Atlanta, GA ***** 678-***-**** ad1nzb@r.postjobfree.com

KIMBERLY HIXON

Energetic and results driven professional with more than a decade of experience in the customer service arena. Became an expert in taking orders, creating/canceling accounts, and obtaining details of complaints. Mastered companies principle and processes meeting quality standards for services and evaluating customer satisfaction. PROFESSIONAL

SUMMARY

Clear communication, detail

oriented, Team player,

computer literate, conflict

resolution, quick learner,

leader, trainer, self

sufficient, time

management, results

oriented, focused, good

listener,

motivator,multitasking,

energetic, patwenty,

attentive, product

knowledge

SKILLS

Client assessment and

analysis

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● Data entry

● Public speaking

● Extremely organized

● Team liaison

Skilled in Ms

word,office,excel

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● Team leadership

● Powerful negotiator

Interpersonal and written

communication

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● Data management

● Inspection reviews

● Self-motivated

● Data analysis

Risk management

processes and analysis

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● Conflict resolution

● Document scanning

● Project management

WAREHOUSE ASSOCIATE

XPO logistics, Atlanta, GA

CUSTODIAN, SUPERVISOR 08/2015 to 11/2016

American facility services, Atlanta, GA

Maintained the cleanliness of Atlanta Public Schools. Supervisor of Night WORK HISTORY

Assembled and filled orders to be shipped to customers and prepared all shipping documentation.

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● Loaded and unloaded pieces into boxes for shipment.

● Checked in and stocked inventory throughout the facility.

● Dusted all furniture and fixtures thoroughly and carefully. Set up, arranged and removed decorations, tables, chairs, ladders and scaffolding to prepare facilities for large events.

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SELF EMPLOYED 01/2009 to 07/2015

Independent contractor, East Point, Georgia

ACCOUNT MANAGER 07/2005 to 05/2006

Technical corporation, Tamarac, FL

Account manager for Verizon Business customers. Top selling. Trained new associates. Team leader. Excellent Quality. Received numerous awards based on sales, performance, and quality.

CUSTOMER SERVICE AGENT 02/2000 to 04/2000

● Kept janitorial closets clean and organized.

● Sanitized bathrooms, showers and locker rooms.

● Operated compactors and balers to discard cardboard boxes and trash.

● Mixed water and detergents in containers to prepare chemical cleaning solutions. Promoted building security by locking doors and checking electrical appliances for safety hazards.

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● Wiped down tabletops, chairs and condiment containers.

● Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.

● Supervised the cleaning, maintenance and care of building and grounds.

● Thoroughly scrubbed and cleaned bathroom fixtures and partitions.

● Assembled basic furniture and supplies for classrooms. Cleaned windows, glass partitions and mirrors using soapy water, surface cleaner, sponges and squeegees.

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● Properly labeled and diluted all cleaning solutions.

● Inspected facility and grounds and picked up any trash.

● Processed cash and credit payments rapidly and accurately. Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.

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● Provided ongoing guest service, including giving fashion advice. Handled all customer relations issues in a gracious manner and in accordance with company policies.

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● Greeted customers in a timely fashion, while quickly determining their needs.

● Researched and customized service proposals for clients. Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities.

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● Consistently hit and exceeded sales goals by 20%. Serviced accounts on a regular basis to propose new products or services and maximize revenue.

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● Led customer product implementations.

Contacted customers as soon as issues arose to immediately find resolution before the problems escalated.

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Developed and maintained long-term relationships with policyholders and small business entities.

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Built strong client relationships and provided high value-adding services, resulting in a 15% company market share increase.

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Trained and coached a team of [Number] sales professionals focused on servicing [Type] accounts.

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● Asked appropriate open-ended questions to discover prospects' needs and requirements.

● Asked appropriate open-ended questions to discover prospects' needs and requirements.

● Calculated sales commission for sales team of 20+ reps. Dial America, Tallahassee, FL

Customer service agent for Newport Magazines.

CUSTOMER SERVICE REPRESENTATIVE, QUALITY MANAGEMENT 09/1999 to 02/2000 West Teleservices Corporation, Tallahassee, FL

Customer service agent for AT&T and MCI. Quality assurance agent. Call monitoring and listening to audio to evaluate reps performance. Provide feedback and training for employees.

