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Customer Service Project Management

Location:
North Garden, VA
Salary:
50k
Posted:
December 04, 2023

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Resume:

EVELYN KIRBY

North Garden, VA

+1-434-***-****

ad1o1l@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Accomplished, results-oriented individual with 29+ years' experience including managing events and meetings with a record of success within the Contract Research Industry. Solid history balancing team performance, customer service targets, and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with excellent planning and organizational skills.

SKILLS

Marketing

Event and Meeting Management

Vendor Management

Project Management

Conference Budgeting

Staff Management

Customer Service

EXPERIENCE

ICON CLINICAL RESEARCH (FORMERLY PRA HEALTH SCIENCES)

Charlottesville, VA

Manager, Global Marketing Tradeshows and Events 09/1992 to Present

Project Management for all disciplines within the conference/tradeshows industry to include booth selection, on-site management, and registration for a turnkey event in the contract research space

Produce, reviewed, and analyzed Capex budget determine appropriate annual.

Worked closely with executives to manage annual sales meeting.

Manage tradeshow vendors,

Managed design and production of multiple properties to include (2) 20 x 50, 20x 20

Built and managed annual budget for more than 40 tradeshows annually.

Delivered level of service to customers in effort to build upon relationships for future internal clients.

Trained employees on conference management and vendor management to maintain coverage of roles.

Assigned tasks to associates to fit skill levels and maximize team performance.

Project management of internal campaigns.

Evaluated company store performance by receiving, analyzing, and incorporating feedback from store inspections to implement action plans for improvements.

Monitored supplier operations to verify quality, delivery schedule, and conformance to contract specifications.

Coordinated ordering, receiving merchandise, pricing, and stocking to maintain appropriate product levels on shelves for company store.

Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies.

Supervised staff performing daily activities.

Conducted regular evaluations and addressed performance concerns directly with employees.

MAJOR ACCOMPLISHMENTS

Negotiated with vendors, saving the company an estimated $100K annually. Project Manager for several tradeshow booth builds more than $200K.

WEBSITES, PORTFOLIOS, PROFILES

Tradeshow Seminars – Skyline

EDUCATION AND TRAINING

BUSINESS ADMINISTRATION AND MANAGEMENT

Relevant Courses (no degree)

Piedmont Community College, Charlottesville, VA

HIGH SCHOOL DIPLOMA

Orange County High, Orange, VA



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