Customer Service Communication Skills
Resume:
CENETRA HARRELL
**************@*******.***
SUMMARY:
Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team, environment and alone. Proven ability to listen attentively, solve problems, quickly and efficiently. Create a high-quality professional relationship with others. Answering incoming calls, transferred calls, text messages, and offers general customer service. Great communication skills in conducting needs of assessment and referred customers to assist in service. Maintain up to date an accurate program files and records.
SKILLS:
Customer Service Skills Clerical Skills Empathy
Communication Skills Scheduling Patient
Interpersonal Skills Computer Literacy Compassion
Organizational Skills Troubleshooting Adaptability
Problem Solving Teamwork Accountability
RELATED WORK EXPERIENCE:
Switchboard Operator, New View Oklahoma, Travis AFB, Fairfield, CA 08/19-Present
Answering incoming calls, for different military bases
Assistance with dialing numbers, and locating phone numbers for customers
Communicating information effectively about the business
Work with complex business systems in order to relay into office, outgoing and incoming calls
Safety Manager, Holy Names University, Oakland, CA need dates
Developed safety plans, enforcing policies, conducting with assessments
Reported any suspicious behaviors and happenings
Promoted a culture of safety in the workplace
Monitored property entrance
Authorized interest of people and vehicles
Receptionist, The Lighthouse Center, San Francisco, CA need dates
Greeted client and visitors to the office
Faxed, transcribing, filling and customer service
Answered and forwarded incoming phone calls accordingly
Maintained the office and kept all office equipment in check as well as ordering any necessary office supplies
EDUCATION:
Southern University, Baton Rouge, LA
Sociology
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