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Customer Service Research Assistant

Location:
Atlanta, GA
Posted:
December 04, 2023

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Resume:

Neda Rahimi, DMD

**** ****** ***** **. ***** Springs, GA 30350

770-***-****

ad1o24@r.postjobfree.com

EDUCATION

Dental College of Georgia Augusta, GA

Doctor of dental medicine May 2023

Georgia States University Atlanta, GA

Bachelor of Science in Biology June 2018

PROFESSIONAL EXPERIENCE

Gorgia State University Atlanta, GA

Tutor- Organic Chemistry Course August 2017-May 2018

- Offered study strategies and tips to help students manage their time, prepare for exams, and organize their study materials effectively.

- Reviewed class notes, textbooks, and lecture materials with students to reinforce and deepen their understanding of the course content.

Gorgia State University- Chemistry Department Atlanta, GA Lab Research Assistant June 2015-June 2017

- Recorded and documented experimental data, observations, and results. Also, developed evaluations using extracted information from the sampled data.

- Maintained accurate lab notebooks and electronic records. Lens Crafters Atlanta, GA

Licensed optician- manager April 2008-May 2019

- Designed and executed a comprehensive training program for new hires, leading to a meaningful improvement in employee product knowledge and sales skills.

- Implemented effective sales strategies, upselling techniques, and visual merchandising improvements.

- Consistently achieved a Customer Service Satisfaction rating of over 95%. Macy’s Department Store Atlanta, GA

Senior Associate April 2004- March 2008

- Ensure a superior customer experience by addressing customer concerns, resolving issues, and maintaining a high level of satisfaction.

- Consistently met and exceeded monthly and quarterly sales targets, contributing to a 15% increase in departmental revenue.

Avanti Dental Care Atlanta, GA

Front desk clerk April 2002- March 2004

Responsible for administrative duties, insurance claims, communicating with doctors and pharmacist to maintain patient needs. Worked closely with insurance providers to resolve any discrepancies or issues.

- Adhere to strict HIPAA regulations, ensuring patient privacy and confidentiality at all times.

Dillard’s Department Stores, INC. Alpharetta, GA

Associate November 2000- March 2002

- Ensure the department is well-maintained and visually appealing, including organizing merchandise displays and restocking products.

- Monitor inventory levels, conduct stock checks, and communicate restocking needs to the management team.

PROFESSIONAL AFFILIATIONS

- American Student Dental Association (ASDA) 2019 - 2023

- Georgia Dental association (GDA) 2017-2021

PROFESSIONAL MEETINGS ATTENDED

- ASDA meetings 2019- 2020

- Hinman Dental Society, Atlanta 2019- 2020

AWARDS/HONORS/SCHOLARSHIPS

- Dr. Bob O’Donnell Scholarship 2022-2023

- Dean’s List, Dental college of Georgia 2021-2023 LICENSES/CERTIFICAIONS

- Georgia Dental License

- Dispensing Optician

- ABO certification

- NCLE certification



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