ANNA EAGLINË

**** ******* ******** ******** **** Texas 77459s ad1o22@r.postjobfree.com Cell 281-***-****

CAREER OBJECTIVE

Administrative/Case Management/Office Coordinator

EDUCATION

Bachelor of Science Degree, Psychology

Southern University, MBA Healthcare Management

ADMINISTRATIVE PROFILE

Experience and accomplished Manager over 20 years in health care settings. Strategic thinker very enthusiastic, compassionate, Highly motivated, team player with incredible interpersonal skills, Self Starter, reliable maintain demeanor in stressful environment; thorough knowledge/ appreciative of interaction tools and public relations method; talent to recognize and search public relations opportunity which are tactical and cost efficient; inventive and quick-witted thinking, able to make fast and worthy decisions and manage thoughts in critical time constraints in full workload. Dedicated to innovative healthcare and financial improvement process. Proven leadership, planning, and collaboration skills in the organization and community. Strong problem solver with excellent analytical and research skills.

ADMINSITRATIVE COMPETENCIES

Typing, filing, scheduling, Data Entry

Case Management/Healthcare

Finance and Budgeting/Corporate Compliance and Regulation

Document Control/Customer Service Resolution

Dictating Accurate Messages

Staff Development/Employee Engagement

Project Management/Marketing

Conflict Management/Quality Improvement

Sales and Marketing Community Relations Coordinator

Time Management/Process Improvement

Inventory Control and Assignment

Records Maintenance/HR/Hire/chart audits/Background checks/OIG,DPS/Misconduct

Compiling Information/Analytical based Approach

Preparing Presentation/Power Point

COMPUTER SKILLS AND OFFICE EQUIPMENT

Microsoft Office, Microsoft Word, Internet, Microsoft Outlook, Copier, Printer, Fax, Scanning, PowerPoint

WORK EXPERIENCE

Continuum Home Health LLC: VP of Operation (August 2019 to Present)

Implement, development, evaluation of the Continuous Quality improvement programs and activities that support agency’s objectives in delivering quality patient care services. Assist in preparing monthly Medicare/Medicaid billing, Assist the QI Director in developing and implementing an agency CQI programs. Assist and Coordinate and review plan of care for skills disciplines, Audit chart reviews with Director. Assist Director in implementing of approval recommendations and assessing the Agency’s success in correcting record deficiencies. Regulate and participate in case conferences activities, doctors and staff ensure through attendance and record review, that conferences are conducted and documented in accordance with agency policy. Review reports and complaints, incident reports, and grievances to ensure they are fully documented and properly handled in the time frame according to state and federal policies and rules. Coordinate programs for risk management, which encompasses written guidelines and provides for supervision of workers on cades with risk factors, such as contagious disease, infection, high tech therapies, or workers at risk. Maintain confidential records, background checks, clinical records according to state federal and local rules and policies. Implement policies staff educations programs and in-services for documentations and Quality Improvement. Implement policies to ensure safety, efficiency, and quality patient care.

Gulfcoast Empowerment Group Inc: Executive Operational Manager: (March 2011 to August 2019)

Supervise and provide medical training for 97 personnel per year. Participant and implement educational programs for home visits regarding patient and family needs, to ensure high quality and proper follow-up, patient care and continuity care. Implement policies for home visits, regularly and resolving, employee complaints and grievances and turnovers issues. Competent trainer and risk assessor for all staff for policy and state federal and local rules. Implement case conferences between physicians and nursing staff providing accurate documentation for any issues targeting safety and manage care for all clients. EMR proficient for data entry for patients and employee documentation. Ability to resolve conflicts in the organization following all state rules demonstrating professional ethics and integrity. Compiling information for formal and informal reports for project management and marketing for business development meetings and community development. Case Management skills ensuring care provided by staff is quality to company policy and state federal rules, Establish and maintain a current profile is accurate and coordinate with staff nurse and physician for continuity care. Responsible for receiving authorization for services from insurances, Medicare/Medicaid in accordance with company policies for services. One to One counseling regarding issues in the home to avoid re-hospitalization or for safety reasons to avoid any health care risk. MD’s and company form proficient for services, Excellent communication skills with staff, clients, physicians, and families.

Superior Integrated Home Health Care: Office Coordinator/Marketing Director (May 2009-March 2011)

Coordinates and supervises administrative operations, scheduling appointments, typing all correspondents creating and maintaining database for marketing strategies. Corresponding with Executive Administrator. Communicate all reports regarding financials, HR, Limited payroll, and records update. Fostering a working relationship with referrals sources such as acute facilities, MD’s, Identify and target to referrals prospects with in indentified regions. Develop new accounts, track referrals sources through information and technologies as well as foreigners to potential prospects. Provide and educate referrals sources regarding services, polices, and programs. Demonstrate strong oral and written communication skills and work independently and manage time. Performs other duties as deemed neccary by director of business and community development. Coordinate day to day operations, maintain assignments for each employee daily. Interview al new hires and conduct all background checks on each potential new hire, Data entry, communicate daily to CEO, maintain total operation of business.

Progressive Healthcare Service: Office Manager (August 2005 to May 2009)

Coordinates and supervises administrative operations to maximize office operations efficiency. Prioritize work and/or alter the work schedule to deal with shifting priorities during the workday or week. Train employees in new and/or improved work techniques. Provide leadership to and manage the work activities of direct reports. Develop and continuously monitor personal performance management plans. Supervise and coordinate billing and accounts receivable activities to maximize branch revenue. Process billing for complicated transactions or special insurance companies. Oversee collection efforts to maximize revenue from past-due or problem accounts. Supervise and perform accounting activities, such as reviewing financial statements, preparing periodic operating reports, and administering job costing procedures. Supervise and coordinate payroll processing activities to insure the accurate and timely payment for all time worked and corresponding payroll deductions. Carries out supervisory duties in accordance with company policies and applicable employment laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems Required Skills Knowledge, Skills and Abilities Requires excellent oral and written communication, skills to effectively communicate with employees’ w/ abilities to inspire and coach employees to accomplish strategic goals and related tasks.

Tex Style Corvette Company: Community Liaison Manager (August 2008- July 2011) Contract Position

Promote Corvette shows to uphold and improve company corporate image. Customer Service. Create and direct promotional strategies that boost sales to increase 50%, visibility of company products. Maintain Constant communication with the market and sales management group to make sure realization of market styles, customer requirements product assistance to maintain customer service to 100%. Promote advertisement with Radio TV, Newsletters organize workers and community events for territory increase % growth year over year. With emphasis on projected targets/goals/quotes/cost/ at saving rates.

To God Be Glory: Community Liaison Manager/Grant Writer (September 2007- March 2008) Contract Position

Complete administrative duties with knowledge of grant writing with 90% success rate. Great Customer service skills, promoting basketball camps to the community to support all youth in high risk areas of Houston specialty in changing to a positive atmosphere. Advertise with all Radio, TV, and new paper to promote TGBTGS. Promote community fairs and events to children, allowing events to increase revenue to more than 50% and allow children to experience various camps technique, ending results all children learned 3 basketball techniques each.

April 2006-September 2007- As Needed Temporary and Part Time Employment While Searching for Work

Distinguish Management: Community/Marketing Supervisor (November 2003- April 2006)

Administrative duties: scheduling, planning, typing, filing, preparing presentations and compiling information; Responsible for complete life cycle of community project to promote sales in product and increase business territory. Utilize and recommend successful skills communicating w/ media, strategic and places to print. TV, Radio, Media organizations maintain cost expense and saving.

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