCATION
HEART Trust NTA 04/2022 - 04/2023
University of Technology 09/2019 - 09/2021
Pre-University 09/2007 - 09/2008
Rusea’s High School 09/2001 - 08/2006
Alliance One Teleperformance 01/2011 - 04/2011
Collections Agent
Conducted new hire training programs for call center representatives, focusing on customer service skills, product knowledge and call handling techniques.
Provided ongoing training and coaching to improve call center representatives' performance and customer interactions. Provided guidance and support to call center representatives to improve productivity and customer satisfaction. Interacted with customers to address inquiries, provide information and resolve issues. Ensured accurate and timely documentation of customer interactions in the CRM system. Maintained a high level of product knowledge to effectively assist customers with their inquiries. Chamber’s Pen Primary School 02/2007 - 08/2007
Assistant Teacher - Voluntary Service
QUALIFICATION
NCTVET Early Childhood Level 2 Certificate - Pending Trainer’s Certificate Level 3 - Customer Engagement Operation (Customer Service) Associate Degree in Business Administration
5 CSEC Subjects
Human & Social Biology - 1
English Language - 2
Biology - 3
Chemistry - 3
Mathematics 3
Provided support to the teacher to ensure a safe and stimulating educational environment. Assisted the teacher in planning and preparation for daily activities; aided instructional efforts of the teacher. Assisted the teacher in preparing lesson outlines, plans and curricula in assigned areas. Collaborated with lead teachers to recognize issues students were facing and recommended solutions. Handled inbound and outbound collection calls, engaging with customers to resolve outstanding debts and negotiate suitable payment arrangements.
Demonstrated exceptional customer service skills, addressing customer inquiries, concerns and complaints in a timely and professional manner.
Utilized effective negotiation techniques to persuade customers to make payments and establish repayment plans. Built rapport and trust with customers, shown empathy and understood their financial situations to find resolutions.
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