Victoria Damilola ALONGE

Ajah, Lagos NG ad1nx1@r.postjobfree.com +234-***-**** 692, +234-***-**** 145 PERSONAL STATEMENT

Dedicated customer care agent with a proven track record of delivering exceptional service and resolving inquiries efficiently. Well adept at handling diverse financial transactions and always committed to ensuring client satisfaction through effective communication and problem-solving. EDUCATION

2015 – 2019 Tai Solarin University of Education, Ogun State, Nigeria Bachelor of Arts, History and International Relations CORE SKILLS

• Proficiency: Microsoft Office tools, and Banking Software (Inter Switch, UPSL, E-Document)

• Languages: Fluent in English, and Fluent in Yoruba

• Additional Skills: Ability to multitask, Strong communication etiquettes, and Interpersonal skills. WORK EXPERIENCE

FEB 2022 – PRESENT

Zenith Bank Plc Customer Care Representative

• Effectively handle and resolve customer complaints and concerns, demonstrating empathy and professionalism to retain customer satisfaction.

• Assist customers with account-related tasks, such as balance inquiries, transaction details, and account maintenance, ensuring accuracy & security.

• Collaborative with other bank departments to resolve complex issues, involving higher tier support and specialized team when necessary.

• Gather critical feedback for management regarding reoccurring customer issues and suggest process improvements, contributing to overall service enhancements.

• Remain flexible and adaptable to changes in procedures, policies and technology to meet evolving customer needs and industry standards.

• Educate customers on the use of self-service options, online banking tools and onboarding customers to the various E-channels, promoting efficiency and convenience.

• Adhere to the bank regulations and compliance standards, ensuring that customer interactions and information handling comply with the bank policies. JAN 2021 – JAN 2022

Evolance Technologies Online Call Agent/Social Media Manager

• Served as the first point of contact for clients and managed the entire customer order process.

• Researched prospects and generated leads to be onboarded on the first platform.

• Assisted vendors in the set-up of their accounts and ensured adequate documentation.

• Created basic marketing contents for social media and engaged the online community. NOV 2019 – NOV 2020

Ministry of Budget Edo State (NYSC) Personal Assistant

• Received mails and other correspondence and facilitated communication to enhance efficiency.

• Coordinated travel arrangements, and made reservations for airfare, hotel, and ground transportation.

• Take meeting notes, prepared meeting reports, and disbursed action plans to all stakeholders. LEADERSHIP EXPERIENCE

NOV 2019 – NOV 2020

Ministry of Budget Edo State (NYSC) CDS Group Public Relations Officer

• Established communication patterns and distribute information to all members of the CDS group. INTERESTS: Public Speaking, Reading, Cuisine