CUSTOMER SERVICE SPECIALIST, QUALITY ASSURANCE AGENT 06/1999 to 08/1999 Precision Response Corporation, Margate, Georgia

Customer Service Specialist for AT&T, MRI, and Bell South. Call monitoring and listening to recorded audio to evaluate performance. Product knowledge training. Provides feedback to management with discovery of strength and weaknesses. CUSTOMER SERVICE SPECIALIST, QUALITY ASSURANCE AGENT 06/1999 to 08/1999 Precision Response Corporation, Margate, Georgia

Customer Service Specialist for AT&T, MRI, and Bell South. Call monitoring and listening to recorded audio to evaluate performance. Product knowledge training. Provides feedback to management with discovery of strength and weaknesses. WAREHOUSE ASSOCIATE 08/2018 to 11/2018

Preferred Personnel, Atlanta, GA

Determined customer needs by asking relevant questions and listening actively to the responses.

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Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.

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● Responded to all customer inquiries thoroughly and professionally.

● Described product to customers and accurately explained details and care of merchandise.

● Answered customer questions about product availability and shipment times.

● Asked open-ended questions to assess customer needs.

● Politely assisted customers in person and via telephone.

● Described product to customers and accurately explained details and care of merchandise.

● Provided an elevated customer experience to generate a loyal clientèle.

● Learned, referenced and applied product knowledge information. Developed new process for employee evaluation which resulted in marked performance improvements.

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● Performed initial client assessment and analysis to begin research process.

● Worked directly with [departments, clients, management] to achieve result.

● Worked safely around moving machinery.

● Performed inventory control, such as counting and stocking merchandise. Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles

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● Wrapped pallets in shrink wrap prior to loading.

● Assembled orders and packed items for shipment, conveying orders to shipping personnel. Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.

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Verified quantity and description of materials received by checking merchandise against packing list.

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● Confirmed accuracy, quality and quantity of materials received and listed on BOL. WAREHOUSE ASSOCIATE 03/2019 to 05/2019

Chase Staffing, Atlanta, GA

NIGHT AUDITOR 05/2019 to 10/2019

Hampton Inn By Hilton, Atlanta, GA

WAREHOUSE ASSOCIATE 11/2019 to 12/2020

DHL Supply Chain, Atlanta, GA

WAREHOUSE ASSOCIATE 01/2021 to 08/2021

QuickBox Fulfillment, Atlanta, GA

SECURITY OFFICER 09/2021 to 12/2021

Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.

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● Prepared orders for shipment by systematically picking, packing and labeling merchandise.

● Cleaned and maintained warehouse in compliance with OSHA safety standards.

● Performed inventory control, such as counting and stocking merchandise. Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.

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Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.

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● Kept accounts in balance and ran daily reports to verify totals. Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.

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● Looked over pending check-ins and payment processes to complete closing procedures.

● Investigated auditing discrepancies by reconciling cash drop and credit card transactions. Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.

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Handled tasks and responsibilities for front office employees during periods of understaffing.

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Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming.

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Collaborated with team members to handle guest requirements from check-in through check-out.

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● Input financial data and produced reports using Software. Verified deposits, rectified discrepancies and processed end-of-day paperwork using Software with 100% accuracy.

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● Prepared orders for shipment by systematically picking, packing and labeling merchandise.

● Worked safely around moving machinery.

● Performed inventory control, such as counting and stocking merchandise.

● Assembled orders and packed items for shipment, conveying orders to shipping personnel.

● Worked safely around moving machinery.

● Prepared orders for shipment by systematically picking, packing and labeling merchandise.

● Inspected incoming and outgoing shipments to verify accuracy and prevent errors.

● Cleaned and maintained warehouse in compliance with OSHA safety standards.

● Consistently lifted materials weighing as much as 20 pounds. Verified quantity and description of materials received by checking merchandise against packing list.

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Dynamic Security Inc, Atlanta, GA

SUPERVISOR 12/2021 to Current

Unitus Security, Atlanta, GA

● Oversaw daily monitoring and patrolled buildings, grounds, and work sites. Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

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Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.

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● Reported suspicious activities and persons to law enforcement. Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.

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● Reported irregularities such as fire and safety hazards to maintenance. Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.

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● Secured personal and company goods against robbery, vandalism and illegal entry.

● Permitted entry with escort for approved persons into secure locations. Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.

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Moved throughout facility and among customers to remain aware of developing security situations.

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Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

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Handled customer complaints, resolved issues and adjusted policies to meet changing needs.

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● Evaluated employee performance and coached and trained to improve weak areas.

● Maintained compliance with company policies, objectives and communication goals.

● Set overall vision and provided team leadership. Developed training, task and process guidelines and communicated clear and concise directions to employees.

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Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

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● Identified individual employee's unique work styles and adapted management methods. Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.

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American intercontinental university, Atlanta, GA Business Management and Administration, 10/2008

Florida Agricultural and Mechanical University, Tallahassee, FL Political science

Attended 1999 -

Piper High School, Sunrise, FL

High School Diploma, 1999

EDUCATION

● Recipient of Merit Scholarship

● Member of Who's Who Among High School Students

● Graduated with 3. 8 GPA

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