Latrice Reid

*** * ****** **** **********, GA. **673

404-***-****

ad1nyl@r.postjobfree.com

Objective:

To obtain a position as an Customer Service Representative, utilizing my exceptional communication skills, passion for customer service, and ability to work effectively in a fast-paced environment. Dedicated and results-oriented Customer, Data Entry Specialist Representative with 2 years of experience in education enrollment. Proven track record of meeting and exceeding enrollment targets through strategic outreach and effective relationship-building. Skilled in conducting informational sessions, providing detailed program information, and guiding prospective students through the admissions process. Strong communication and interpersonal abilities, coupled with a deep understanding of admissions policies and procedures. Committed to fostering a positive applicant experience and contributing to the overall success of the admissions team.

Summary:

As an experienced Customer Support Specialist with over 9+ years of combined customer service and admissions experience, I have developed a wide range of skills that allow me to effectively assist customers and collaborate with team members to achieve metric goals. With a resourceful and organized approach, I have honed my ability to work both independently and in a group setting, and have a proven track record of success in managing customers, and offering professional and thorough representationof the school.

I possess excellent communication skills and use them to solve problems and resolve customer disputes, ensuring their satisfaction and loyalty. My proficiency with Customer Service and office administration, including data entry, further strengthen my ability to perform my role effectively. I am a team player and have experience assisting team members and management with a wide range of special projects.

In summary, I am a results-oriented Customer Support Specialist who can be relied upon to use my skills and experience to contribute positively to any team. I am committed to providing exceptional customer service, maintaining a positive work environment, and ensuring the success of the organization.

Areas of Expertise:

•Customer Service

•Resourceful

•Organized

•Team Player

•Point of Sale (POS) Systems

•Office Administration

•Problem Solving

•Communication

•Retail Merchandise

•Inventory Control

•Loss Prevention

•Data Entry

•Meticulous in all paperwork and collecting of information.

•Great communication skills with students as well as coworkers faculty and staff.

•Ability to help individual students find whats suits them best.

•Proficient in using social media platforms for customer engagement and outreach.

•knowledgeable of all available school academic programs and degree options.

•Education & Training:

Georgia Perimeter College and Georgia State University, Atlanta, GA Associates of Science in Business Adminstrstion

High School Diploma - Stephenson High School, Lithonia, GA, May 2008 A and B Honor Roll

Professional Experience:

Williams Sonoma, INC, Customer Service Representative Augusta, GA July 5th, 2022-October 1st, 2023

•Take inbound and outbound calls.

•Follow up with custoners on furniture shipment.

•Work with customers when they have complaints.

•Help guide the customer through the Order process of an item(s).

•Work with customers when they require information about products/servicespurchased from the organization.

•Answer customer questions assist with their needs.

Banking Specialist, USAA, Augusta, GA December 3rd, 2021- April. 4th, 2023

•Open and close accounts.

•Look over all transactions.

•Keep a positive attitude.

•Pay close attention to fraud alerts.

•Reactivate accounts if necessary.

•File disputes for the members.

Enrollment Support Service, Chime Solutions, Morrow, GA May 5th 2018- October. 1st, 2021

•Assist customers with benefits.

•Maintain a positive attitude.

•Able to handle dual monitor.

•Support Specialist.

•Renew customers for their benefits

•Make sure customers information is getting sent out on time.

Data Entry, National Vision, Lawrenceville, GA July 7th, 2015- March. 10, 2018

•Organized and maintained company files using Microsoft Word and Excel.

•Entered data into computer systems accurately and efficiently.

•Assisted with other office administration tasks as needed.

•Research data on the computer.

•Enter in the data.

•Coding.

Data Entry, Mobile Fuel, Atlanta, GA August, 2013- May, 2015

•Research data on the computer.

•Scheduled customers appointments.

•Call clients remind them of daily updates.

•Putting clients names in Alphabetical order.

•Keep a positive attitude.

•Input data into the computer.

Teacher Assistant,Admissions Specialist Primary II Childcare, Decatur, GA May. 20th, 2004- August 15th, 2016

•Keep up with the Sign/ Out sheet

•Planned daily assigments.

•I took the children on small field trips.

•Assisted students with daily assignments and planned activities.

•Ensured the safety and welfare of the children.

Cashier/Customer Service Rep., Publix, Orlando, FL October, 2011- May, 2012

•Provided product knowledge and sales information to customers.

•Processed customer payments using a point of sale (POS) system.

•Documented all product returns and exchanges.

•Followed loss prevention guidelines to reduce store risks.

•Monitored store inventory and assisted with merchandise display and sales.

Atlanta Day Shelter for Women - Volunteer

July 2012 – Present

•As a volunteer at the Atlanta Day Shelter for Women, I provide assistance to women in need. I work in various capacities, including meal preparation, clothing distribution, and facility maintenance. I also help with administrative tasks such as answering phones and filing paperwork. Through my work at the shelter, I have developed a strong sense of empathy and compassion for those in need. I am committed to making a positive impact in my community and strive to be a helpful resource for those who need it most

Computer Skills:

•Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) with experience creating presentations, spreadsheets, and documents.

•Skilled in using various CRM software to manage customer interactions and data.

•Familiar with database management and data entry using platforms such as Oracle and SQL.

•Experienced in using cloud-based collaboration tools such as Google Suite and Dropbox.

Contact this candidate