Suzette Dummett

New Orleans, LA *****

ad1nzi@r.postjobfree.com

+1-504-***-****

Business leader with management experience and exceptional people skills. Adaptable to new challenges and resourceful to implement them. Proficient with inventory controls and order processes. Authorized to work in the US for any employer

Work Experience

Restaurant Manager/Assistant Food & Beverage Manager The Royal Sonesta - New Orleans, LA

December 2021 to Present

Operational/Functional:

Assist in coordinating, planning, preparing, and executing food and beverage to the highest standards in Banquet and food and beverage outlets and functions within the hotel. Follow up on guest feedback. Assist in hiring, training, promotion, and firing of all Food and Beverage employees. Ensure all Sonesta safety and sanitation standards are adhered to; this includes all local liquor and food safety regulations.

Thorough knowledge of all food and beverage offerings. Coordinate with Chef of daily menus and educate the team.

Visibly work the floor to ensure flawless execution and handle all complaints. Inspect room and tables for proper set-up and cleanliness. Maintain high standards of personal appearance and grooming. Ensure all closing duties for staff are completed before staff sign out. Perform other duties as requested by management.

Strategy and Planning:

Assist in managing all aspects of the food and beverage service department. Direct and complete scheduled inventories.

Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands. Coordinate details of upcoming functions with the Catering & Conventions Services managers. Managing Team:

Conduct pre-shift meetings with staff and review all information pertinent to the day’s business. Assist in annual performance evaluations of the team members. Ensure employees are treated fairly and equitably. Coach team by providing specific feedback to improve knowledge, skills, and performance. Establish and maintain open, collaborative relationships with direct reports and the entire food & beverage team.

Food & Beverage Manager

N.O. Steamboat Co - New Orleans, LA

March 2020 to August 2021

Oversees and directs the dining and beverage guest services onboard the vessel which includes supervising the duties of cocktail servers, line servers, bartenders, and stewards. Responsible for weekly schedules, maintaining and documenting staff accountability. Assist with monthly inventories and daily requisitions. Adhere to health department standards and coast guard regulations. F & B Ops Manager

Starbucks - New Orleans, LA

April 2019 to February 2020

Responsible for developing and executing daily operations of licensed Starbucks in the new MSY airport. Facilitate with the Multi-Unit Restaurant Operations Manager or Director of Operations in operating assigned brands, units, and/or concepts. Responsible for day-to-day supervision of operations associates, assigning work to both management and non-management associates, monitoring unit/ concept/store level operation performance, coaching and developing associates, and performing all other responsibilities.

Event Coordinator and Catering Captain

Hyatt - New Orleans, LA

March 2015 to March 2019

Managed onsite catering events for the New Orleans Convention Center and Hyatt New Orleans. Worked directly with Centerplate and Hyatt staff to insure professional service and customer satisfactions. Restaurant General Manager

Big Shirley's Restaurant & Bar - Diamondhead, MS

August 2010 to March 2018

Managed full-service restaurant which included hiring staff, purchasing products and supplies, coordinating daily operations and catered events. Daily food and beverage ordering, maintaining inventory, general accounting and price negotiations with vendors. Control of banking relationships and accounts.

Senior Buyer/Purchaser

Great Ideas Unlimited - New Orleans, LA

January 2006 to August 2010

Established and operated profitable furniture and accessory store in the wake of Hurricane Katrina. Responsible for daily logistics to insure proper and timely delivers. Traveled to yearly furniture and accessory trade shows in High Point, North Carolina; Tupelo, Mississippi; and Las Vegas, Nevada.

Responsible for banking accounts for payables, receivables, cost accounting and payroll. Education

BBA in Marketing

Loyola University New Orleans - New Orleans, LA

1984

Skills

• Food and Beverage Management

Client-focused

Results-oriented

Restaurant, Coffee House, Concessions management

Hiring and training personnel

Computer proficient

• Bartending

• Culinary Experience

• Events Management

• Profit & Loss

• Budgeting

• Event Planning

• Guest Services

• Restaurant Management

• Banquet Experience

• Pricing

• POS

• Recruiting

• Forecasting

• Leadership

• Kitchen management

• Restaurant experience

• Management

• Supervising experience

• Purchasing

• Negotiation

• Procurement

• Warehouse management

• Financial acumen

Certifications and Licenses

ServSafe

Food Handler Certification

Assessments

Management & leadership skills: Impact & influence — Completed September 2021

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Completed

Restaurant manager — Completed

September 2021

Managing restaurant staff and meeting customer expectations Full results: Completed

General manager (hospitality) — Completed

May 2021

Solving group scheduling problems and reading and interpreting P&L statements Full results: Completed

Scheduling — Completed

February 2019

Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.

Full results: Completed

Management & leadership skills: Planning & execution — Proficient February 2019

Measures a candidate's ability to effectively plan and manage resources to accomplish organizational goals.

Full results: Proficient

Food safety — Proficient

May 2021

Knowledge of proper food and equipment handling safety measures Full results: Proficient

Verbal communication — Proficient

February 2019

Measures a candidate's ability to effectively convey information when speaking. Full results: Proficient

Attention to detail: Inventory — Highly Proficient February 2019

Measures a candidate's ability to apply systematic processes for managing and storing products and merchandise.

Full results: Highly Proficient

Cooking skills: Basic food preparation — Familiar

February 2019

Preparing food, using cooking equipment, and converting ingredient measurements. Full results: Familiar

Memorization — Highly Proficient

February 2019

Measures a candidate's ability to commit product or merchandize information to memory and recall at a later time.

Full results: Highly Proficient

Attention to detail — Proficient

February 2019

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Proficient

Retail skills: Shelf stocking — Proficient

February 2019

Measures a candidate's ability to receive and store merchandise or product. Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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