Heather heatherwilsonismagical@Wilson gmail.com

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Ms. BounceBack- Customer Service/ Client Outreach Director Owner – 2022–Present

• Created brand, & aesthetic

• Developed customer service strategies, marketing & social media

• Manage and execute social media engage with customers and fans

• Resolved customer issues

• Managed & lead team on creative task, Ideas & concepts

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Qure – Customer Service/ Marketing & Branding-2021-2022

• Manage and execute social media tasks, along with reaching consumers, and creating new consumers.

• Handled invoicing, sales, and check outs

• Guided guest to relevant products, & essentials as well as upselling on products

• Created print for promo items & advertisements

Southwest Legal – Customer Care/Outreach/Marketing- 2020-2021

• Developed customer service patterns and culture

• Created sales targets, plans and itineraries

• Helped develop social media post & aesthetic

• Resolved customer issues, questions & concerns

• Develop engaging content across various platforms to boost brand presence. Us Valley Girls-2019-2018

• Developed & created all social media,

• Built & managed team to grow brand

• Handled & created all social media post, stories, look etc.

• Develop Facebook page, store etc

Education

Clark Atlanta University- Mass Communications/ English Concentration Radio/Tv/Film 2002

Skills

Adaptable, great problem solver. highly motivated, creative, great at problem solving, skilled in communications, verbally and written, ability to work independently, and as a team player Strong organizational and time management skills.

Proficient in: Word, Office, Photoshop, Microsoft Office, Spreadsheet, QuickBooks, Powerpoint, Excel

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